The property was under construction and there was no warning of this at booking time nor any discounts for the discomfort. Last time here.

Excellent hotel. Breakfast option in club room less varied than before and no hot meat option, which would have been available during our previous stays in club rooms in the hotel. Renovations on-going but being done sensitively and had little impact on enjoyment of stay.

Excellent hotel. Breakfast option in club room less varied than before and no hot meat option, which would have been available during our previous stays in club rooms in the hotel. Renovations on-going but being done sensitively and had little impact on enjoyment of stay.

Portofino has some construction going on, but the area was very clean and the beach pool is wonderful.

Portofino has some construction going on, but the area was very clean and the beach pool is wonderful.

Great food, they should include breakfast

Great food, they should include breakfast

Besides the construction that was going on we had a wonderful stay. The food at the onsite restaurants was high, recommend walking off property to other restaurants.

Besides the construction that was going on we had a wonderful stay. The food at the onsite restaurants was high, recommend walking off property to other restaurants.

Stayed in the Minions suite. Ground floor room. Very large rooms. With the kids beds big enough for an adult. Hotel is getting work done. So half of the betel is covered in scaffolding. But it didn’t affect our room in the East wing. Only down side was the food & drink price. We just fancied a light meal after being in the parks. The quick serve deli $35 for a standard size pizza. And wanting to charge $7.50 for water in your room.

Stayed in the Minions suite. Ground floor room. Very large rooms. With the kids beds big enough for an adult. Hotel is getting work done. So half of the betel is covered in scaffolding. But it didn’t affect our room in the East wing. Only down side was the food & drink price. We just fancied a light meal after being in the parks. The quick serve deli $35 for a standard size pizza. And wanting to charge $7.50 for water in your room.

The hotel is a building site with construction noise from early morning until 5pm. Please do not waste your money here, service equally appalling and despite my complaints they really do not care offering to refund my parking as compensation for a $5K booking! Absolutely appalling customer service. This was our 5th visit and will never stay at a Loews property again.

The hotel is a building site with construction noise from early morning until 5pm. Please do not waste your money here, service equally appalling and despite my complaints they really do not care offering to refund my parking as compensation for a $5K booking! Absolutely appalling customer service. This was our 5th visit and will never stay at a Loews property again.

The outside work only affected us minimally until the last day when I was trying to watch tv and they were on a scaffold right outside my window making all kinds of noise.

The outside work only affected us minimally until the last day when I was trying to watch tv and they were on a scaffold right outside my window making all kinds of noise.

This Resort was more like a regular hotel. I would recommend not staying until construction is done. The Hard Rock Resort is a better fit if you have teens. The building seemed old and carpets were worn and old as well. However, it was a nice place to come back to after a day at other resorts and Park Days.

This Resort was more like a regular hotel. I would recommend not staying until construction is done. The Hard Rock Resort is a better fit if you have teens. The building seemed old and carpets were worn and old as well. However, it was a nice place to come back to after a day at other resorts and Park Days.

one of the best

one of the best

Great location

Great location

Great rooms with friendly staff. Easy transport to universal parks.

Great rooms with friendly staff. Easy transport to universal parks.

Not a good stay at all. We had been looking forward to this stay as it’s been one of the universal hotels e have never stayed at. Firstly we requested if possible to have a room close to the harbour on a high floor. Originally we were given bottom//ground floor, we were told they could accommodate a room 10 rooms closer to the harbour on the second floor. This was not the case, we were place in the room furthest away from the harbour on the second floor, not given good directions to get to the room, we got lost. Room was dated, bathroom shower had black mold, tile grout in entry way was out g black with dirt. It just didn’t feel it look like a hotel that’s $600 per night.

Not a good stay at all. We had been looking forward to this stay as it’s been one of the universal hotels e have never stayed at. Firstly we requested if possible to have a room close to the harbour on a high floor. Originally we were given bottom//ground floor, we were told they could accommodate a room 10 rooms closer to the harbour on the second floor. This was not the case, we were place in the room furthest away from the harbour on the second floor, not given good directions to get to the room, we got lost. Room was dated, bathroom shower had black mold, tile grout in entry way was out g black with dirt. It just didn’t feel it look like a hotel that’s $600 per night.

The property was under construction and I was not informed until it was too late to cancel my booking. The staff gave me incorrect information about my early access to Universal, which ended up costing us some valuable time in the parks. I still love this hotel and will stay here again, but I guess I will have to do more of my own research because the staff isn’t very informative or aware of what’s going on.

The property was under construction and I was not informed until it was too late to cancel my booking. The staff gave me incorrect information about my early access to Universal, which ended up costing us some valuable time in the parks. I still love this hotel and will stay here again, but I guess I will have to do more of my own research because the staff isn’t very informative or aware of what’s going on.

Paid extra for bay view they were renovating while we were there, so there was a cover on the side of the building so could not see out the windows. 2 separate mornings we were woken by construction, sounded like it was 1 room away. If you self park and want to visit friends who live in the area you are gonna get charged$31.00 each time you leave that's right from Tuesday- Friday we left the property in our own vehicle 3 times $93.00. On the bright side of you are going to universal studios and Islands of adventure like we did the boats and busses are very convenient.

Paid extra for bay view they were renovating while we were there, so there was a cover on the side of the building so could not see out the windows. 2 separate mornings we were woken by construction, sounded like it was 1 room away. If you self park and want to visit friends who live in the area you are gonna get charged$31.00 each time you leave that's right from Tuesday- Friday we left the property in our own vehicle 3 times $93.00. On the bright side of you are going to universal studios and Islands of adventure like we did the boats and busses are very convenient.

Our key for theme park didn't work on first day and at one ride we were told to go to guest services, queued there for 30 mins to then be told that there was no need to come here and they knew the cards weren't working that day and that they were notifying those operating the rides. You should just close the hotel as the amount of works being undertaken was so extreme it completely ruined our stay there. To walk outside and all you can hear is drilling and clunking of metal from the scaffolding is more than a little bit of work going on. The time spent waiting for our take away pizza was a little extreme from the deli. When we arrived the signage to find our room was non existent, it took us 20 minutes to find it and it was out of pure luck that we got to it. The number of water taxi's to take us to and from the parks was way too low, we had to queue for 30 minutes on two occasions to return from the park to the hotel, that is just not acceptable.

Our key for theme park didn't work on first day and at one ride we were told to go to guest services, queued there for 30 mins to then be told that there was no need to come here and they knew the cards weren't working that day and that they were notifying those operating the rides. You should just close the hotel as the amount of works being undertaken was so extreme it completely ruined our stay there. To walk outside and all you can hear is drilling and clunking of metal from the scaffolding is more than a little bit of work going on. The time spent waiting for our take away pizza was a little extreme from the deli. When we arrived the signage to find our room was non existent, it took us 20 minutes to find it and it was out of pure luck that we got to it. The number of water taxi's to take us to and from the parks was way too low, we had to queue for 30 minutes on two occasions to return from the park to the hotel, that is just not acceptable.

Our key for theme park didn't work on first day and at one ride we were told to go to guest services, queued there for 30 mins to then be told that there was no need to come here and they knew the cards weren't working that day and that they were notifying those operating the rides. You should just close the hotel as the amount of works being undertaken was so extreme it completely ruined our stay there. To walk outside and all you can hear is drilling and clunking of metal from the scaffolding is more than a little bit of work going on. The time spent waiting for our take away pizza was a little extreme from the deli. When we arrived the signage to find our room was non existent, it took us 20 minutes to find it and it was out of pure luck that we got to it. The number of water taxi's to take us to and from the parks was way too low, we had to queue for 30 minutes on two occasions to return from the park to the hotel, that is just not acceptable.