Amazing experience

Amazing experience

Food is not good and they charge hefty service charge if you bring outside food.

Food is not good and they charge hefty service charge if you bring outside food.

The hotel was bang opposite a Dusshera pandal. Loud music was blaring practically through the night. In addition, the walls are porous. We were in room 504 and the loud talking from 503 was audible. It caused discomfort. We stayed for 4 days. The rooms are only cleaned if there is a specific request. Not otherwise. They don't give tea powder, water and other small emergency supplies if you don't call and request for the same. That is disappointing. The customer service is lax and even small requests like a little salt or Aro water was not delivered despite repeated requests. We had taken multiple rooms and have cleared all rooms except one. We got delayed in the temple by a few hours and requested for a few hours delay in checking out. The front desk was extremely uncooperative and charged us full tariff for a few hours delay. I have stayed in 21 countries, and this was the first time I paid such high tariff. The management is extremely customer insensitive. The management and staff have to understand that they are working in a service industry

The hotel was bang opposite a Dusshera pandal. Loud music was blaring practically through the night. In addition, the walls are porous. We were in room 504 and the loud talking from 503 was audible. It caused discomfort. We stayed for 4 days. The rooms are only cleaned if there is a specific request. Not otherwise. They don't give tea powder, water and other small emergency supplies if you don't call and request for the same. That is disappointing. The customer service is lax and even small requests like a little salt or Aro water was not delivered despite repeated requests. We had taken multiple rooms and have cleared all rooms except one. We got delayed in the temple by a few hours and requested for a few hours delay in checking out. The front desk was extremely uncooperative and charged us full tariff for a few hours delay. I have stayed in 21 countries, and this was the first time I paid such high tariff. The management is extremely customer insensitive. The management and staff have to understand that they are working in a service industry