A first class stay with staff who care

A first class stay with staff who care

We stayed here for our wedding in Eastbourne. The staff were amazing and they were always more than happy to make our stay extra special. We thoroughly enjoyed our time down by the coast, thank you!

We stayed here for our wedding in Eastbourne. The staff were amazing and they were always more than happy to make our stay extra special. We thoroughly enjoyed our time down by the coast, thank you!

Dated, damp and overpriced. This property does not align with other hotels that advertise themselves as ‘five stars’. Moderate your expectations before you stay.

Great staff.

Absolutely stunning hotel. Exquisite service

Good font desk staff to help me checked in, it was very smooth.

Good font desk staff to help me checked in, it was very smooth.

A beautiful hotel in a great location. Very impressive imposing building. Loved the outdoor swimming pool and the spa. Live music and singer in the evenings was a bonus! Doesn’t quite meet 5 stars for me though, perhaps 4 star more appropriate. Had to chase up for bath towels. One tiny bar of soap between the two of us for 4 days,cleaner left duster in our room, had to chase up toast at breakfast etc. Upon arrival we were allocated what must be one of their worst rooms - very small overlooking roof! Asked to change room and was allocated a better one quite promptly. Inside the hotel needs a refresh. It got very warm and stuffy in dining room and in bedrooms which don’t have a balcony.

A beautiful hotel in a great location. Very impressive imposing building. Loved the outdoor swimming pool and the spa. Live music and singer in the evenings was a bonus! Doesn’t quite meet 5 stars for me though, perhaps 4 star more appropriate. Had to chase up for bath towels. One tiny bar of soap between the two of us for 4 days,cleaner left duster in our room, had to chase up toast at breakfast etc. Upon arrival we were allocated what must be one of their worst rooms - very small overlooking roof! Asked to change room and was allocated a better one quite promptly. Inside the hotel needs a refresh. It got very warm and stuffy in dining room and in bedrooms which don’t have a balcony.

Bed was incredibly bad. Water pressure was bad. When I told the receptionist I was treated like an inconvenience. Avoid.

Bed was incredibly bad. Water pressure was bad. When I told the receptionist I was treated like an inconvenience. Avoid.

Great hotel amazing facilities the outside pool was divine like a bath felt like we were on holiday. Great value for exceptional stay! Cannot fault this hotel we will be back thank you

Great hotel amazing facilities the outside pool was divine like a bath felt like we were on holiday. Great value for exceptional stay! Cannot fault this hotel we will be back thank you

Definitely reserve your parking, thankfully we managed to get parked outside hotel but it gets busy. Stunning building, great facilities and amazing staff

Definitely reserve your parking, thankfully we managed to get parked outside hotel but it gets busy. Stunning building, great facilities and amazing staff

A superb hotel, in a central location. Highly attentive and thoughtful staff. The interior areas were luxurious and felt like a historical discovery lay at every turn. Good choice of vegetarian and non-veggie food at breakfast. The only minor downside was the view from our room was over the inner side of the hotel which overlooked service areas - though at least it was blocked by a blind. Be prepared to pay extra for a sea view.

A superb hotel, in a central location. Highly attentive and thoughtful staff. The interior areas were luxurious and felt like a historical discovery lay at every turn. Good choice of vegetarian and non-veggie food at breakfast. The only minor downside was the view from our room was over the inner side of the hotel which overlooked service areas - though at least it was blocked by a blind. Be prepared to pay extra for a sea view.

The Grand is one of our favourite hotels and again lived up to expectation.

The Grand is one of our favourite hotels and again lived up to expectation.

Great stay at The Grand Eastbourne. Huge room, friendly professional staff, great service, good cleanliness everywhere. Staff overheard that it was our anniversary & they kindly left a card & chocolates in our room. Lovely stay!

Great stay at The Grand Eastbourne. Huge room, friendly professional staff, great service, good cleanliness everywhere. Staff overheard that it was our anniversary & they kindly left a card & chocolates in our room. Lovely stay!

Whilst this hotel is expensive it’s a truly lovely experience to step back in time with the traditional decor and service, comfortable, clean rooms with both an indoor and outdoor pool, breakfast offers great variety, quality and service, dinner menu looks great for adults but not really for children.

Whilst this hotel is expensive it’s a truly lovely experience to step back in time with the traditional decor and service, comfortable, clean rooms with both an indoor and outdoor pool, breakfast offers great variety, quality and service, dinner menu looks great for adults but not really for children.

Excellent hotel - both facilities, food and drink. Staff very helpful and friendly.

Excellent hotel - both facilities, food and drink. Staff very helpful and friendly.

It was a terrible experience Cleanliness was really bad, suffered from dust all over And dirty floors. Food was awful, asked for veal and it was fried with fish oil, i am allergic to fish and had to ask them to chance, sadly it came back the same plate only took off the bread crumbs that covered it. Bath room cleaning and carpet are awful Over priced Need really to file a complaint Can someone contact me regarding this matter

It was a terrible experience Cleanliness was really bad, suffered from dust all over And dirty floors. Food was awful, asked for veal and it was fried with fish oil, i am allergic to fish and had to ask them to chance, sadly it came back the same plate only took off the bread crumbs that covered it. Bath room cleaning and carpet are awful Over priced Need really to file a complaint Can someone contact me regarding this matter

Lovely place to stay!

Lovely place to stay!

Our stay was most enjoyable - we only had two observations: the first was that it was surprising that our room did not have air conditioning. The weather was very hot and we certainly needed it. The second was that it was odd to have to book an exact breakfast time. When on holiday it's nice not to set an alam and to get down to breakfast whenever ready!