It didnt seem the room was serviced properly when we booked in only one towel no tea bags no washing up detergent or tea towel only one mug had to keep asking for tea bags

It didnt seem the room was serviced properly when we booked in only one towel no tea bags no washing up detergent or tea towel only one mug had to keep asking for tea bags

Firstly, the check-in experience was very bad, the pictures didn't match the actual room and the room smelled strongly of bad perfume; secondly, my deposit still hasn't been refunded from the time I ended my order; thirdly, I paid for two days' parking but I wasn't refunded for the second day's parking. I booked a total of two days but on the first day of my stay I asked the front desk for a refund for the second day. The receptionist that night was for a lady and she was very nice in resolving the issue for me and told me that I could check out the next day and return the deposit. However, when I made the check out the next morning, the man at the front desk not only told me that I could not check out, but after I informed him of yesterday's situation, he said the F word while communicating with the previous lady, which I thought was not only rude, but at the same time told me that Expedia cancelled my check out request. However, Expedia did not cancel it and still received a refund afterwards, this staff member lied to me. Also, because I didn't check in the next day, my parking fees, were not returned to me. I will not recommend this hotel as this man staff had a poor attitude and was not willing to solve the problem for the customer.

Firstly, the check-in experience was very bad, the pictures didn't match the actual room and the room smelled strongly of bad perfume; secondly, my deposit still hasn't been refunded from the time I ended my order; thirdly, I paid for two days' parking but I wasn't refunded for the second day's parking. I booked a total of two days but on the first day of my stay I asked the front desk for a refund for the second day. The receptionist that night was for a lady and she was very nice in resolving the issue for me and told me that I could check out the next day and return the deposit. However, when I made the check out the next morning, the man at the front desk not only told me that I could not check out, but after I informed him of yesterday's situation, he said the F word while communicating with the previous lady, which I thought was not only rude, but at the same time told me that Expedia cancelled my check out request. However, Expedia did not cancel it and still received a refund afterwards, this staff member lied to me. Also, because I didn't check in the next day, my parking fees, were not returned to me. I will not recommend this hotel as this man staff had a poor attitude and was not willing to solve the problem for the customer.

It was alright value for money

It was alright value for money

Easy booking process and checking in/out was quick and easy as well. The room (studio apartment) was quite big, clean and tidy, there was a decent kitchenette and had quite a large balcany area. The only downside to the roo was the bathroom was very very small and the parking was very expensive for one night was $30.

Easy booking process and checking in/out was quick and easy as well. The room (studio apartment) was quite big, clean and tidy, there was a decent kitchenette and had quite a large balcany area. The only downside to the roo was the bathroom was very very small and the parking was very expensive for one night was $30.

Conveniently located, comfortable and roomy aparthotel with a pool, and a cafe and eating options nearby.

Conveniently located, comfortable and roomy aparthotel with a pool, and a cafe and eating options nearby.

Room was spacious however missing a wardrobe. Small kitchenette was a nice bonus however housekeeping let it down, disappointing to get unwashed coffee cups out of the drawer.

Room was spacious however missing a wardrobe. Small kitchenette was a nice bonus however housekeeping let it down, disappointing to get unwashed coffee cups out of the drawer.

A wonderful experience from check in to check out. Friendly staff. Well appointed spacious room. Will definatly stay again. Only had a take away coffee fron the cafe onsite, good price and very nice. Menu looked amazing but after a big night out i couldn't really eat a breakfast.

A wonderful experience from check in to check out. Friendly staff. Well appointed spacious room. Will definatly stay again. Only had a take away coffee fron the cafe onsite, good price and very nice. Menu looked amazing but after a big night out i couldn't really eat a breakfast.

Clean, roomy everything worked no fuss perfect for us. Guy on the desk was cool sorry I forgot his name!

Clean, roomy everything worked no fuss perfect for us. Guy on the desk was cool sorry I forgot his name!

Severe Cleanliness Issues, Appalling Guest Treatment, Potential Health Hazard (Feces on Carpet/Bed) This hotel is a health hazard and the management could not care less. Initial State: The room was clearly unclean upon arrival. Food debris, used dishes, and noticeable stains indicated a lack of basic cleaning standards. A mildew smell suggested issues with the air conditioning system which would become very evident. . A/C Failure & Damage: The air conditioning malfunctioned on two occasions, completely soaking the bed. During one incident, I lost a valuable personal item while protecting my equipment from water damage. The object appeared to have been thrown out in the wet linens. Dismissive Staff: When I reported these major problems, the front desk Manager offered no meaningful solutions. His dismissive attitude was shocking. I was told to look into the QLD Innkeeper's Act myself, that I wouldn’t be compensated for the night and that it was not the hotel's problem. Unacceptable Risk: As a molecular biologist, I was alarmed by the unsanitary conditions. I personally took swab samples and my professional analyses confirmed my concerns - the presence of a variety of harmful bacteria and fungi, including those associated with fecal matter. Constant Alarms: Smoke alarm beeped for 2.5 days before being fixed. Based on this experience, I cannot recommend this hotel to anyone. It poses potential health risks and demonstrates a complete disregard for guest well-being.

Severe Cleanliness Issues, Appalling Guest Treatment, Potential Health Hazard (Feces on Carpet/Bed) This hotel is a health hazard and the management could not care less. Initial State: The room was clearly unclean upon arrival. Food debris, used dishes, and noticeable stains indicated a lack of basic cleaning standards. A mildew smell suggested issues with the air conditioning system which would become very evident. . A/C Failure & Damage: The air conditioning malfunctioned on two occasions, completely soaking the bed. During one incident, I lost a valuable personal item while protecting my equipment from water damage. The object appeared to have been thrown out in the wet linens. Dismissive Staff: When I reported these major problems, the front desk Manager offered no meaningful solutions. His dismissive attitude was shocking. I was told to look into the QLD Innkeeper's Act myself, that I wouldn’t be compensated for the night and that it was not the hotel's problem. Unacceptable Risk: As a molecular biologist, I was alarmed by the unsanitary conditions. I personally took swab samples and my professional analyses confirmed my concerns - the presence of a variety of harmful bacteria and fungi, including those associated with fecal matter. Constant Alarms: Smoke alarm beeped for 2.5 days before being fixed. Based on this experience, I cannot recommend this hotel to anyone. It poses potential health risks and demonstrates a complete disregard for guest well-being.

Convenient location

Convenient location

We made the reservation at the last minute and everything worked out perfectly. Location was great as you can walk to shopping malls and restaurants in 10-20 minutes. The staff were very w.

We made the reservation at the last minute and everything worked out perfectly. Location was great as you can walk to shopping malls and restaurants in 10-20 minutes. The staff were very w.

Great spot, staff very helpful. Everything we wanted at a great price. Will definitely be staying again when in Brisbane.

Great spot, staff very helpful. Everything we wanted at a great price. Will definitely be staying again when in Brisbane.

Stopped in for a nap for the night. for the price 10/10.

Stopped in for a nap for the night. for the price 10/10.

The Punt Hill apartments has unbelievable close proximity to the CBD Brisbane. The pool is awesome, the staff are fun and friendly. It is a word of caution though to take care at night when entering the building Re; keep keys handy as there is a public carpark next door. Other than that the rooms are lovely and the surrounding businesses Cafes, Pubs are terrific ⭐️

The Punt Hill apartments has unbelievable close proximity to the CBD Brisbane. The pool is awesome, the staff are fun and friendly. It is a word of caution though to take care at night when entering the building Re; keep keys handy as there is a public carpark next door. Other than that the rooms are lovely and the surrounding businesses Cafes, Pubs are terrific ⭐️

A lot of small issues during our stay. They were helpful in sorting these out as quuckly as possible though.

A lot of small issues during our stay. They were helpful in sorting these out as quuckly as possible though.

Front desk staff where helpful and charming.

Front desk staff where helpful and charming.