Our 2 night stay here was amazing and very comfortable. The location was convenient with easy access to parking lot. Kids enjoyed the breakfast. Property is clean and well maintained. Would highly recommend to anyone visiting Queenstown with family/kids.

Our 2 night stay here was amazing and very comfortable. The location was convenient with easy access to parking lot. Kids enjoyed the breakfast. Property is clean and well maintained. Would highly recommend to anyone visiting Queenstown with family/kids.

This hotel is absolutely amazing! We had a really rough start to the day with our flight being canceled and the hotel staff was so friendly and accommodating. The beds are so comfortable (best night sleep we had the whole trip), along with plenty of storage. The food and service at their restaurant was outstanding. Definitely get the breakfast, it is a gourmet buffet. They partner with a gym that is just down the block that is fully equipped. They also allowed us to store our luggage so we could look around the area while we waited for our flight that was in the evening. Such a kind staff and I wish we would have found this place sooner for our entire stay.

This hotel is absolutely amazing! We had a really rough start to the day with our flight being canceled and the hotel staff was so friendly and accommodating. The beds are so comfortable (best night sleep we had the whole trip), along with plenty of storage. The food and service at their restaurant was outstanding. Definitely get the breakfast, it is a gourmet buffet. They partner with a gym that is just down the block that is fully equipped. They also allowed us to store our luggage so we could look around the area while we waited for our flight that was in the evening. Such a kind staff and I wish we would have found this place sooner for our entire stay.

My experience regrettably was not great. Firstly the hotel, like all hotels during the 'Snow Machine' winter festival, increased its room rate by about 75% to take advantage of the Aussie revellers. I can understand that, but for that week there was no effort to control the noise by drunk youngsters returning back in the early hours of the morning, so those of us that paid the hiked up rates despite having no interest in the fewtival and paying a lot of money to go sking, had to put up with completely unacceptable noise and disruption at all hours of the night. I had one occasion where partygoers thought it would be a great idea to slide one of their groups passport under my door at some time around midnight, and then proceeded to bang on the door to get it back. I ignored them thinking they had the wrong room only to be called by reception asking me to look and see if there was a passport under the door in my room. I left the passport outside my room. I was woken up again at 2am by what I assume was the same group. I complained to reception about this situation ans was advised there was nothing they could do. So my advice to the hotel if the want return visitors in future is get some security during this week and enforce a strict policy prohibiting noise and disruption after hours. If I wanted to stay at a backpackers and have this kind of noise then I would have, but i did not expect this from a expensive hotel. It is very disappointing.

My experience regrettably was not great. Firstly the hotel, like all hotels during the 'Snow Machine' winter festival, increased its room rate by about 75% to take advantage of the Aussie revellers. I can understand that, but for that week there was no effort to control the noise by drunk youngsters returning back in the early hours of the morning, so those of us that paid the hiked up rates despite having no interest in the fewtival and paying a lot of money to go sking, had to put up with completely unacceptable noise and disruption at all hours of the night. I had one occasion where partygoers thought it would be a great idea to slide one of their groups passport under my door at some time around midnight, and then proceeded to bang on the door to get it back. I ignored them thinking they had the wrong room only to be called by reception asking me to look and see if there was a passport under the door in my room. I left the passport outside my room. I was woken up again at 2am by what I assume was the same group. I complained to reception about this situation ans was advised there was nothing they could do. So my advice to the hotel if the want return visitors in future is get some security during this week and enforce a strict policy prohibiting noise and disruption after hours. If I wanted to stay at a backpackers and have this kind of noise then I would have, but i did not expect this from a expensive hotel. It is very disappointing.

Beautiful hotel

The room was clean and quiet with a nice sized bathroom. Close to dining options and the airport. Staff were lovely but the buffet breakfast is overpriced and the chrome cast wasn’t working so not much to watch on the Tv. Overall it was good- thanks!