The hotel itself is lovely with great facilities. The outdoor pool is wonderful. The staff are friendly and helpful. Unfortunately the room we stayed in was shabby. On check out we spoke to the manager about the damaged wallpaper, the crack in the sink, cracks in the bathroom tiles and the low water pressure. He told us that the room was on the list for refurbishment but they still charged £220 (or near enough) for the room which I think is unacceptable especially as their website says ‘high quality’. We had already paid on arrival so the manager said he couldn’t refund us anything. Quite disappointed as the hotel is in a great location with lovely facilities.

The hotel itself is lovely with great facilities. The outdoor pool is wonderful. The staff are friendly and helpful. Unfortunately the room we stayed in was shabby. On check out we spoke to the manager about the damaged wallpaper, the crack in the sink, cracks in the bathroom tiles and the low water pressure. He told us that the room was on the list for refurbishment but they still charged £220 (or near enough) for the room which I think is unacceptable especially as their website says ‘high quality’. We had already paid on arrival so the manager said he couldn’t refund us anything. Quite disappointed as the hotel is in a great location with lovely facilities.

Our stay was ok but for a four star hotel and for the price we paid we found the room small and it was quite run down. The food and drinks outside were lovely, it made a really enjoyable afternoon. The service was quite slow but that wasn’t a big deal.

Our stay was ok but for a four star hotel and for the price we paid we found the room small and it was quite run down. The food and drinks outside were lovely, it made a really enjoyable afternoon. The service was quite slow but that wasn’t a big deal.

Needed a chilled weekend and we couldn't have picked a better hotel for this. Beautiful break.

Needed a chilled weekend and we couldn't have picked a better hotel for this. Beautiful break.

Decent hotel but overpriced compared to other options we have stayed at in brockenhurst. Expedia rate is high and didn’t include breakfast. We were made to feel grateful for being fed 3 times despite the high price! Not friendly and welcoming and room small and dated but great location. Better value for money options exist.

Decent hotel but overpriced compared to other options we have stayed at in brockenhurst. Expedia rate is high and didn’t include breakfast. We were made to feel grateful for being fed 3 times despite the high price! Not friendly and welcoming and room small and dated but great location. Better value for money options exist.

Great stay. Really friendly staff proving excellent service. Pool and outside facilities very family friendly and the hotel is in a wonderful setting. Fantastic breakfast as well. Second visit and we will return.

Great stay. Really friendly staff proving excellent service. Pool and outside facilities very family friendly and the hotel is in a wonderful setting. Fantastic breakfast as well. Second visit and we will return.

Beautiful setting on edge of New Forest and still handy for a 15 min walk to local shops. A few minutes stroll and you are on to the forest routes and with the wild ponies. Used gym and jacuzzi and indoor pool. Lovely lounge areas and fireplace to sit and read the paper and enjoy a morning coffee. Fantastic to have a few car chargers for electric cars on site so quickly recharged. Annoyingly the “eco-friendly” setting of gym machines mean they turn off and lose your data the moment you stop jogging/ pedalling-need to change that as should allow a 1 minute pause while take a drink. Spa towels were thin NHS-style towels - expected something soft and fluffier! TV did not work at all in our room which was a shame. Comfortable stay for a weekend. Easter picture trail for children in hotel.

Beautiful setting on edge of New Forest and still handy for a 15 min walk to local shops. A few minutes stroll and you are on to the forest routes and with the wild ponies. Used gym and jacuzzi and indoor pool. Lovely lounge areas and fireplace to sit and read the paper and enjoy a morning coffee. Fantastic to have a few car chargers for electric cars on site so quickly recharged. Annoyingly the “eco-friendly” setting of gym machines mean they turn off and lose your data the moment you stop jogging/ pedalling-need to change that as should allow a 1 minute pause while take a drink. Spa towels were thin NHS-style towels - expected something soft and fluffier! TV did not work at all in our room which was a shame. Comfortable stay for a weekend. Easter picture trail for children in hotel.

Friendly staff but very tired room- towels dreadfully thin, bobbly and needing to be replaced, big chip in bath, headboards all worn. Old fashioned facilities- indoor pool not suitable for a proper swim due to depth and shape - more suitable for young children.

Friendly staff but very tired room- towels dreadfully thin, bobbly and needing to be replaced, big chip in bath, headboards all worn. Old fashioned facilities- indoor pool not suitable for a proper swim due to depth and shape - more suitable for young children.

Nice surroundings

Nice surroundings

Amazing experience for a short stay at the hotel-everything was impeccable-breakfast,dinner,spa facilities,attention from staff

Amazing experience for a short stay at the hotel-everything was impeccable-breakfast,dinner,spa facilities,attention from staff

Gorgeous hotel in a beautiful location, short walk in to the village. Hotel staff were excellent, very friendly and accommodating. Breakfast was very good quality, and a great choice. Evening meal absolutely delicious. Spa (aromatherapy massage) was fantastic. Pool area was a little tired - pool was a little colder than ideal, and the button to activate the jacuzzi didn’t seem to work. Also would recommend better pillows as the ones provided were a bit unyielding. But all in all, good value for money and a lovely experience, would definitely visit again.

Gorgeous hotel in a beautiful location, short walk in to the village. Hotel staff were excellent, very friendly and accommodating. Breakfast was very good quality, and a great choice. Evening meal absolutely delicious. Spa (aromatherapy massage) was fantastic. Pool area was a little tired - pool was a little colder than ideal, and the button to activate the jacuzzi didn’t seem to work. Also would recommend better pillows as the ones provided were a bit unyielding. But all in all, good value for money and a lovely experience, would definitely visit again.

Had a few days with my son at the Balmer Lawn and had a great time. Kid friendly but also respectful to other guests. Outdoor facilities were great and the staff couldn’t do enough to make us welcome and catered for.

Had a few days with my son at the Balmer Lawn and had a great time. Kid friendly but also respectful to other guests. Outdoor facilities were great and the staff couldn’t do enough to make us welcome and catered for.

Pleasant with good service. Unfortunately the room was extremely hot and only a small oscillation fan was provided. Very disappointed that there was only 1 vegan option on the menu for the Berisford restaurant which meant we had to travel further afield to eat.

Pleasant with good service. Unfortunately the room was extremely hot and only a small oscillation fan was provided. Very disappointed that there was only 1 vegan option on the menu for the Berisford restaurant which meant we had to travel further afield to eat.

Very nice stay for a birthday getaway, lovely weather so the outside pool was a must, so nice and relaxing! Room was great, needs a little updating but would definitely stay here again!

Very nice stay for a birthday getaway, lovely weather so the outside pool was a must, so nice and relaxing! Room was great, needs a little updating but would definitely stay here again!

We only stayed for one night to attend a wedding but it was really wonderful. The reception staff were so friendly and welcoming and also very helpful. Our room was very comfortable, quite warm but electric fans are available . Our ensuite bathroom bigger then our one at home. We managed to fit in afternoon tea as well which was delicious It was a treat to stay at Balmer Lawn and the location is beautiful

Staff at check in friendly. But not asked or informed about breakfast. Cons - Room lacking dressing mirror, drawers for clothes hanging for outdoor coats and very limited wardrobe space. Attending for a wedding so felt this is a must for me and let’s the room down. Cold water tap let’s hardly any water out. Double bed is firm and not big enough for my six foot tall husband. Room is dated and clearly had animals in it - bathroom not very clean as dusty ledges / sides. Buffet breakfast- eggs were rubbery and inedible, bacon dried out so inedible, black pudding and hash browns cold. Fab big mushrooms tho luke-warm as were the tomatoes. Sausages ok. Some basic choice for continental offer. Ability to slice and cook your own toast. Masks / gloves not required. Pros - coffee tea making in room and opening windows as room is nice and warm. You can borrow wellies and the lounge and dining areas are comfortable and relaxed. Dog friendly site - tho listening to a barking dog early morning is not my favourite way to wake.

Great first impression, great lasting impression. Genuinely made to feel very welcome.

1st room view dire. Some staff lacked training: anticipating needs; initiative. Others very good. We had to cajole afternoon tea as we had just missed time slot. Very good family hotel. Breakfast average. As a non pork eater I objected to paying extra for salmon. Lunch outside very good.

1st room view dire. Some staff lacked training: anticipating needs; initiative. Others very good. We had to cajole afternoon tea as we had just missed time slot. Very good family hotel. Breakfast average. As a non pork eater I objected to paying extra for salmon. Lunch outside very good.

It is a very nice hotel but the pools are badly designed, the indoor one is an odd shape, and the outdoor one has shallow steps which cut the useable length down to about 6m, so it is not somewhere you can swim proper lengths, however they make it look on the website. it's really just for small kids to splash about, and very nice from that point of view.