The hotel was nice and the restaurant was good.

The hotel was nice and the restaurant was good.

Unfortunately, I chose to stay here due to proximity to the airport, however nothing changes. 1) shuttle service decides to wait for other passengers on other flights even though the hotel is 5 min drive away. 2) check in takes an age, its a very busy airport hotel and usually rhey have trainees on the desk who are not proficient and have to wait for a senior. Same as last 2 stays last year. 3) hotel doesnt do pre auth, you must prepay the whole stay which is annoying as it means I have multiple invoices ans receipts (dinners, transport etc) which I usually pay once on check out attracting only 1 card charge. 4) 'Exec room' on 3rd floor was very small, no ironing facilities, duvet was stained and phone not working. I reported to reception who did clean the duvet but phone still not working. 6) wifi in the room very patchy, same as my last stays unfortunately. Otherwise, staff is generally pleasant.

Unfortunately, I chose to stay here due to proximity to the airport, however nothing changes. 1) shuttle service decides to wait for other passengers on other flights even though the hotel is 5 min drive away. 2) check in takes an age, its a very busy airport hotel and usually rhey have trainees on the desk who are not proficient and have to wait for a senior. Same as last 2 stays last year. 3) hotel doesnt do pre auth, you must prepay the whole stay which is annoying as it means I have multiple invoices ans receipts (dinners, transport etc) which I usually pay once on check out attracting only 1 card charge. 4) 'Exec room' on 3rd floor was very small, no ironing facilities, duvet was stained and phone not working. I reported to reception who did clean the duvet but phone still not working. 6) wifi in the room very patchy, same as my last stays unfortunately. Otherwise, staff is generally pleasant.

Just another airport hotel.

Just another airport hotel.

Property is close enough to the airport for a quick lay over but it’s not worth the price

Property is close enough to the airport for a quick lay over but it’s not worth the price

Safe convenient n spacious green surroundings and closer to the airport

Safe convenient n spacious green surroundings and closer to the airport

Great customer service. Decent dining optionts. The best part is security.

Great customer service. Decent dining optionts. The best part is security.

One of the worst experiences I have ever seen. The reception staff is very rude and unprofessional. One of the room service entered my room at night while I was out and took the iron without my permission and the receptionist did nothing regarding this issue even though they don't have a complaint form to fill they just gave me a white paper to write my complain.

One of the worst experiences I have ever seen. The reception staff is very rude and unprofessional. One of the room service entered my room at night while I was out and took the iron without my permission and the receptionist did nothing regarding this issue even though they don't have a complaint form to fill they just gave me a white paper to write my complain.

My stay was extended unexpectadely for more than a month, but the hotel staff and management made it really a comfortable stay for me. They immediately upgraded by stay to the Executive floor that included an amazing all-day executive lounge. Staff of all departments from front desk to cleaners, to the security and restaurant staff gave me amazing serivce, repect and company. They were all very accomodating of my demands, I specifically want to give a shout to Adeel in front desk, Irfan in the restaurant, Jibran and Kashan in executive lounge and lastly but not the least very hardworker Umer on Pool side BBQ and his manager Mr Samson who never said no to my late night dining demands!! Indeed it was a very memorable stay and anytime i would be in Karachi city, it will be my stay!!

My stay was extended unexpectadely for more than a month, but the hotel staff and management made it really a comfortable stay for me. They immediately upgraded by stay to the Executive floor that included an amazing all-day executive lounge. Staff of all departments from front desk to cleaners, to the security and restaurant staff gave me amazing serivce, repect and company. They were all very accomodating of my demands, I specifically want to give a shout to Adeel in front desk, Irfan in the restaurant, Jibran and Kashan in executive lounge and lastly but not the least very hardworker Umer on Pool side BBQ and his manager Mr Samson who never said no to my late night dining demands!! Indeed it was a very memorable stay and anytime i would be in Karachi city, it will be my stay!!

Very good hotel to stay close to airport.5 minute away from the airport.

Very good hotel to stay close to airport.5 minute away from the airport.

Everything was terrible.

Everything was terrible.

The sofa in the room had nails sticking out, almost injured myself only provided one key for the room and lied when asked about reason the drink in the minibar had spider web on it. privacy issues

The sofa in the room had nails sticking out, almost injured myself only provided one key for the room and lied when asked about reason the drink in the minibar had spider web on it. privacy issues

its a good location, hotel do need TLC overall a good hotel.

its a good location, hotel do need TLC overall a good hotel.

Staff is terrible and will try make ur life miserable every chance that they will get

Staff is terrible and will try make ur life miserable every chance that they will get

Loved the derives from staff. Good people smiling and welcoming.

Loved the derives from staff. Good people smiling and welcoming.

Third clas servic room too much dirty ..washrm dirty there is no iron if u cal fr iron u have to wait for long time and they say there is only one iron in hotel ..meal taste is v bad ..unhygienic smelly..they was hair in dinner buffet..the hostel staf ignores everything u r facing r complaining during your stay in hotel …room service is v poor ..tea kettles and cups r soo dirty ..they looting visitors without providing standard service..I checked out one duty before due to this frustrating service

Third clas servic room too much dirty ..washrm dirty there is no iron if u cal fr iron u have to wait for long time and they say there is only one iron in hotel ..meal taste is v bad ..unhygienic smelly..they was hair in dinner buffet..the hostel staf ignores everything u r facing r complaining during your stay in hotel …room service is v poor ..tea kettles and cups r soo dirty ..they looting visitors without providing standard service..I checked out one duty before due to this frustrating service

The refrigerator was not working,complainant 3 times but no one came to check

The refrigerator was not working,complainant 3 times but no one came to check