Location

Location

We are tourists travelling in Prague for the first time for 5 days. MY HUSBAND AND DAUGHTER AND I CHECKED IN AT THE CLOISTER INN AT KONVIKTSKA 296/14, PRAGUE ON JULY 1, 2024. WHEN I TOOK A SHOWER AT 11 PM. I FOUND SOME BAD SMELL AND STAINS ON THE SHOWER HEAD, THERE WERE SOME HUMAN FAECES STICKED TO THE SHOWERHEAD！ Because I felt very disgusting and bare at that time, I did not take pictures of the evidence immediately. I hurriedly cleaned the shower head and flush clean body. Then we informed the hotel that they changed rooms for us. The next day, my husband and I decided to check out because we had no confidence in the hygiene of the hotel. We asked the hotel to check out and refund the room fee for the remaining 3 nights, but the hotel refused. We are very angry about this, because we paid money but didn't get reasonable service. Could you please imagine how you will feel when you take a bath with water stained with faeces? I have reported to Hotel.com customer service hotline, they can’t help because of the refund policy. This was a very bad experience for us in Prague!

We are tourists travelling in Prague for the first time for 5 days. MY HUSBAND AND DAUGHTER AND I CHECKED IN AT THE CLOISTER INN AT KONVIKTSKA 296/14, PRAGUE ON JULY 1, 2024. WHEN I TOOK A SHOWER AT 11 PM. I FOUND SOME BAD SMELL AND STAINS ON THE SHOWER HEAD, THERE WERE SOME HUMAN FAECES STICKED TO THE SHOWERHEAD！ Because I felt very disgusting and bare at that time, I did not take pictures of the evidence immediately. I hurriedly cleaned the shower head and flush clean body. Then we informed the hotel that they changed rooms for us. The next day, my husband and I decided to check out because we had no confidence in the hygiene of the hotel. We asked the hotel to check out and refund the room fee for the remaining 3 nights, but the hotel refused. We are very angry about this, because we paid money but didn't get reasonable service. Could you please imagine how you will feel when you take a bath with water stained with faeces? I have reported to Hotel.com customer service hotline, they can’t help because of the refund policy. This was a very bad experience for us in Prague!

Very nice hotel with a great breakfast buffet. Walking distance to everything in old Prague but on a quiet street out of the crowds.

Very nice hotel with a great breakfast buffet. Walking distance to everything in old Prague but on a quiet street out of the crowds.

Seemed to be near everything, checked in late….called before to ensure there was parking…all good. Parking for 8(9?) cars. Room was just what I needed for one night. Nothing elegant, sturdy, shower was excellent, bed….not plush, but definitely sleepable. Biggest plus to me we were damn near in old town, bars and restaurants all around. Walked to the famous bridge before checking out and saw the sights.

Seemed to be near everything, checked in late….called before to ensure there was parking…all good. Parking for 8(9?) cars. Room was just what I needed for one night. Nothing elegant, sturdy, shower was excellent, bed….not plush, but definitely sleepable. Biggest plus to me we were damn near in old town, bars and restaurants all around. Walked to the famous bridge before checking out and saw the sights.

My stay at the Cloister Inn did the job, and they stored my luggage for me after I checked out, which I greatly appreciated. I found stray hairs in the shower and on the bed, and the room was just okay. The TV was so tiny, I didn’t even bother to use it. The location was fantastic, so it was an overall good experience.

My stay at the Cloister Inn did the job, and they stored my luggage for me after I checked out, which I greatly appreciated. I found stray hairs in the shower and on the bed, and the room was just okay. The TV was so tiny, I didn’t even bother to use it. The location was fantastic, so it was an overall good experience.

Great location

Great location

The hotel is in a great location on a quiet street in the old town. For us the 24 hr reception was a necessity as I was travelling with my daughter and the flight arrived late. It felt like a safe neighbourhood. The air conditioning was wonderful as it was 32 degrees outside and the mini fridge a lovely addition to keep water cold. I would stay there again.

The hotel is in a great location on a quiet street in the old town. For us the 24 hr reception was a necessity as I was travelling with my daughter and the flight arrived late. It felt like a safe neighbourhood. The air conditioning was wonderful as it was 32 degrees outside and the mini fridge a lovely addition to keep water cold. I would stay there again.

Conveniently located

Location was very good and the reason we chose this. Room was a good size, clean, beds comfortable, good shower. The "air conditioning" was a loud fan high on the wall that did basically nothing but make noise. They should not advertise it as "air conditioning" imo. But watch for what they say vs what they do. I paid extra for a reservation that was "80% refundable" but when I tried to cancel it an hour later, none of it was refundable. We paid an exorbitant amount of money to have 7 items laundered because we needed them the next day. There were supposed to be done that evening. But then it was 9am the next day. When I went to pick it up at 10, they claimed they never said that and it would be at noon.

Conveniently located

Location was very good and the reason we chose this. Room was a good size, clean, beds comfortable, good shower. The "air conditioning" was a loud fan high on the wall that did basically nothing but make noise. They should not advertise it as "air conditioning" imo. But watch for what they say vs what they do. I paid extra for a reservation that was "80% refundable" but when I tried to cancel it an hour later, none of it was refundable. We paid an exorbitant amount of money to have 7 items laundered because we needed them the next day. There were supposed to be done that evening. But then it was 9am the next day. When I went to pick it up at 10, they claimed they never said that and it would be at noon.

Very clean hotel, basic but functionable. All i can say the check in staff were uninterested, i aske for a quite late check out was told half the room fee at first which i was happy with and said i would book and pay for later. then saw another member of staff and was told had to pay the full fee, this is just wrong, and looks like they just want to fleece guests, not aceptable at all..

Very clean hotel, basic but functionable. All i can say the check in staff were uninterested, i aske for a quite late check out was told half the room fee at first which i was happy with and said i would book and pay for later. then saw another member of staff and was told had to pay the full fee, this is just wrong, and looks like they just want to fleece guests, not aceptable at all..

Sometimes you can hear people walking in the other rooms, but other than that pretty good

Sometimes you can hear people walking in the other rooms, but other than that pretty good

From checking in onwards it was a superb experience. The staff were friendly and helpful. The rooms, OMG! The rooms were superb! We had 5 triple rooms and they were huge!

From checking in onwards it was a superb experience. The staff were friendly and helpful. The rooms, OMG! The rooms were superb! We had 5 triple rooms and they were huge!

The location is ideal to reach all touristic objectives in just 5 min. Place was clean and staff very friendly. The only thing i would change was the matress. Was the hardest i ve ever seen in my life .

The location is ideal to reach all touristic objectives in just 5 min. Place was clean and staff very friendly. The only thing i would change was the matress. Was the hardest i ve ever seen in my life .

The Cloister Inn is not in the middle of the action so it is very quiet. It is a walkable distance to Old Town and close to the Tram stop. We stayed a week and found every staff member friendly and willing to help; especially the girl on the day shift of the front desk. Communication was not a problem because the staff spoke English with us.

The Cloister Inn is not in the middle of the action so it is very quiet. It is a walkable distance to Old Town and close to the Tram stop. We stayed a week and found every staff member friendly and willing to help; especially the girl on the day shift of the front desk. Communication was not a problem because the staff spoke English with us.

Repeat customer

We had a very nice stay here. The breakfast was delicious.

We had a very nice stay here. The breakfast was delicious.

Room was huge - no extra pillows or blankets available which is odd but otherwise great location and clean building. Felt very safe and walkable to everything.