Excellent stay, will stay again!

Excellent stay, will stay again!

The front desk clerk, Mona, was a little snappy at check in. Told me it would be faster for her to do the job than to explain it to me. When it comes to me spending my money and how it's coming out my account, I would like to know. The rest of the staff that we interacted with were very pleasant and welcoming. Our room was not the cleanliest. There were hair balls under the foot of the bed and a couple hair beads in the bathroom. Although this seems little, it makes one think of how well the room was cleaned. There were several red stains on the carpet. There is no pool at this location or an elevator. If I had known there wasn't a pool I would not have booked with this hotel. Overall, the hotel isn't that bad. Just need more welcoming front desk staff, and to remove that the hotel has a pool...its misleading.

Will book again

The front desk clerk, Mona, was a little snappy at check in. Told me it would be faster for her to do the job than to explain it to me. When it comes to me spending my money and how it's coming out my account, I would like to know. The rest of the staff that we interacted with were very pleasant and welcoming. Our room was not the cleanliest. There were hair balls under the foot of the bed and a couple hair beads in the bathroom. Although this seems little, it makes one think of how well the room was cleaned. There were several red stains on the carpet. There is no pool at this location or an elevator. If I had known there wasn't a pool I would not have booked with this hotel. Overall, the hotel isn't that bad. Just need more welcoming front desk staff, and to remove that the hotel has a pool...its misleading.

Will book again

Fitness center and guest laudry were out of order.

Fitness center and guest laudry were out of order.

First room’s door wouldn’t stay shut, and we immediately switched rooms. The second room they gave us had a broken toilet, the tile in the bathroom was busted and the carpet was sticky. Room Service took our towels that we had hung up and did not replace them. Then we tried to do laundry to find out that it was broken with no plans to repair. None of the hotel doors other than the front door worked properly. The lobby and hallways are 80 degrees. There is no elevator if you are given a second floor room. I feel bad for the working people like us assigned to Clarksdale because even after all that; this is still one of the better places in town to stay. There are no nearby safer or cleaner alternatives in which to stay. The hotel’s interior was relatively clean and we did not have any problem with bugs.

First room’s door wouldn’t stay shut, and we immediately switched rooms. The second room they gave us had a broken toilet, the tile in the bathroom was busted and the carpet was sticky. Room Service took our towels that we had hung up and did not replace them. Then we tried to do laundry to find out that it was broken with no plans to repair. None of the hotel doors other than the front door worked properly. The lobby and hallways are 80 degrees. There is no elevator if you are given a second floor room. I feel bad for the working people like us assigned to Clarksdale because even after all that; this is still one of the better places in town to stay. There are no nearby safer or cleaner alternatives in which to stay. The hotel’s interior was relatively clean and we did not have any problem with bugs.

Staff was nice & friendly .rooms was great!! Just need more breakfast selections

Staff was nice & friendly .rooms was great!! Just need more breakfast selections

My family's stay is always pleasant at Quality Inn. Only downside is breakfast is always limited there.

My family's stay is always pleasant at Quality Inn. Only downside is breakfast is always limited there.

The worst experience we’ve ever had. The lady at the front desk was friendly and helpful. It went downhill from there. We rented adjoining rooms which were filthy. The toilets had not been cleaned, long black human hairs on the floor of the bathrooms, the carpets had a musty, dirty smell, plus we only had a half roll of toilet tissue. We were shocked someone had left a half gallon of milk and a cucumber in the refrigerator. How could you consider a room clean if the maid had not discarded those? It is a rare occasion for us not to leave a tip for the maid. That did not happen! If we had not been so tired and had already pre-paid for the rooms, we would have left and gone somewhere else. My husband said the breakfast was adequate. I can assure we will never stay there again, and strongly suggest you remove the word Quality from your sign.

The worst experience we’ve ever had. The lady at the front desk was friendly and helpful. It went downhill from there. We rented adjoining rooms which were filthy. The toilets had not been cleaned, long black human hairs on the floor of the bathrooms, the carpets had a musty, dirty smell, plus we only had a half roll of toilet tissue. We were shocked someone had left a half gallon of milk and a cucumber in the refrigerator. How could you consider a room clean if the maid had not discarded those? It is a rare occasion for us not to leave a tip for the maid. That did not happen! If we had not been so tired and had already pre-paid for the rooms, we would have left and gone somewhere else. My husband said the breakfast was adequate. I can assure we will never stay there again, and strongly suggest you remove the word Quality from your sign.

We just came from the hospital with my mother. I was very stressed out. Rodney went way over what was expected of him to help us. He even carried my mother's luggage to our room. He didn't have to do that. Thank you. That night Rodney was a blessing.

We just came from the hospital with my mother. I was very stressed out. Rodney went way over what was expected of him to help us. He even carried my mother's luggage to our room. He didn't have to do that. Thank you. That night Rodney was a blessing.

Rarely leave reviews but I want to help someone else not make the same mistake I did. The entire property is completely run down. Checked in to the first room, was 90 degrees in there. A/C not working and found pubes all over the toilet. Freaking gross. We got moved to a new room which reeked of a smoke smell but we were too tired to move again. Bathroom was falling apart, toilet paper roll separated from the wall, toilet didn’t flush properly, shower curtain ripping off the rod, shower wall was damaged, water damage spots all above the shower, no trash can. AC couldn’t keep the room cold enough. The back door card reader was completely ripped out so no way to get in that door. Breakfast was non existent, yogurt and a nasty looking waffle maker, and we all got sore throats after sleeping in the room for one night. I was pleasantly surprised that our stuff was still in the room after we went out to get some food. I would recommend finding somewhere, anywhere else to stay

Rarely leave reviews but I want to help someone else not make the same mistake I did. The entire property is completely run down. Checked in to the first room, was 90 degrees in there. A/C not working and found pubes all over the toilet. Freaking gross. We got moved to a new room which reeked of a smoke smell but we were too tired to move again. Bathroom was falling apart, toilet paper roll separated from the wall, toilet didn’t flush properly, shower curtain ripping off the rod, shower wall was damaged, water damage spots all above the shower, no trash can. AC couldn’t keep the room cold enough. The back door card reader was completely ripped out so no way to get in that door. Breakfast was non existent, yogurt and a nasty looking waffle maker, and we all got sore throats after sleeping in the room for one night. I was pleasantly surprised that our stuff was still in the room after we went out to get some food. I would recommend finding somewhere, anywhere else to stay

It was a really nice hotel the only thing is they advertised they have a pool and they definitely do not

It was a really nice hotel the only thing is they advertised they have a pool and they definitely do not

Simple review: stay someplace else. This was one of the worst hotels I've ever stayed in. The counter staff were accommodating and friendly, but beyond that this is a flea bag and I do not recommend anyone stay here.

Simple review: stay someplace else. This was one of the worst hotels I've ever stayed in. The counter staff were accommodating and friendly, but beyond that this is a flea bag and I do not recommend anyone stay here.

The staff were amazing with some of the best customer service you would normally find in a 4-5star hotel. This hotel is great location to restaurants and stores. The only bad thing is that it needs a lot of updating as far a the rooms. Otherwise it's was good place to sleep

At first glance it was obvious that the property was going through a renovation. The desk attendant was very professional and sweet. Check in was smooth with the exception of not getting a king room as requested when I made my reservation. This was where the problems started. I am disabled and climbing stairs is extremely difficult for me. Our keys were for upstairs rooms, we asked where the elevator was. There was no elevator. We asked if there was any possibility of getting a downstairs room due to my issue. She apologized but said all the rooms downstairs were taken. My husband and son helped me up the stairs. My sons room was fine. My room was still full of paint and trash. Obviously not rentable. I called the front desk and the young lady (I forgot her name) came upstairs immediately with keys to a new room. She looked into the original room and profusely apologized. Again, she is the only reason we didn’t change hotels. Fast forward to late night. We went to a wonderful Blues Club (Ground Zero Blues Club, Excellent!!!) when we returned we asked the clerk if we could have a late checkout. The clerk was rude and immediately said No. She stated that she wasn’t the manager and couldn’t approve that and if we were not out by 11:00am we would be charged for another day. I asked if she would leave a message for the manager. Then all of the sudden she said we could stay till 11:30. She was not very friendly. The property has possibilities with the right management team.

The staff were amazing with some of the best customer service you would normally find in a 4-5star hotel. This hotel is great location to restaurants and stores. The only bad thing is that it needs a lot of updating as far a the rooms. Otherwise it's was good place to sleep

At first glance it was obvious that the property was going through a renovation. The desk attendant was very professional and sweet. Check in was smooth with the exception of not getting a king room as requested when I made my reservation. This was where the problems started. I am disabled and climbing stairs is extremely difficult for me. Our keys were for upstairs rooms, we asked where the elevator was. There was no elevator. We asked if there was any possibility of getting a downstairs room due to my issue. She apologized but said all the rooms downstairs were taken. My husband and son helped me up the stairs. My sons room was fine. My room was still full of paint and trash. Obviously not rentable. I called the front desk and the young lady (I forgot her name) came upstairs immediately with keys to a new room. She looked into the original room and profusely apologized. Again, she is the only reason we didn’t change hotels. Fast forward to late night. We went to a wonderful Blues Club (Ground Zero Blues Club, Excellent!!!) when we returned we asked the clerk if we could have a late checkout. The clerk was rude and immediately said No. She stated that she wasn’t the manager and couldn’t approve that and if we were not out by 11:00am we would be charged for another day. I asked if she would leave a message for the manager. Then all of the sudden she said we could stay till 11:30. She was not very friendly. The property has possibilities with the right management team.

Everyone was really nice and the property was very convenient. Would definitely book here again.

Everyone was really nice and the property was very convenient. Would definitely book here again.

The hotel was under renovation and severely understaffed. The people who were there tried their best and were very accommodating as they were in short of supply of food and other necessities.

The hotel was under renovation and severely understaffed. The people who were there tried their best and were very accommodating as they were in short of supply of food and other necessities.