The overall stay was very good. The areas for improvement: - bed is lumpy - restaurant hours are too limited for lunch - bath tub is small

The overall stay was very good. The areas for improvement: - bed is lumpy - restaurant hours are too limited for lunch - bath tub is small

The hotel itself is quite nice, but the attention to detail was disappointing. I booked in August to come watch friends run the Marathon. A month ago, two friends wanted to join so we decided to share the room to save a bit, since the prices are quite high for this particular weekend. I emailed and asked that the two names be added to the reservation, and was told that had been done. The day before my stay, I was emailed and asked to confirm my personal info and driver's license info to expedite my check in. Fine. I arrive, and... I have to go over all of that info again with the front desk. Kind of annoying, but ok. The room itself was nice, but there was one bath robe and two towels. Annoying, considering I had confirmed multiple guests would be here a month ago. With the exorbitant prices, this was super disappointing. I guess these things aren't noted down, or staff don't communicate. And finally, the "resort fee"... It is a junk fee. No, I do not want to pay $25/day for Wifi and a newspaper, neither of which I will use. Kind of embarrassing for a hotel claiming to be 4*. Still haven't received my final bill, over 24 hours after checking out. Super odd for any hotel, 4* or otherwise. It was a nice hotel, and the staff members I spoke to were very nice, but I see no reason to rebook the next time I'm in Chicago.

The hotel itself is quite nice, but the attention to detail was disappointing. I booked in August to come watch friends run the Marathon. A month ago, two friends wanted to join so we decided to share the room to save a bit, since the prices are quite high for this particular weekend. I emailed and asked that the two names be added to the reservation, and was told that had been done. The day before my stay, I was emailed and asked to confirm my personal info and driver's license info to expedite my check in. Fine. I arrive, and... I have to go over all of that info again with the front desk. Kind of annoying, but ok. The room itself was nice, but there was one bath robe and two towels. Annoying, considering I had confirmed multiple guests would be here a month ago. With the exorbitant prices, this was super disappointing. I guess these things aren't noted down, or staff don't communicate. And finally, the "resort fee"... It is a junk fee. No, I do not want to pay $25/day for Wifi and a newspaper, neither of which I will use. Kind of embarrassing for a hotel claiming to be 4*. Still haven't received my final bill, over 24 hours after checking out. Super odd for any hotel, 4* or otherwise. It was a nice hotel, and the staff members I spoke to were very nice, but I see no reason to rebook the next time I'm in Chicago.

Two days without housekeeping service on my room, even though I asked.

Two days without housekeeping service on my room, even though I asked.

I had an incredible stay at Sofitel Chicago Magnificent Mile. From the moment I arrived, the front desk staff was warm and welcoming, even offering some great restaurant recommendations. I stayed on the top floor, where I was treated to stunning views of the city—yet the room was so peaceful, I couldn’t hear a single city sound. The electric shades made it effortless to create a cozy atmosphere at night, and the room itself was spotless and beautifully designed. The bathroom featured a luxurious tub, which added to the relaxing experience. Plus, the location is perfect—everything was within walking distance. Highly recommend for anyone visiting Chicago!

I had an incredible stay at Sofitel Chicago Magnificent Mile. From the moment I arrived, the front desk staff was warm and welcoming, even offering some great restaurant recommendations. I stayed on the top floor, where I was treated to stunning views of the city—yet the room was so peaceful, I couldn’t hear a single city sound. The electric shades made it effortless to create a cozy atmosphere at night, and the room itself was spotless and beautifully designed. The bathroom featured a luxurious tub, which added to the relaxing experience. Plus, the location is perfect—everything was within walking distance. Highly recommend for anyone visiting Chicago!

A top notch hotel entirely worthy of 5-stars. The staff is kind and helpful - always willing to go a little extra further to help you out and make your stay better. The rooms are very high quality, with comfortable beds, plush carpet, and every modern amenity. The restaurant is excellent with an interesting mix of menu choices - all of which (I dined there three times during my stay) were very good. The Sofitel facility is luxurious and very well-maintained, but the outstanding customer service is what really sets this hotel apart.

A top notch hotel entirely worthy of 5-stars. The staff is kind and helpful - always willing to go a little extra further to help you out and make your stay better. The rooms are very high quality, with comfortable beds, plush carpet, and every modern amenity. The restaurant is excellent with an interesting mix of menu choices - all of which (I dined there three times during my stay) were very good. The Sofitel facility is luxurious and very well-maintained, but the outstanding customer service is what really sets this hotel apart.

I love everything this hotel has to offer. Staff were friendly and processional. Property overall was well kept/clean. Room was spectacular with super comfortable bed. Beautiful spacious patio. The gym had wide selection of functional equipments.

Very well located hotel in Chicago. Spacious rooms, excellent restaurant (with indoor and outdoor seating) and friendly staff. Elegant interior design. Great neighborhood for shopping and dining. Not too far from Michigan Avenue but feels a bit quieter

This was a superlative hotel stay. The staff was beyond all expectations as far as accommodating questions and needs. Comfortable, quiet room. Luxurious decor and furnishings.

The service, room, and amenities were impeccable.

Comfortable hotel in the core area of Chicago. We appreciated the location of the hotel. It was near many key sites in the city but located in a quiet area. There were many great restaurants and cafes around the hotel. The room was comfortable. We especially enjoyed the bed. The staff was friendly and kind throughout our stay. It was a great place to stay in Chicago.

This was a superlative hotel stay. The staff was beyond all expectations as far as accommodating questions and needs. Comfortable, quiet room. Luxurious decor and furnishings.

i can probably count the amount of reviews i’ve written in my life on one hand. i feel very compelled to give the highest rating one can give for a hotel stay. truly an excellent experience all around. the hotel was perfectly clean, beautiful and well cared for but not obnoxious. staff/service is exceptional and i the beds are 10/10. hope to be back sometime. Meir L

i can probably count the amount of reviews i’ve written in my life on one hand. i feel very compelled to give the highest rating one can give for a hotel stay. truly an excellent experience all around. the hotel was perfectly clean, beautiful and well cared for but not obnoxious. staff/service is exceptional and i the beds are 10/10. hope to be back sometime. Meir L

Great location but tired - needs an upgrade , not up to a Sofitel standard

Excellent property. Would stay again.

I'd been dreading having to wait a few hours to check in because my flight landed early morning. Requested early check-in around noon, but was pleasantly surprised that the room was ready and I was handed the keys around 9. Rooms are clean and beds are super comfortable. There's minor wear and tear in the bathroom sink and on the toilet seat, the only things I can knock points off for.

Amazing

We had a tough time checking in as hotel could not find reservation. We spent over an hour hotel and Expedia talking to each other and finally the issue was resolved. Not sure what the problem was. I even had to get involved. When you are spending this much money the process should be seamless

I’m truly frustrated with my recent stay at the Sofitel Magnificent Mile located in downtown Chicago. I chose to spend a week there with my family, expecting a 5-star experience for over $300 a night, but what we got was far from it. Honestly, the service felt more like 2 stars. I was extremely disappointed with the cleaning service—they couldn’t even manage to remove a nail from the shower for the entire 5 days of our stay! Arthur at the front desk was helpful, but his Asian colleague was unfortunately rude and indifferent. We had issues with the room not being cleaned until late afternoon, which was inconvenient, so we requested service after 5 PM. Despite this, the front desk ignored our request and sent staff to knock on our door repeatedly, even though the DO NOT DISTURB sign was on. This was incredibly frustrating and left us feeling like our privacy was completely disregarded. To make matters worse, even after the house keeping manager assured us she would address the issues, nothing improved. The nail remained in the shower, and the coffee in the room wasn’t replenished. Given the circumstances, I sincerely hope management takes this situation seriously and considers reimbursing us for our stay. I trust that this feedback will be addressed accordingly.

Wonderful location, hotel, and staff on-site.

I’m truly frustrated with my recent stay at the Sofitel Magnificent Mile located in downtown Chicago. I chose to spend a week there with my family, expecting a 5-star experience for over $300 a night, but what we got was far from it. Honestly, the service felt more like 2 stars. I was extremely disappointed with the cleaning service—they couldn’t even manage to remove a nail from the shower for the entire 5 days of our stay! Arthur at the front desk was helpful, but his Asian colleague was unfortunately rude and indifferent. We had issues with the room not being cleaned until late afternoon, which was inconvenient, so we requested service after 5 PM. Despite this, the front desk ignored our request and sent staff to knock on our door repeatedly, even though the DO NOT DISTURB sign was on. This was incredibly frustrating and left us feeling like our privacy was completely disregarded. To make matters worse, even after the house keeping manager assured us she would address the issues, nothing improved. The nail remained in the shower, and the coffee in the room wasn’t replenished. Given the circumstances, I sincerely hope management takes this situation seriously and considers reimbursing us for our stay. I trust that this feedback will be addressed accordingly.

Everything was tremendous, I will definitely be returning

The comforter was dirty and they didn’t have an extra sheet between the comforter and the sheet at the bottom. When the staff came to clean my room, they didn’t replace the coffee amenities and I had to call for more amenities. The restaurant in the hotel was really good but service was horrible. They took forever to seat us, forever to take our order and it was freezing in the building. Did I mention it’s $84 a night for overnight parking. Nothing was complementary and they didn’t care that I complained. Never staying here again.

The hotel and the staff were amazing. Located in a great spot to get to Magnificent Mile and the Navy Pier. Close to red line. Room was nice but shower wasn’t great, cold or super hot.

The comforter was dirty and they didn’t have an extra sheet between the comforter and the sheet at the bottom. When the staff came to clean my room, they didn’t replace the coffee amenities and I had to call for more amenities. The restaurant in the hotel was really good but service was horrible. They took forever to seat us, forever to take our order and it was freezing in the building. Did I mention it’s $84 a night for overnight parking. Nothing was complementary and they didn’t care that I complained. Never staying here again.

Wonderful location, hotel, and staff on-site.

The hotel and the staff were amazing. Located in a great spot to get to Magnificent Mile and the Navy Pier. Close to red line. Room was nice but shower wasn’t great, cold or super hot.