The Adlon is wonderfully located and a first class hotel.

Beautiful hotel in a wonderful location right by the Brandenburg gates

Beautiful hotel in a wonderful location right by the Brandenburg gates

Best location and service

Best location and service

The property needs a guest room renovation. Our room had a very worn chair with black wear marks on the arms. The shower, with the door closed, flooded the bathroom floor, every time you showered. The room controls were only in German. As the premier hotel in Berlin with a famous reputation that gets lots of international guests, I would’ve expected the switches to have symbols understood by someone who doesn’t speak German. The thermostat was locked to a maximum 22 degrees. The staff were very friendly but service was spotty. The front desk forgot to give the Bellman our luggage tags so we had to phone for our luggage on arrival. The service in the brasserie was generally poor although the staff were always very friendly. We had to flag down staff to have orders taken and pay in the end. The person delivering the starters didn’t know who had what, and when the main courses arrived one was not ours, and the second one was not prepared as requested. We assume that the person picked up the wrong order in the kitchen because they corrected the issue quickly. The staff were either under trained or the restaurant understaffed. The person checking us out was very responsive and took note of what I had to say after she asked about our stay. She was the most interested staff member. If there had only been one thing, I would not say anything, but the combination of issues, albeit none of them large, is concerning given the Adlon’s reputation. Disappointing stay.

The property needs a guest room renovation. Our room had a very worn chair with black wear marks on the arms. The shower, with the door closed, flooded the bathroom floor, every time you showered. The room controls were only in German. As the premier hotel in Berlin with a famous reputation that gets lots of international guests, I would’ve expected the switches to have symbols understood by someone who doesn’t speak German. The thermostat was locked to a maximum 22 degrees. The staff were very friendly but service was spotty. The front desk forgot to give the Bellman our luggage tags so we had to phone for our luggage on arrival. The service in the brasserie was generally poor although the staff were always very friendly. We had to flag down staff to have orders taken and pay in the end. The person delivering the starters didn’t know who had what, and when the main courses arrived one was not ours, and the second one was not prepared as requested. We assume that the person picked up the wrong order in the kitchen because they corrected the issue quickly. The staff were either under trained or the restaurant understaffed. The person checking us out was very responsive and took note of what I had to say after she asked about our stay. She was the most interested staff member. If there had only been one thing, I would not say anything, but the combination of issues, albeit none of them large, is concerning given the Adlon’s reputation. Disappointing stay.

Amazing hotel, it was wonderful and enhanced our trip! I can't wait to go back!

Amazing hotel, it was wonderful and enhanced our trip! I can't wait to go back!

Ok

Ok

Receptionist forgot to pass down our room number to the bellhop. The room phone was also not working, so after waiting for an hour, I had to go down to look for our luggage. 2nd day morning, I found my phone was not charged because the outlet was not working (hence the room phone). The staff were helpful and fixed the issue quickly. But two incidents in a row are not what I expected from a kempinski.

Receptionist forgot to pass down our room number to the bellhop. The room phone was also not working, so after waiting for an hour, I had to go down to look for our luggage. 2nd day morning, I found my phone was not charged because the outlet was not working (hence the room phone). The staff were helpful and fixed the issue quickly. But two incidents in a row are not what I expected from a kempinski.

The Adlon is Avery fine hotel.

The Adlon is Avery fine hotel.

Considering the reputation of the hotel I thought it would be much nicer. Staff were very nice though

Considering the reputation of the hotel I thought it would be much nicer. Staff were very nice though

Steps from the historic Brandenburg gate, the Adlon hotel has impeccable service. The rooms are spacious and clean, but do need a bit of updating. The Brasserie offers a great place to grab a bite, people watch or enjoy a nice cold drink. Will definitely come back here.

Steps from the historic Brandenburg gate, the Adlon hotel has impeccable service. The rooms are spacious and clean, but do need a bit of updating. The Brasserie offers a great place to grab a bite, people watch or enjoy a nice cold drink. Will definitely come back here.

The History behind the property

The History behind the property

This is an historic hotel, the first to bring real glamour to East Berlin after the wall fell. It remains a glorious place to stay, with a superb staff.

This is an historic hotel, the first to bring real glamour to East Berlin after the wall fell. It remains a glorious place to stay, with a superb staff.

The room was nice with plenty of plugs. The staff was friendly and offered options for watching the football match. The shower was small without a door so it was difficult to use. The AC was set at 17.5 but the room was very warm so we had to sleep without covers at night. There is a lot of construction in the area so it was also noisy.

The room was nice with plenty of plugs. The staff was friendly and offered options for watching the football match. The shower was small without a door so it was difficult to use. The AC was set at 17.5 but the room was very warm so we had to sleep without covers at night. There is a lot of construction in the area so it was also noisy.

The internet in my room dod not work. The lighting is very awkward. The breakfast is ridiculously expensive, for not much

The internet in my room dod not work. The lighting is very awkward. The breakfast is ridiculously expensive, for not much

Lovely hotel. Has a level of luxury and class above others in the area

Lovely hotel. Has a level of luxury and class above others in the area

Historical high-end hotel.

Historical high-end hotel.

Took over 20 minutes to try and reach a bellman or the front desk while there.