The hotel welcome was a lovely touch with complimentary access to some of the amenities which was nice. The sea front location and hotel grounds were amazing with enough pools and sun loungers which was good and avoided the rush of people running to reserve them like to see in other hotels, plenty activities to do around the hotel. All in all, had a really good holiday, the only point which need improving is on the food, although good a varied with plenty options, it was not always seasoned and got repetitive.

Lovely hotel with a variety of activities taking place during both the day and evening. Food of a reasonable standard, it was definitely worth paying extra to go privilege for access to the additional restaurants and bar

Lovely hotel with a variety of activities taking place during both the day and evening. Food of a reasonable standard, it was definitely worth paying extra to go privilege for access to the additional restaurants and bar

Nice guest relations staff putting customer satisfaction first. They offered me additional services (not in my initial reservation).

Nice guest relations staff putting customer satisfaction first. They offered me additional services (not in my initial reservation).

Excellent hotel and facilities. Highly recommended

Excellent hotel and facilities. Highly recommended

The grounds were beautiful however needed a lot of repairs as it looked quite dated. Our rooms were 'cleaned' on a daily basis but there was always still dirt on the floor that hadn't been swept. Beds and pillows were uncomfortable and the kids pool was so cold that you didn't want to get into it. The buffet food was good and a large variety but the staff were rude and it is almost impossible to get anyone to take your drinks order! There was a larger pool which was heated however all the main pools are salt water so not great for the kids! Very family orientated which suited us however all the information is on the app which is hard to navigate so maybe entertainment could be featured more clearly around the hotel.

The grounds were beautiful however needed a lot of repairs as it looked quite dated. Our rooms were 'cleaned' on a daily basis but there was always still dirt on the floor that hadn't been swept. Beds and pillows were uncomfortable and the kids pool was so cold that you didn't want to get into it. The buffet food was good and a large variety but the staff were rude and it is almost impossible to get anyone to take your drinks order! There was a larger pool which was heated however all the main pools are salt water so not great for the kids! Very family orientated which suited us however all the information is on the app which is hard to navigate so maybe entertainment could be featured more clearly around the hotel.

Very comfortable stay. Very busy hotel and considering outside children holidays, very difficult to get a Sunbed past 9am as all reserved.

Very comfortable stay. Very busy hotel and considering outside children holidays, very difficult to get a Sunbed past 9am as all reserved.

Everything was lovely & amazing except for the piano bar the service was very slow, waited ages for a drink

Everything was lovely & amazing except for the piano bar the service was very slow, waited ages for a drink

Big hotel with very accommodating staff and very family friendly

Big hotel with very accommodating staff and very family friendly

Very relaxing with lots to do!

Place is good but food in the restaurants is not 5*

Very relaxing with lots to do!

Place is good but food in the restaurants is not 5*

nice views

nice views

Loved the hotel , apart from a queue to check in everything was wonderful. Good white sandy beach 10 minutes walk away . Only 5 euros in a taxi to Playa Blanca shops, nightlife and another sandy beach .

Not much outside hotel grounds

Loved the hotel , apart from a queue to check in everything was wonderful. Good white sandy beach 10 minutes walk away . Only 5 euros in a taxi to Playa Blanca shops, nightlife and another sandy beach .

Not much outside hotel grounds

Insects crawling all over bathroom, ants around fridge and bed.

Insects crawling all over bathroom, ants around fridge and bed.

Not a good start - hotel did not have reservation (made via hotels.com app an hour earlier - asked me to wait in the lobby till the reservation came thru (yes - because that's the way computers work!). After 20 mins or so they admitted they had the confirmation but not the booking and would have to enter that "manually" - which then took them about another 20 mins - literally 10 times longer than it took me to make the reservation myself. Room was nice and comfortable - decent aircon - wifi was OK - room safe not working. Breakfast buffet was excellent - with the exception of the orange juice (In Spain?) Pools were nice and relaxing Didn't use restaurants - they seem to go out of their way to make it difficult unless you are on one of their meal plans - and none looked especially interesting - but plenty of good choices outside. Will quite happily stay there again - though stay was a little bit overpriced.

Not a good start - hotel did not have reservation (made via hotels.com app an hour earlier - asked me to wait in the lobby till the reservation came thru (yes - because that's the way computers work!). After 20 mins or so they admitted they had the confirmation but not the booking and would have to enter that "manually" - which then took them about another 20 mins - literally 10 times longer than it took me to make the reservation myself. Room was nice and comfortable - decent aircon - wifi was OK - room safe not working. Breakfast buffet was excellent - with the exception of the orange juice (In Spain?) Pools were nice and relaxing Didn't use restaurants - they seem to go out of their way to make it difficult unless you are on one of their meal plans - and none looked especially interesting - but plenty of good choices outside. Will quite happily stay there again - though stay was a little bit overpriced.

A nice hotel. The room was bright, clean, a good size and had it's own balcony. Bottled water was supplied daily. Buffet breakfast was good in variety. All hotel areas were clean. Staff was friendly. Would recommend.

A nice hotel. The room was bright, clean, a good size and had it's own balcony. Bottled water was supplied daily. Buffet breakfast was good in variety. All hotel areas were clean. Staff was friendly. Would recommend.

A huge hotel. Amazing food. Definitely worth visiting the a la carte restaurants. Branded spirits as standard. Beautiful area nice walks along the promenade. Service in some areas is slow. Parts of the hotel are very dated and need repairs.