Upon entering, there were roaches crawling on the wall. That staff was friendly, but I was extremely uncomfortable, thereafter.

We left the hotel as soon as we checked in, bedbugs and foul smell. Very dirty.

We left the hotel as soon as we checked in, bedbugs and foul smell. Very dirty.

Nothing really

Nothing really

The liquor is trash the food is not too good it’s always cold the ice cream it’s always melted you wait 30 minutes to get a cup of water at the dining AC it’s not that good at the rooms and every time you want to do a reservation for a restaurant for some reason it’s always full even tho there’s not a lot of ppl at the resort

Rooms can be better. Please fix those outlets & the beds were pretty small.

Rooms can be better. Please fix those outlets & the beds were pretty small.

The liquor is trash the food is not too good it’s always cold the ice cream it’s always melted you wait 30 minutes to get a cup of water at the dining AC it’s not that good at the rooms and every time you want to do a reservation for a restaurant for some reason it’s always full even tho there’s not a lot of ppl at the resort

Not what it looks like

Found a roach

Found a roach

Not what it looks like

I stayed few times, you should consider a rewards program for your clients or discount for the one that stay at the hotel more than 1 or 2 times in a year

I stayed few times, you should consider a rewards program for your clients or discount for the one that stay at the hotel more than 1 or 2 times in a year

Great

Great

The employees are very friendly. The only problem is the parking. We manage to find a parking and everything was all right

The employees are very friendly. The only problem is the parking. We manage to find a parking and everything was all right

The faucet on the bathroom was broken. It’s the first time that there’s something broken at the hotel.

The faucet on the bathroom was broken. It’s the first time that there’s something broken at the hotel.

The hotel is clean, apparently centrally located, the personnel is friendly. There is a nice, clean sitting area in the lobby and upstairs and I liked the decor and paintings everywhere on the walls. It is very close to San Juan airport because coming from the airport I only paid Uber $13 and returning to the airport the next morning my Uber was only $9. I had a 24hr layover in San Juan but I loved the city and think I will be visiting some time soon and definitely this hotel will be on my list. When I ordered food, delivery took less than 5mn, i was surprised and it means the hotel is centrally located and everything is close by. Check-in and check-out was a breeze, AC was ice cold and I even had to turn it off. I don't think I got the room that I booked but I got to the hotel tired late at night and didn't feel like going back down to the reception desk to talk about it. But overall it was a good experience and next time I will be visiting San Juan, I will make sure they give me the room I booked.

The hotel is clean, apparently centrally located, the personnel is friendly. There is a nice, clean sitting area in the lobby and upstairs and I liked the decor and paintings everywhere on the walls. It is very close to San Juan airport because coming from the airport I only paid Uber $13 and returning to the airport the next morning my Uber was only $9. I had a 24hr layover in San Juan but I loved the city and think I will be visiting some time soon and definitely this hotel will be on my list. When I ordered food, delivery took less than 5mn, i was surprised and it means the hotel is centrally located and everything is close by. Check-in and check-out was a breeze, AC was ice cold and I even had to turn it off. I don't think I got the room that I booked but I got to the hotel tired late at night and didn't feel like going back down to the reception desk to talk about it. But overall it was a good experience and next time I will be visiting San Juan, I will make sure they give me the room I booked.

The staff at the hotel were excellent. All shifts very friendly, welcoming, helpful I will definitely recommend this hotel to others.

The staff at the hotel were excellent. All shifts very friendly, welcoming, helpful I will definitely recommend this hotel to others.

Very relaxing

Good

Good

Very relaxing

The hotel was located in a central point of Puerto Rico. simple but comfortable and good hotel

The hotel was located in a central point of Puerto Rico. simple but comfortable and good hotel

Good customer service