The breakfast was good, but you get what you paid for. I’d seen better breakfast before

The refrigerator was not getting cold. Even though it was downtown, there was no view at all. My room is facing a garage building. Telephone in the room itself for room inquiries is not working and I tried using my mobile phone, but no one is available. How can you correct what I put in my review. Only one USED toilet paper in the bathroom. Even a one star hotel will provide you with a new one. Maybe I need to stay in Motel 6 and get better experience. Only one staff available in the morning to ask question like breakfast ticket. It took me 10 minutes to wait and answer my question in less than 5 seconds. The guy was so busy on the phone and personal inquiry is a second priority. I normally called a lot of customer service on the phone and it is normal to put you on hold. Not in Embassy 4 star hotel because it is the exact opposite. It’s before 9am and I haven’t check-out yet and the cleaning lady entered my room. The tv cable is non existent and only has less than 12 channels. The hotel with nice reviews does not impress me at all especially I paid top dollar, and what I got for the amenities are bad experiences. Never will I go back to this hotel!!!!!!

The hotel is beautiful, very clean. We had a problem with the toilet not flushing in one of the rooms I booked and they came and fixed it right away. The property is located right in the middle of downtown and is accessible to everything around.

There is no free parking at all. Not even if you’re a Diamond Club member for Hilton. The parking fee is $79!!! They call it a “Valet fee” We didn’t park there, we went around the block and paid $25 for 24 hr parking. It is walking distance.

Room was great and housekeeping came everyday. Great location, walking distance from Magnificent Mile and Grant Park. Lots of restaurants nearby.

I had to give a $500 security deposit on check in which I was previously unaware of. This could have been communicated better when booking the room.

Location

Response from staff AC was not working. When I complained to the staff, they said that their engineer would come but no one came and we have to sleep while night without an AC. It was like sleeping in sauna while night.

Told my reservation had been cancelled with no explanation. When on the phone to central reservations to find out why, the person disconnected and I never got it resolved.

Τα δωμάτια είναι πρόσφατα ανακαινισμένα και με ωραία αισθητική. Ιδιαίτερα τα κρεβάτια ήταν πολύ άνετα

Το πρωινό δεν είχε μεγάλη ποικιλία, αλλά μας άρεσε που έφτιαχνες τις δικές σου ομελέτες

L’hôtel est très proche de magnificent mile et à 2km du lac. Très facile d’accès Le petit déjeuner compris est copieux. Possibilité d’avoir différents types d’omelette tous les jours.

Nous avions pris une chambre pour 4. Pour le deuxième lit, il s’agit d’un canapé convertible. Le matelas était fin même pour nos deux filles, donc ne conviendra pas à un adulte. Par contre le lit adulte était super confortable

Our room : water stain on ceiling, no phone, toilet paper holder hanging off wall, 3x3’ shower with too short shower curtain, very small bath sink, no nightstand or lamp on right side of bed. They gave 20% off room., but. didn’t compensate for issues.