Great spot. They upgraded us at first but went back to our original room which ended up being fantastic. They were very accommodating. Right in the heart of everything.

Location fantastic Rooms nice but interconnecting doors so you hear everything from the next room. Breakfast was ok but nothing hot

Location fantastic Rooms nice but interconnecting doors so you hear everything from the next room. Breakfast was ok but nothing hot

Great !!

Great !!

Enjoyed staying in an historical facility! Front desk staff were amazing! Restaurant food and staff excellent! Very comfortable!

Enjoyed staying in an historical facility! Front desk staff were amazing! Restaurant food and staff excellent! Very comfortable!

Exceeded our expectations. Property is beautifully restored. Room was huge and beautifully decorated. Breakfast was excellent and the Deer restaurant was the best we ate at in Prague. Property is centrally located a block from astronomical clock

Exceeded our expectations. Property is beautifully restored. Room was huge and beautifully decorated. Breakfast was excellent and the Deer restaurant was the best we ate at in Prague. Property is centrally located a block from astronomical clock

Everything was amazing here. The only thing I would suggest is that a handrail or something to identify steps everywhere. My dad was walking to my room and there was a single random step he didn't see and fell and really hurt his ankle because he couldn't see the step. Even in the daylight. Everything else was awesome. Thank you.

Everything was amazing here. The only thing I would suggest is that a handrail or something to identify steps everywhere. My dad was walking to my room and there was a single random step he didn't see and fell and really hurt his ankle because he couldn't see the step. Even in the daylight. Everything else was awesome. Thank you.

Great location

We loved the location and the hotel itself was amazing ! The room was very hot always at 24 degrees - we asked for the air con to be checked but nothing happened to fix it . The mattress is very firm but we asked for a mattress topper and it was much more comfortable Fabulous hotel

We loved the location and the hotel itself was amazing ! The room was very hot always at 24 degrees - we asked for the air con to be checked but nothing happened to fix it . The mattress is very firm but we asked for a mattress topper and it was much more comfortable Fabulous hotel

Nice: clean, quiet, safe, incredible restaurant. I highly suggest staying in suite #202: it has its own private spiraling staircase, that leads directly to the suite, from the restaurant.

I explained earlier.

Here's an improved version of your feedback: My stay at this so-called 5-star hotel was nothing short of disappointing, starting with the most unprofessional and coldest welcome I've ever experienced. The receptionist barely uttered two words: "passport" and "credit card." There was no greeting, no smile—nothing that remotely resembled hospitality. I had to figure out on my own how the Wi-Fi and breakfast worked. The rudeness of the reception staff was consistent throughout my stay, indicating a clear lack of training in basic manners and guest service. The hotel's design and amenities are far from what you'd expect from a luxury establishment. At breakfast, the cups and glasses are so small it feels like a deliberate attempt to limit coffee and juice consumption. In the room, they provide just one small bottle each of shower gel and shampoo, with no conditioner or any other toiletries. Two particularly astonishing experiences: Despite booking a room with a double bed, I was provided with a duvet meant for a single bed. When I called reception to request a proper duvet, they informed me they didn't have any available (!!). At the hotel's restaurant, the tip is automatically included in the bill—a practice I find quite presumptuous. I had planned to use this hotel as a base for my work in the coming months, but after this experience, neither I nor my employees will be staying here again.

Here's an improved version of your feedback: My stay at this so-called 5-star hotel was nothing short of disappointing, starting with the most unprofessional and coldest welcome I've ever experienced. The receptionist barely uttered two words: "passport" and "credit card." There was no greeting, no smile—nothing that remotely resembled hospitality. I had to figure out on my own how the Wi-Fi and breakfast worked. The rudeness of the reception staff was consistent throughout my stay, indicating a clear lack of training in basic manners and guest service. The hotel's design and amenities are far from what you'd expect from a luxury establishment. At breakfast, the cups and glasses are so small it feels like a deliberate attempt to limit coffee and juice consumption. In the room, they provide just one small bottle each of shower gel and shampoo, with no conditioner or any other toiletries. Two particularly astonishing experiences: Despite booking a room with a double bed, I was provided with a duvet meant for a single bed. When I called reception to request a proper duvet, they informed me they didn't have any available (!!). At the hotel's restaurant, the tip is automatically included in the bill—a practice I find quite presumptuous. I had planned to use this hotel as a base for my work in the coming months, but after this experience, neither I nor my employees will be staying here again.

Loved everything on our stay here! Our room was beautiful. The staff excellent! Zdenick (sp?) you are amazing!

Loved everything on our stay here! Our room was beautiful. The staff excellent! Zdenick (sp?) you are amazing!

We had a situation that resulted in a poor experience. The first morning I noticed a bug crawling in our bed. That evening, we noticed a handful of additional bugs in our bed. The overnight staff was accommodating but changed to an “upgraded room” that was old and not for tall people like ourselves. The manager was less than apologetic when I spoke to her and told Expedia there was only one bug and shrugged off the experience. Staying as a VIP here, the management did nothing to accommodate the experience and failed to respond to my email concerns.

We had a situation that resulted in a poor experience. The first morning I noticed a bug crawling in our bed. That evening, we noticed a handful of additional bugs in our bed. The overnight staff was accommodating but changed to an “upgraded room” that was old and not for tall people like ourselves. The manager was less than apologetic when I spoke to her and told Expedia there was only one bug and shrugged off the experience. Staying as a VIP here, the management did nothing to accommodate the experience and failed to respond to my email concerns.

This place is amazing. Great location. The rooms are fabulous and the staff is attentive. As another visitor stated, if I could give it more than a five, I would.

This place is amazing. Great location. The rooms are fabulous and the staff is attentive. As another visitor stated, if I could give it more than a five, I would.

Great location, friendly staff. Room had a musty smell that hits every time you walk in and our AC did not work. Faucet in bathroom was very wobbly. Bed was comfortable, room was large. Hard to find if arriving by car. Put address of hotel in gps, not name of hotel and call ahead because you have to drive in pedestrian zone to pull in front for valet parking.

Great location, friendly staff. Room had a musty smell that hits every time you walk in and our AC did not work. Faucet in bathroom was very wobbly. Bed was comfortable, room was large. Hard to find if arriving by car. Put address of hotel in gps, not name of hotel and call ahead because you have to drive in pedestrian zone to pull in front for valet parking.

For a 5 star hotel, they have great decor but horrible service and dreadful breakfast (not including their buffet). Had to wait around for 15mins to be “shown” our room even though we came through after our check in time. Our bedroom was upstairs and could be an issue for order people. Hit my head on the roof waking up due the sloped low roof. Was willing to give feedback on checking out, but nobody asked.

For a 5 star hotel, they have great decor but horrible service and dreadful breakfast (not including their buffet). Had to wait around for 15mins to be “shown” our room even though we came through after our check in time. Our bedroom was upstairs and could be an issue for order people. Hit my head on the roof waking up due the sloped low roof. Was willing to give feedback on checking out, but nobody asked.

The hotel and staff were friendly and phenomenal. I hope to stay there again in the future.

The hotel and staff were friendly and phenomenal. I hope to stay there again in the future.

the hotel with a Great location Breakfast is not a five-star level, they only offer omelettes at a price, but there are scrambled eggs, boiled, and another type that I don't know the translation for. Sometimes it can be lost, because the streets of Prague are similar, and some lanes close in the evening. They don't offer free water at all, as in five-star hotels.

the hotel with a Great location Breakfast is not a five-star level, they only offer omelettes at a price, but there are scrambled eggs, boiled, and another type that I don't know the translation for. Sometimes it can be lost, because the streets of Prague are similar, and some lanes close in the evening. They don't offer free water at all, as in five-star hotels.