It was veary good I Love it

Great property for family, teens or adults with something for everyone.

Very nice.

Great staff at property and rest of thier palaces. Everyone is very friendly and helpful. Room service was excellent.

Property was great nothing close walkable distance but was quite beach was not so clear

My family and I had an amazing time at the Moon Palace sunrise. It is a beautiful all inclusive resort with multiple pools, restaurants, and amenities. Our rooms were beautiful and always found in top condition because of the cleaning department which we loved and tipped accordingly. The only thing I would say was unpleasant about our experience is that we wanted a day pass to the Moon Palace Grand location and ended up spending four hours with a sales representative even though we clearly insisted over and over that we were not interested. Even up until check out, we were offered another sales package which when it gets put into perspective, the packages we book through Expedia are always more affordable for a family of our size (10 people) Some of the staff were unpleasant to work with while others were incredible to work with. We make sure to tip accordingly. Overall, though are experience was a solid 8/10

Oscar is a excellent employee

Oscar is a excellent employee

What an amazing hotel it was absolutely gorgeous. I will come back forsure

What an amazing hotel it was absolutely gorgeous. I will come back forsure

The Hotel is bit old and with the price of $520. It is expensive. The staffs are good and bad depending on who you dealt with. We got stuck in this hotel because Wetjet cancelled our flight. Dinning choice isn't a lot, food OK.

The Hotel is bit old and with the price of $520. It is expensive. The staffs are good and bad depending on who you dealt with. We got stuck in this hotel because Wetjet cancelled our flight. Dinning choice isn't a lot, food OK.

Nice property for family vacation trips only and Sunrise was very busy. If you are looking for quite place i would go to Grand or other Adult only resorts.

The staff was rude and dismissive. They could have been better hosts as we were a big family of 32 that went there. They didn’t want to help or accommodate anyone. However on the plus side, the food was good and had a great variety

Nice property for family vacation trips only and Sunrise was very busy. If you are looking for quite place i would go to Grand or other Adult only resorts.

The staff was rude and dismissive. They could have been better hosts as we were a big family of 32 that went there. They didn’t want to help or accommodate anyone. However on the plus side, the food was good and had a great variety

The dining options excellent and a great place to enjoy a good time with friends and family.

I liked the restaurant, cleaning and shuttle staff. The salespeople and their manager, Laura I would never want to work with again.

The first room we were giving was dirty. We inspected the room and in the wall in the bathroom there was splattered blood. Went to the front desk and they gave me a hard time to change me rooms.

The dining options excellent and a great place to enjoy a good time with friends and family.

I liked the restaurant, cleaning and shuttle staff. The salespeople and their manager, Laura I would never want to work with again.

Everything was excellent except the food was not that great but eatable.

Checking in process is extremely slow, we even bought the membership and got upgraded to the Grand and everything still moves slow….the cafe wait time is an average of 25mins just being in line. The buffet wait time is an hour if u go at peak time, it’s just something I’ve never seen or experienced before at all inclusives. That’s the bad, the good was the dining options at the Grand vs the Golf is night and day, everything at the grand was top class, staff were better equipped and definitely more friendly. At the end of the day they’re great places to be, I’d rather complain about being in line in Mexico at an all inclusive than cold North America. We even bought into the membership because we love the chain ( a lot of the aforementioned issues we’ve never had at different moon palace’s) Anyways, overall, Moon Palace Cancun/ The Grand gets a 7.5/10 from me

Checking in process is extremely slow, we even bought the membership and got upgraded to the Grand and everything still moves slow….the cafe wait time is an average of 25mins just being in line. The buffet wait time is an hour if u go at peak time, it’s just something I’ve never seen or experienced before at all inclusives. That’s the bad, the good was the dining options at the Grand vs the Golf is night and day, everything at the grand was top class, staff were better equipped and definitely more friendly. At the end of the day they’re great places to be, I’d rather complain about being in line in Mexico at an all inclusive than cold North America. We even bought into the membership because we love the chain ( a lot of the aforementioned issues we’ve never had at different moon palace’s) Anyways, overall, Moon Palace Cancun/ The Grand gets a 7.5/10 from me

Everything was excellent except the food was not that great but eatable.

Stayed 5 nights. Check in was terrible. Took about 35 minutes and they didnt even have the room we booked available. We needed a room with 2 full or queen beds and they gave us 1 king bed and offered a small fold out cot. The room itself was ok. Outdated, and we found a dirty sock behind the bathroom door so the cleaning crew are average at best. Service at the pool side bars is hit or miss. Some of the bartenders were great and friendly while others couldn't be bothered. The food was very good. Even the buffet was amazing each night. The pool side food offerings were less amazing. They had a spot with “smoked” brisket, but they definitely do not know how to smoke a brisket. Tough and chewy and no smoke ring. They also had a pool side pizza spot that was edible but nothing memorable. The entertainment staff worked very hard to make sure that the guests were having fun. They had pool and beach side games and nightly shows that were also fun. The property is huge and getting around requires waiting for golf carts or walking alot. Overall it was fine but we wouldn't go back again.

We really enjoyed our stay at Moon Palace as this is and always is an amazing vacation option for us. Lots of activities for the kids, great dining options, and overall a favourite.

We really enjoyed our stay at Moon Palace as this is and always is an amazing vacation option for us. Lots of activities for the kids, great dining options, and overall a favourite.

Stayed 5 nights. Check in was terrible. Took about 35 minutes and they didnt even have the room we booked available. We needed a room with 2 full or queen beds and they gave us 1 king bed and offered a small fold out cot. The room itself was ok. Outdated, and we found a dirty sock behind the bathroom door so the cleaning crew are average at best. Service at the pool side bars is hit or miss. Some of the bartenders were great and friendly while others couldn't be bothered. The food was very good. Even the buffet was amazing each night. The pool side food offerings were less amazing. They had a spot with “smoked” brisket, but they definitely do not know how to smoke a brisket. Tough and chewy and no smoke ring. They also had a pool side pizza spot that was edible but nothing memorable. The entertainment staff worked very hard to make sure that the guests were having fun. They had pool and beach side games and nightly shows that were also fun. The property is huge and getting around requires waiting for golf carts or walking alot. Overall it was fine but we wouldn't go back again.

Want to report horrible incident at Momo Tepona we had disgusting experience. This was a hibachi place and while the chef was doing his presentation, we saw a cockroach crawling over the entire counter. I made the server aware of this and he immediately scooped up the cockroach and trashed it. The manager came and wiped down the counter and offered us to move to a new table. We were sharing the table with another resort family and they didn’t want to move so we just stayed put. As much as we tried, we could not enjoy the food and kept thinking about the cockroach incident in our heads. Anyways, we didn’t make big issue of it at the time, but went to guest services next morning to inform of the issue and the hotel associate apologized for the incident. We walked out of the office and were trying to have coffee in the breakfast area and the guest relations associate comes over and offers us $50 credit on the bill as their apology for the incident. This we felt was very insulting. We are in hospitality industry and have guest upset for different things, and to retain them we go above and beyond when they are paying around $100 for their stay.. here we have paid thousands so try two rooms and we were offered $50. We just wanted to bring this to Expedia’s attention. We request that Expedia take proper steps to address this incident and provide proper customer service. Toral Desai

Great service. Peaceful place. Great food.

Very interactive.