Nice room but looked directly on to the Dart line

Clean room, responsive and courteous staff. Quite central for mobility using trams and buses.

Clean room, responsive and courteous staff. Quite central for mobility using trams and buses.

Our room was comfortable, soft towels, bathrobes and lovely toiletries. Breakfast in the floor 7 lounge was great The only negative was the bathroom door was not easy to close and the foyer area was very cold but overall a very pleasant stay.

Our room was comfortable, soft towels, bathrobes and lovely toiletries. Breakfast in the floor 7 lounge was great The only negative was the bathroom door was not easy to close and the foyer area was very cold but overall a very pleasant stay.

So booked a club room at this hotel, arrived to the room around 9pm and created by the most horrendous smell of mould. Flagged it at reception and after waiting half an hour the manager cam to the room. Agreed it smelt but advised there were no other rooms free. After another half an hour he turned up with an air freshener and expected us to put up with it or his words leave and find another hotel. They would not refund us though as it's in there policies no refunds. After a bit of back and forth they loved us to another room which also smelt but not as bad. The air con is stupidly loud and you cannot sleep if it's on. No kettle just a coffee machine No bath No robes We were moved to a basic room not a club what we paid for On checkout I airer concerns again and asked for a refund which they point blank refused. They are trying hard to be quirky and forgetting all the basics of comfort and customer services I would never stay here again and would not recommend.

So booked a club room at this hotel, arrived to the room around 9pm and created by the most horrendous smell of mould. Flagged it at reception and after waiting half an hour the manager cam to the room. Agreed it smelt but advised there were no other rooms free. After another half an hour he turned up with an air freshener and expected us to put up with it or his words leave and find another hotel. They would not refund us though as it's in there policies no refunds. After a bit of back and forth they loved us to another room which also smelt but not as bad. The air con is stupidly loud and you cannot sleep if it's on. No kettle just a coffee machine No bath No robes We were moved to a basic room not a club what we paid for On checkout I airer concerns again and asked for a refund which they point blank refused. They are trying hard to be quirky and forgetting all the basics of comfort and customer services I would never stay here again and would not recommend.

Had no useable WiFi for 3 nights. Asked for it to be looked at three times from the day I arrived, and there was no improvement or comms regarding its status.

Had no useable WiFi for 3 nights. Asked for it to be looked at three times from the day I arrived, and there was no improvement or comms regarding its status.

We checked in and had a room on the 8th floor. The room was smaller but the view was of the city. After being in the room for 20 minutes we noticed the AC unit was leaking in the entry floor. After a few hours the hotel brought in a giant swamp cooler as a a replacement. We let them know that the swamp cooler would not be an acceptable fix to to the size in our small room, the amount of noise, and that it smelled mildewing. They understood our concerns and after about an hour, they were very busy, they moved us to a room on the third floor. Their room was close to the train tracks and you can hear them all day and night but they let us know that and we were fine with it because the noise doesn’t bother us. On the upside our room was twice as large. The gym is a good quality. The buffet breakfast, while limited, is clean and orderly. The club lounge is a nice addition if you want coffee or tea any time of day. They also have a very basic continental style breakfast and cookies during the day. I would stay here again.

We checked in and had a room on the 8th floor. The room was smaller but the view was of the city. After being in the room for 20 minutes we noticed the AC unit was leaking in the entry floor. After a few hours the hotel brought in a giant swamp cooler as a a replacement. We let them know that the swamp cooler would not be an acceptable fix to to the size in our small room, the amount of noise, and that it smelled mildewing. They understood our concerns and after about an hour, they were very busy, they moved us to a room on the third floor. Their room was close to the train tracks and you can hear them all day and night but they let us know that and we were fine with it because the noise doesn’t bother us. On the upside our room was twice as large. The gym is a good quality. The buffet breakfast, while limited, is clean and orderly. The club lounge is a nice addition if you want coffee or tea any time of day. They also have a very basic continental style breakfast and cookies during the day. I would stay here again.

Excellent hotel and really near to everything we needed for our stay

Excellent hotel and really near to everything we needed for our stay

Hotel was clean, comfortable having the bar downstairs was great Staff were friendly and efficient Sauna /pool were great but very pricey at 25 euro per person per entry

Hotel was clean, comfortable having the bar downstairs was great Staff were friendly and efficient Sauna /pool were great but very pricey at 25 euro per person per entry

The room was unbearably humid despite it being an autumn day. We asked staff to address this and they put in an industrial fan which made no difference and was impossible to sleep while it was on. All in all a really bad experience in a ridiculously expensive hotel - definitely not good value for money

The room was unbearably humid despite it being an autumn day. We asked staff to address this and they put in an industrial fan which made no difference and was impossible to sleep while it was on. All in all a really bad experience in a ridiculously expensive hotel - definitely not good value for money

Pity there’s no room for hotel parking but other than that, splendid place.

The hotel was incredibly clean and modern. However the room Aircon was very noisy. If you like a quiet room then this isn't for you.

The hotel was incredibly clean and modern. However the room Aircon was very noisy. If you like a quiet room then this isn't for you.

Lovely hotel only negative would be to highlight if your a light sleeper you can hear the train from the nearby train station, however the fan in the bedroom when on drowns the noise out. Lovely communal area supplied for coffee/tea and snacks

Horrible hotel

The hotel on first impressions looks amazing, but as you look slightly closer, you see in the lobby the wallpaper peeling off walls, the finishing touches not done to a good standard, Our rooms were not cleaned once while we stayed, we had to ask a cleaner we saw in the hallway to come do our rooms. The facilities, you have to pay €25pp to use them per day. The surrounding areas were full of hooded youths fighting and drug abusers on the doorstep every night and fighting in the streets opposite the train station. Our rooms were not ready by check in time. However when speaking to the staff on the desk they always seemed pleasant and with a smile. And the location of the hotel is just a quick Uber away, would not recommend women to walk back alone after dark. Would not stay again.

Had an amazing stay, staff were great, very welcoming and helpful. The hotel and room was clean very spacious and comfortable. Easy access to the train station, tram and buses as well as walkable to the city. Would definitely stay again!

Had an amazing stay, staff were great, very welcoming and helpful. The hotel and room was clean very spacious and comfortable. Easy access to the train station, tram and buses as well as walkable to the city. Would definitely stay again!

T

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Beautiful design and extremely convenient location

Beautiful design and extremely convenient location

We were in town for the GT vs FSU game and had a wonderful stay. The staff was professional and attentive especially Victoria at the front desk. Her culinary knowledge of the area was spot on and was always willing to answer my questions providing local knowledge.

Lovely hotel for a very good price. Staff helpful. Area very accessible by public transport but feels a little unsafe at night but the hotel itself very well lit outside and you can’t hear outside

Lovely hotel for a very good price. Staff helpful. Area very accessible by public transport but feels a little unsafe at night but the hotel itself very well lit outside and you can’t hear outside