Good

Booked after reading reviews as seemed promising. Poor communication and difficult to contact after making booking. On arrival initial impression was ok but on closer inspection sadly not so good. Walls marked, kitchen utensils grubby, mismatched glassware and crockery. The glass furniture was desperately in need of polishing, sofa had undeterminable stains on it. I made the mistake of pulling back the bed sheet, mattress badly stained ( I opted to sleep on top of the duvet after that ). Bedside lamps in bedrooms had no bulbs in them. On checkout I contacted the company to address the issues, they did not bother to reply.... says it all really.

Booked after reading reviews as seemed promising. Poor communication and difficult to contact after making booking. On arrival initial impression was ok but on closer inspection sadly not so good. Walls marked, kitchen utensils grubby, mismatched glassware and crockery. The glass furniture was desperately in need of polishing, sofa had undeterminable stains on it. I made the mistake of pulling back the bed sheet, mattress badly stained ( I opted to sleep on top of the duvet after that ). Bedside lamps in bedrooms had no bulbs in them. On checkout I contacted the company to address the issues, they did not bother to reply.... says it all really.

Excellent apartment. Great location, would definitely recommend & use again, staff at happy days were very helpful

Excellent apartment. Great location, would definitely recommend & use again, staff at happy days were very helpful

There is a lot to love at the Lord street Apartments such as the location - a short walk to the major Train station in Lime Street - it’s in a pedestrian mall and right near the massive Liverpool One shopping precinct. The area is swarming with shops and restaurant so incredibly convenient. Missed communication through hotels.com with our arrival time hampered our arrival but we managed to contact someone and made our way up to the apartment and collected our key only to open the door to find a crew of painters painting the room. We were asked to come back in 90 minutes - which we did to find a cleaner in the room. We came back an hour later to find very wet floors and a stench in the entire apartment. This stench got worse and was sourced to the shower cubicle. This stench was so bad that we were gagging. We tried calling about it but got a recorded message. The next day we sent a message - on our return that evening the smell was even worse after another call we managed to get onto someone who advised a plumber would attend the next day and fix it. So in all two of the nights there were horrendous with this disgusting smell. Once fixed we could actually use the bathroom. Overall the facilities are terrific with plenty of room, a huge fridge etc. some things were missing from the kitchen but we got by. The cleanliness of the floors needs to be looked at and a broom provided. The apartment was perfectly quiet and we didn’t see or hear anything.

There is a lot to love at the Lord street Apartments such as the location - a short walk to the major Train station in Lime Street - it’s in a pedestrian mall and right near the massive Liverpool One shopping precinct. The area is swarming with shops and restaurant so incredibly convenient. Missed communication through hotels.com with our arrival time hampered our arrival but we managed to contact someone and made our way up to the apartment and collected our key only to open the door to find a crew of painters painting the room. We were asked to come back in 90 minutes - which we did to find a cleaner in the room. We came back an hour later to find very wet floors and a stench in the entire apartment. This stench got worse and was sourced to the shower cubicle. This stench was so bad that we were gagging. We tried calling about it but got a recorded message. The next day we sent a message - on our return that evening the smell was even worse after another call we managed to get onto someone who advised a plumber would attend the next day and fix it. So in all two of the nights there were horrendous with this disgusting smell. Once fixed we could actually use the bathroom. Overall the facilities are terrific with plenty of room, a huge fridge etc. some things were missing from the kitchen but we got by. The cleanliness of the floors needs to be looked at and a broom provided. The apartment was perfectly quiet and we didn’t see or hear anything.

Great alternative to a hotel. The property is about 2 minutes walk from Mathew Street so very central to all amenities. If you're looking for a central location in the beating heart of the city, this is the place for you. A bit noisy at night but above street level so not that bad. Highly recommended.

Great alternative to a hotel. The property is about 2 minutes walk from Mathew Street so very central to all amenities. If you're looking for a central location in the beating heart of the city, this is the place for you. A bit noisy at night but above street level so not that bad. Highly recommended.

The Lord St hotel, on Lord street was an excellent place to stay. It was clean and fresh. Seemed to have been freshly decorated. It was an apt, so therefore no lobby as in a hotel. But the communication through Whatsapp was efficient. The key was in the lockbox as promised. The code to enter the main door worked flawlessly. The one drawback if any, was, it was a bit noisy. But not enough to take away from the experience.

The Lord St hotel, on Lord street was an excellent place to stay. It was clean and fresh. Seemed to have been freshly decorated. It was an apt, so therefore no lobby as in a hotel. But the communication through Whatsapp was efficient. The key was in the lockbox as promised. The code to enter the main door worked flawlessly. The one drawback if any, was, it was a bit noisy. But not enough to take away from the experience.

You need to be sure and read the fine print about checking in. Since there is no front desk you have to notify in advance and you also have to go to a separate location to pay a deposit and get the codes to get in. The location can be tricky because it is a single door on the street that leads up to the apartments. Once we were checked in and found the location it was great. There was only one problem during our stay and that was that the fire alarm went off. We were checking out, so never found out why it went off.

You need to be sure and read the fine print about checking in. Since there is no front desk you have to notify in advance and you also have to go to a separate location to pay a deposit and get the codes to get in. The location can be tricky because it is a single door on the street that leads up to the apartments. Once we were checked in and found the location it was great. There was only one problem during our stay and that was that the fire alarm went off. We were checking out, so never found out why it went off.

Great location. Sofa bed bit uncomfy as a sofa. Also could be doing with black put blinds or curtains so not to be woken early

Great location. Sofa bed bit uncomfy as a sofa. Also could be doing with black put blinds or curtains so not to be woken early

Great family bank holiday break, great location, lovely apartment- had everything we needed. Excellent communication with Claire. Will definitely stay here again.

Great family bank holiday break, great location, lovely apartment- had everything we needed. Excellent communication with Claire. Will definitely stay here again.

Nice place. Excellent location peaceful and quiet. Properly was in a good state. Me and my wife both really enjoyed our stay

Nice place. Excellent location peaceful and quiet. Properly was in a good state. Me and my wife both really enjoyed our stay

Great location. Not great for families, as party oriented. 3 messages via hotels.com unanswered by hotel.

Great location. Not great for families, as party oriented. 3 messages via hotels.com unanswered by hotel.

Lovley apartment owner really fast to solve problems really happy will stay again

Lovley apartment owner really fast to solve problems really happy will stay again

Was well pleased the distance of the apartment to centre of town right on your doorstep. Piping hot water shower all facilities working. nice big screen smart tv apps included. a pleasant stay.

Was well pleased the distance of the apartment to centre of town right on your doorstep. Piping hot water shower all facilities working. nice big screen smart tv apps included. a pleasant stay.

Great location within the City for a break away. Property manager was excellent with communication and advice on where best to park etc. The apartment was modern and clean and has everything you need.

Great location within the City for a break away. Property manager was excellent with communication and advice on where best to park etc. The apartment was modern and clean and has everything you need.