My room on 2nd floor& elevator was out of service

We tried to check in but the rooms were not ready. After waiting almost an hour after check in time the manager said that check in time is actually not guaranteed. Finally they found us two other rooms. We wanted ajoining rooms which the website said they had but they insisted that they didn't have but took whatever we could because we already paid for the week. The rooms we got smelled funky. One smelled like old hamburgers and sweat. The other smelled like smoke and something spoiled. They were supposed to be no smoking rooms but the hallways smelled like weed and cigarettes too. There were several bugs that made appearances all throughout our stay. They have roaches really bad even big water bugs. The bath tubs were gross and had hair in them and on the walls. The towels they gave us had hairs on them as well. They didn't even sweep the bathroom before we came and there was bloody toilet paper on the floor. The pillows suck and are hard. The bed is uncomfortable and there were stains on the sheets including blood stains. The fridges and tv were un plugged when we got there. We couldn't even get one of them to work and had to get them to fix it. The maids don't even knock unless you deadbolt the doors and they yell and talk loud early in the mornings while blasting music and clutter the halls with their kids while they work. They take forever to "clean" and afterwards it doesn't look like they did much. It's over priced and not worth it. Loud and noisy. You can't get rest.

We tried to check in but the rooms were not ready. After waiting almost an hour after check in time the manager said that check in time is actually not guaranteed. Finally they found us two other rooms. We wanted ajoining rooms which the website said they had but they insisted that they didn't have but took whatever we could because we already paid for the week. The rooms we got smelled funky. One smelled like old hamburgers and sweat. The other smelled like smoke and something spoiled. They were supposed to be no smoking rooms but the hallways smelled like weed and cigarettes too. There were several bugs that made appearances all throughout our stay. They have roaches really bad even big water bugs. The bath tubs were gross and had hair in them and on the walls. The towels they gave us had hairs on them as well. They didn't even sweep the bathroom before we came and there was bloody toilet paper on the floor. The pillows suck and are hard. The bed is uncomfortable and there were stains on the sheets including blood stains. The fridges and tv were un plugged when we got there. We couldn't even get one of them to work and had to get them to fix it. The maids don't even knock unless you deadbolt the doors and they yell and talk loud early in the mornings while blasting music and clutter the halls with their kids while they work. They take forever to "clean" and afterwards it doesn't look like they did much. It's over priced and not worth it. Loud and noisy. You can't get rest.

Staff was so wonderful! Went out of their way to help us and were super nice. The hotel was extremely clean!!

Very very clean hotel! The staff was extremely friendly and helpful. Would for sure stay here again

Very very clean hotel! The staff was extremely friendly and helpful. Would for sure stay here again

I pre-paid with Hotels.com and was charged a few days before arrival. It was Texas OU weekend in Dallas, so rooms were hard to come by. I got an excellent rate on the site. The hotel called while we were eating dinner to ask if I was still coming. Yes and they said take your time. About an hour later they tell me the ratevwas wrong and they needed to charge more as it was a suite. They said we can put you in a room with 2 beds instead for the same price. I said whatever. Well, they were out of those so they said I could have my original room for more. I said no and they said ok, original price. Then they asked for my card. I said i pre-paid. They said we cancelled that one. I gave them my card and checked with Hotels.com. My original reservation was not cancelled. So, I paid twice, and Hotels.com said they would get back to me in 24 hours after they contact management. We're closing in on 72 hours without a peep from Hotels.com. I just want my money back from one of them! Other than that, the room was very clean. A strange chemical smell, but very clean nonetheless. Someone owes me money and the hotel was definitely pulling something. Beware of bait and switch and being charged double.

I pre-paid with Hotels.com and was charged a few days before arrival. It was Texas OU weekend in Dallas, so rooms were hard to come by. I got an excellent rate on the site. The hotel called while we were eating dinner to ask if I was still coming. Yes and they said take your time. About an hour later they tell me the ratevwas wrong and they needed to charge more as it was a suite. They said we can put you in a room with 2 beds instead for the same price. I said whatever. Well, they were out of those so they said I could have my original room for more. I said no and they said ok, original price. Then they asked for my card. I said i pre-paid. They said we cancelled that one. I gave them my card and checked with Hotels.com. My original reservation was not cancelled. So, I paid twice, and Hotels.com said they would get back to me in 24 hours after they contact management. We're closing in on 72 hours without a peep from Hotels.com. I just want my money back from one of them! Other than that, the room was very clean. A strange chemical smell, but very clean nonetheless. Someone owes me money and the hotel was definitely pulling something. Beware of bait and switch and being charged double.