Perfect hotel when you’re in Santa Cruz! Indoor heated pool, complimentary breakfast, and lots of parking space.

Perfect hotel when you’re in Santa Cruz! Indoor heated pool, complimentary breakfast, and lots of parking space.

Other than the fire alarm ringing from 1am to 4am it’s was a nice stay. Rooms was surprisingly clean and spacious. The General Manager refunded the night out of curtesy. Breakfast was nice. I would give this place a second chance only by the empathy and great customer service of the GM.

Other than the fire alarm ringing from 1am to 4am it’s was a nice stay. Rooms was surprisingly clean and spacious. The General Manager refunded the night out of curtesy. Breakfast was nice. I would give this place a second chance only by the empathy and great customer service of the GM.

My stay was awful! The fire alarm went off from 3am to 5am and no one had any answers. We had to sleep in our car just to get some rest! It was ridiculous, no one said anything.

My stay was awful! The fire alarm went off from 3am to 5am and no one had any answers. We had to sleep in our car just to get some rest! It was ridiculous, no one said anything.

We had a great time until the fire alarm went off for about 1 1/2 hours every 15 minutes at 2:30am. It was horrible to where people were leaving the hotel with blankets to sleep in their cars. I'm not sure why it took so long to stabilize. Multiple people were standing at the front desk asking what could be done. We were told that they were trying to get ahold of the alarm company. Great time until that fiasco. We deserve our money back or credit for that night! Other than that, I have nothing but good things to say. Great location, clean, accommodating staff, free breakfast and reasonably priced. Only a few minutes drive or nice walk to either downtown or to the wharf. Would definitely recommend and stay there again!

We had a great time until the fire alarm went off for about 1 1/2 hours every 15 minutes at 2:30am. It was horrible to where people were leaving the hotel with blankets to sleep in their cars. I'm not sure why it took so long to stabilize. Multiple people were standing at the front desk asking what could be done. We were told that they were trying to get ahold of the alarm company. Great time until that fiasco. We deserve our money back or credit for that night! Other than that, I have nothing but good things to say. Great location, clean, accommodating staff, free breakfast and reasonably priced. Only a few minutes drive or nice walk to either downtown or to the wharf. Would definitely recommend and stay there again!

We stayed 2 nights. The first night we were awake for a long period of by malfunctioning fire alarm that keep up awake several hours. The manager didn’t how to stop the fire alarm from going off. This occurred between the ours 2 AM - 4AM in the morning. Very disturbing and exhausting. I would have left but didn’t have anyway else to stay. This was the worst experience at the Hampton hotel.

We booked a suite for my family over 4th of July weekend thinking since it’s the Hampton is going to be big and just perfect for our family. Well we were wrong the only thing that suite had was a king size bed and a sofa bed the best western we stayed at before had a way better than this for half of the price and to top it off in the middle of the night the fire alarms went on and off for what felt 2 hours and nothing was wrong no fire. there was some technical issues. Overall will not be staying here again.

We booked a suite for my family over 4th of July weekend thinking since it’s the Hampton is going to be big and just perfect for our family. Well we were wrong the only thing that suite had was a king size bed and a sofa bed the best western we stayed at before had a way better than this for half of the price and to top it off in the middle of the night the fire alarms went on and off for what felt 2 hours and nothing was wrong no fire. there was some technical issues. Overall will not be staying here again.

We stayed 2 nights. The first night we were awake for a long period of by malfunctioning fire alarm that keep up awake several hours. The manager didn’t how to stop the fire alarm from going off. This occurred between the ours 2 AM - 4AM in the morning. Very disturbing and exhausting. I would have left but didn’t have anyway else to stay. This was the worst experience at the Hampton hotel.

Fire alarm went off all night on the 4th of July. Couldn’t sleep at all

Fire alarm went off all night on the 4th of July. Couldn’t sleep at all

Fire alarm keeps going off and on all night long! Is there a fire or not? No communication from the front desk. 4am and no sleep, we are not happy.

Parking was tight and homeless people are around parking lot and property. It is near a busy road and right off the freeway. Staff service and cleanliness were okay. The worst part of the stay was the fire alarm tripped off many times from 2am to 5am. Maintenance team and firefighters came and confirmed it was a false alarm, but they were unable to turn off the alarm and it kept going off every 5-10 mins. It was so loud which made it impossible to go back to sleep. My family only got 2-3 hours of sleep during our stay. Other people in the hotel either left the hotel early or preferred to sleep in the car. I wouldn’t recommend to anyone.

Parking was tight and homeless people are around parking lot and property. It is near a busy road and right off the freeway. Staff service and cleanliness were okay. The worst part of the stay was the fire alarm tripped off many times from 2am to 5am. Maintenance team and firefighters came and confirmed it was a false alarm, but they were unable to turn off the alarm and it kept going off every 5-10 mins. It was so loud which made it impossible to go back to sleep. My family only got 2-3 hours of sleep during our stay. Other people in the hotel either left the hotel early or preferred to sleep in the car. I wouldn’t recommend to anyone.

Fire alarm keeps going off and on all night long! Is there a fire or not? No communication from the front desk. 4am and no sleep, we are not happy.

Nice hotel with a good breakfast selection.

Nice hotel with a good breakfast selection.

Close to Boardwalk and other places.

Close to Boardwalk and other places.

Perfect place for a business trip. Room was clean, quiet, breakfast was good, staff were friendly. The stay here made my business trip better as it was located near everything. only draw back was the pool and spa are not very impressive

Perfect place for a business trip. Room was clean, quiet, breakfast was good, staff were friendly. The stay here made my business trip better as it was located near everything. only draw back was the pool and spa are not very impressive

No roll-in showers, need hand held showers, drop down seats with handicap bar in shower.

No roll-in showers, need hand held showers, drop down seats with handicap bar in shower.

Good spot, close to downtown

Good spot, close to downtown

Staff was kind

Overall our stay was a very good experience and the breakfast was good

Staff was kind

Overall our stay was a very good experience and the breakfast was good