I did not receive my check in code or room number until almost 5:00. I contacted the hotel 4 times starting at 10:00 am. By 5:00 we were cold and just wanted to get into our room and warm up with a cup of hot coffee. However there was no coffee maker. The room was nice and the beds were comfortable.

I did not receive my check in code or room number until almost 5:00. I contacted the hotel 4 times starting at 10:00 am. By 5:00 we were cold and just wanted to get into our room and warm up with a cup of hot coffee. However there was no coffee maker. The room was nice and the beds were comfortable.

The bathroom in Room 7 was malfunctioning it made alot of noise but over all it was a very good stay.

I was charged twice for the same stay. Waiting for this to get resolved.

I was charged twice for the same stay. Waiting for this to get resolved.

Dirty, Outdated, Pool was dirty, No Air Conditioning, Shower had a large crack in the floor hard telling where that water was going. I do not recommend this property unless you have no other choice.

Dirty, Outdated, Pool was dirty, No Air Conditioning, Shower had a large crack in the floor hard telling where that water was going. I do not recommend this property unless you have no other choice.

The many blinds were broke on the West wall they fell off in the middle of the night scare the s*** out of us. Couldn't get a hold of anybody at checking they would not answer the phone. People thought we were the office coming up and knocking on the door because there was vacancies. Coffee Maker does not work. The size of my fist in the screen. Because of the location you couldn't open the windows there were so many people no privacy that unit should not be rented out. Overall the whole place should be shut down and refurbished it is really disgusting and it's a sad thing that you're doing to big bear had I seen it looks so run down I looking for a refund