Had to move rooms after issues with temperature. We arrived into room with oil filled heater and it was freezing. The reception advised they could adjust room temperature from reception. We left for dinner returned and still cold. Another heater had been added but aircon didn’t seem to be working. After going back and forth we were moved to a different room. Which to be honest heating still temperamental. This really put a downer on our experience. We were in Cardiff celebrating a 60th birthday and annoyed we had to waste time resolving this. When it was clear staff knew there was a heating problem before we arrived.

Our safe wasn’t working properly so we did report

Our safe wasn’t working properly so we did report

Great time. Joana was a great “master key” to solve my problems with the card.

Great time. Joana was a great “master key” to solve my problems with the card.

This is a good hotel and reasonably priced to stay in Cardiff. I would recommend. Parking is too expensive which is the only negative. Restaurant and bar are decent and the room is a decent size with a good bathroom.

This is a good hotel and reasonably priced to stay in Cardiff. I would recommend. Parking is too expensive which is the only negative. Restaurant and bar are decent and the room is a decent size with a good bathroom.

All good clean hotel staff friendly

Great stay, helpful & friendly staff :-)

All good clean hotel staff friendly

Overall a really comfortable stay. Room and bathroom were really lovely although a grab rail to get in and out of the shower would be useful. Staff are great!! My only issue (and this is not the hotel's fault) is that my room faced out onto Queen St. And this meant that the noise from the bars on Churchill Way was noticeable. The hotel has tried to address this with additional soundproofing on windows but I think it would be an impossible task to block it out. So if you can bag a room facing the other way, you'd be fine (I had this in my previous stay and it was fine!). Or if you're using this as a place to stay while out in these (or other!) bars, you'd also be fine. Other than that it's a great place!!

Overall a really comfortable stay. Room and bathroom were really lovely although a grab rail to get in and out of the shower would be useful. Staff are great!! My only issue (and this is not the hotel's fault) is that my room faced out onto Queen St. And this meant that the noise from the bars on Churchill Way was noticeable. The hotel has tried to address this with additional soundproofing on windows but I think it would be an impossible task to block it out. So if you can bag a room facing the other way, you'd be fine (I had this in my previous stay and it was fine!). Or if you're using this as a place to stay while out in these (or other!) bars, you'd also be fine. Other than that it's a great place!!

Nice older but still very nice hotel. Very comfortable in all respects. Right bang central to explore Cardiff.

Nice older but still very nice hotel. Very comfortable in all respects. Right bang central to explore Cardiff.

Lovely staff. Great location and car park helped with visiting Jniversity.

Lovely staff. Great location and car park helped with visiting Jniversity.

I tried booking a parking space but the receptionist never did it for me for some reason. I checked if there was a blue badge bay available which there wasn't. I reluctantly tried leaving because I pre-booked parking somewhere else but couldn't becus the barrier wouldn't open. So I paid £50 in parking in total for 24 hours. It should be made clear that if you enter you HAVE TO pay to leave. Also constant humming noise all night from the fans or something outside.

I tried booking a parking space but the receptionist never did it for me for some reason. I checked if there was a blue badge bay available which there wasn't. I reluctantly tried leaving because I pre-booked parking somewhere else but couldn't becus the barrier wouldn't open. So I paid £50 in parking in total for 24 hours. It should be made clear that if you enter you HAVE TO pay to leave. Also constant humming noise all night from the fans or something outside.

Nice stay, and great location for the center, but found it a bit pricey for what was included. Breakfast could have been better.

Nice stay, and great location for the center, but found it a bit pricey for what was included. Breakfast could have been better.

I stayed 3 nights while working in Cardiff. The first room was noisy so I’m the staff moved me to a quieter room who problems and they were very understanding. Sadly the person who n the room next to be played extremely loud noise all night. I knocked on the persons door to ask them to turn it down and was ignored so I spoke with reception who were very polite. In the morning I spoke to the lady on reception and the duty manager as the noise had continued all night. They were very apologetic and arranged for the person to be moved. I understand he was also very rude to reception staff. He eventually left his room and we all had a peaceful night. I cannot praise the staff enough for dealing with a difficult situation and resolving it in a way that worked for everyone. This is a lovely clean hotel with gorgeous staff so stay there!!

I stayed 3 nights while working in Cardiff. The first room was noisy so I’m the staff moved me to a quieter room who problems and they were very understanding. Sadly the person who n the room next to be played extremely loud noise all night. I knocked on the persons door to ask them to turn it down and was ignored so I spoke with reception who were very polite. In the morning I spoke to the lady on reception and the duty manager as the noise had continued all night. They were very apologetic and arranged for the person to be moved. I understand he was also very rude to reception staff. He eventually left his room and we all had a peaceful night. I cannot praise the staff enough for dealing with a difficult situation and resolving it in a way that worked for everyone. This is a lovely clean hotel with gorgeous staff so stay there!!

Excellent service from the team, polite and friendly. Would stay again.

Excellent service from the team, polite and friendly. Would stay again.

Clean and professional hotel for the one night stay we needed. Very close to where we needed to be and an easy walk to the train station. Staff were friendly and welcoming.

Stayed before, very convenient for business trips and access to the city centre. Would recommend this hotel.

Clean and professional hotel for the one night stay we needed. Very close to where we needed to be and an easy walk to the train station. Staff were friendly and welcoming.

We had to ask the reception to deal with very loud music that someone was playing in their room late at night, which meant it was head to get to sleep. Then there was an early morning fire alarm, which meant an earlier than planned wake up call on a Sunday. The room was fine although dusty, there was no bottled water, and the pillows were very hard. Bed comfy though and staff friendly. They dealt well with the fire alarm.

We had to ask the reception to deal with very loud music that someone was playing in their room late at night, which meant it was head to get to sleep. Then there was an early morning fire alarm, which meant an earlier than planned wake up call on a Sunday. The room was fine although dusty, there was no bottled water, and the pillows were very hard. Bed comfy though and staff friendly. They dealt well with the fire alarm.

Efficient and friendly check in / out

Ideal venue for visiting theatre, good choice of restaurants and bars nearby and pleasant accomodating staff

Really enjoyable. Lovely breakfast. Great location.