This property is definitely past it’s prime, the pictures posted in the listing must be from better times. While the owner was friendly the animal smell in the entry hall was very unpleasant. The room was crammed but clean, one of the beds had dog hairs on it. Overall not what we expected to find looking at the listing, but it worked for one night.

This property is definitely past it’s prime, the pictures posted in the listing must be from better times. While the owner was friendly the animal smell in the entry hall was very unpleasant. The room was crammed but clean, one of the beds had dog hairs on it. Overall not what we expected to find looking at the listing, but it worked for one night.

It did a job

It did a job

Look, we lasted an hour befor leaving and getting a premier inn, and here is why 1. The place stinks, like stale smoke and animals 2. The place is filthy, our bed has blood on the sheets, catpet is in need of a deep clean, rubish everywhere, bathroom ceiling is broken clearish perspex with a variety of bugs and other unknowns inside it. 3. This is NOT a b&b this is a b.. there is no breakfast facility at all and hasnt been since covid started 4. Site manager is grumpy and clearly doesnt want to be there, chased us for an arrival time while we were on route, and then just gives us the key, tells us to where to dump it in the morning and walks off..

Look, we lasted an hour befor leaving and getting a premier inn, and here is why 1. The place stinks, like stale smoke and animals 2. The place is filthy, our bed has blood on the sheets, catpet is in need of a deep clean, rubish everywhere, bathroom ceiling is broken clearish perspex with a variety of bugs and other unknowns inside it. 3. This is NOT a b&b this is a b.. there is no breakfast facility at all and hasnt been since covid started 4. Site manager is grumpy and clearly doesnt want to be there, chased us for an arrival time while we were on route, and then just gives us the key, tells us to where to dump it in the morning and walks off..

Too cold the heaters are not working properly and they are on timer

Too cold the heaters are not working properly and they are on timer

nice room perfect

nice room perfect

2nd time I have stayed here, the 1st time, it was great, a nice fresh B&B, however this time, it was a very rundown B&B, very grubby and tired throughout. One thing that worked well was the fire alarm which went off at 23:59, but there was no direction from anyone on-site and people just went back to bed.

2nd time I have stayed here, the 1st time, it was great, a nice fresh B&B, however this time, it was a very rundown B&B, very grubby and tired throughout. One thing that worked well was the fire alarm which went off at 23:59, but there was no direction from anyone on-site and people just went back to bed.

The sign outside states that this is a 'bed and breakfast' and on the website that there is a restaurant. Neither of these were true so I was disappointed when i arrived at the property and was told they haven't had a restaurant facility since the start of the Covid-19 pandemic. This was misleading. My room wasn't ready at the time I checked in (3pm) and was told I would receive a towel when I returned at night to the property. This did not happen either and by the time I arrived back at the property it was too late to ask. There were tea/coffee facilities but no mug. When I checked out and explained the issues with the manager he did not even bother to speak to me face to face and decided to speak to me behind a door which I felt was rude. Although the room was cheap and I did not expect anything fancy, I felt even the basic levels of customer service were not met. I'd be more inclined to spend a bit more money on a better hotel.

The sign outside states that this is a 'bed and breakfast' and on the website that there is a restaurant. Neither of these were true so I was disappointed when i arrived at the property and was told they haven't had a restaurant facility since the start of the Covid-19 pandemic. This was misleading. My room wasn't ready at the time I checked in (3pm) and was told I would receive a towel when I returned at night to the property. This did not happen either and by the time I arrived back at the property it was too late to ask. There were tea/coffee facilities but no mug. When I checked out and explained the issues with the manager he did not even bother to speak to me face to face and decided to speak to me behind a door which I felt was rude. Although the room was cheap and I did not expect anything fancy, I felt even the basic levels of customer service were not met. I'd be more inclined to spend a bit more money on a better hotel.

Not as expected

Not as expected

I chose this guest house for 3 reasons. According to the information on Hotels.com, this guest house serves breakfast, has free parking, and has wifi. Parking is very important to me. If I'm coming by car, i will not go somewhere that doesn’t have parking. This property has no parking for cars. The car park in the picture on Hotels.com belongs to a solicitors office down the road! To park in the streets is a nightmare and is not free for much of the time. The guest house is currently not serving breakfast either (due to Covid)! There was Wifi, but I didn't connect to it as my phone said that the connection is not secure. The rooms were ok, but dirty in places. The man running the place was nice and friendly and was trying to make our stay as pleasant as possible. I feel that in order to avoid bad reviews, he must ensure that he provides the services described online, or must update the information to reflect reality. I appreciate that it's a cheap place to stay and that customers should not expect a 5-star hotel service, but this is a case of false advertising. I dont know if the guest house is at fault for this or if it is Hotels.com, but the online information MUST be amended. See other similar reviews! It's a shame, as with a bit more TLC and a lot more honesty, this could be a pleasant place to stay.

I chose this guest house for 3 reasons. According to the information on Hotels.com, this guest house serves breakfast, has free parking, and has wifi. Parking is very important to me. If I'm coming by car, i will not go somewhere that doesn’t have parking. This property has no parking for cars. The car park in the picture on Hotels.com belongs to a solicitors office down the road! To park in the streets is a nightmare and is not free for much of the time. The guest house is currently not serving breakfast either (due to Covid)! There was Wifi, but I didn't connect to it as my phone said that the connection is not secure. The rooms were ok, but dirty in places. The man running the place was nice and friendly and was trying to make our stay as pleasant as possible. I feel that in order to avoid bad reviews, he must ensure that he provides the services described online, or must update the information to reflect reality. I appreciate that it's a cheap place to stay and that customers should not expect a 5-star hotel service, but this is a case of false advertising. I dont know if the guest house is at fault for this or if it is Hotels.com, but the online information MUST be amended. See other similar reviews! It's a shame, as with a bit more TLC and a lot more honesty, this could be a pleasant place to stay.

This property is nothing like the picture on your site.i have emailed you and sent you lots of pictures.

This property is nothing like the picture on your site.i have emailed you and sent you lots of pictures.

This is a bargain priced Guesthouse that is close to the railway and to town. It’s a little threadbare but is excellent value for money. The manager, Richard, is very helpful & knowledgeable. I’ll be staying there next time I’m in Folkestone.

This is a bargain priced Guesthouse that is close to the railway and to town. It’s a little threadbare but is excellent value for money. The manager, Richard, is very helpful & knowledgeable. I’ll be staying there next time I’m in Folkestone.

We stayed in this B&B on our way to and from the Isle of Man by bikes. Positive: Host made room in the front garden for us to park our bikes there, he was also super friendly. Clean beds & sheets Negative: Showers were moldy and dirty, thus unusable. Whole building has seen better days and is in need of renovation. Suspicious persons enter and leave the reception area all the time, people arguing at night etc. If you are looking for just a bed to crash to keep on going the next morning, this might be fine. It was the cheapest accomodation I could find in the area, so I guess you get what you pay for. Need a room for several days? Find something else.

We stayed in this B&B on our way to and from the Isle of Man by bikes. Positive: Host made room in the front garden for us to park our bikes there, he was also super friendly. Clean beds & sheets Negative: Showers were moldy and dirty, thus unusable. Whole building has seen better days and is in need of renovation. Suspicious persons enter and leave the reception area all the time, people arguing at night etc. If you are looking for just a bed to crash to keep on going the next morning, this might be fine. It was the cheapest accomodation I could find in the area, so I guess you get what you pay for. Need a room for several days? Find something else.

There is NO onsite parking. Ignore what it says on the web or is displayed outside. More like a doss house

There is NO onsite parking. Ignore what it says on the web or is displayed outside. More like a doss house

Was nit like the pictures online, very dated brown patches on the pillows, very uncomfortable bed. No on-site parking only on the road do not park there before 6 u will gets. Ticket

Was nit like the pictures online, very dated brown patches on the pillows, very uncomfortable bed. No on-site parking only on the road do not park there before 6 u will gets. Ticket

I had a good stay here, it was like I expected, basic but a satisfactory budget place to stay.

I had a good stay here, it was like I expected, basic but a satisfactory budget place to stay.

Absolutely apalling. I had the family room and it stank of damp. The bathroom not only smelt stale and damp but had a huge puddle of water as you entered and near the toilet. The toilet roll was soaked through sat on the sink unit. There was also an out of date open bottle of milk in the fridge. The chap who greeted me was pleasant and amply friendly and helpful but the room was dire. Had I not have been travelling with four children including a young one already asleep upon arrival I would have complained and demanded an alternative room or a fix to the minging water issue in the bathroom, but for a single night with very early departure and an autistic child who would have had a meltdown if woken..it wasnt worth the hassle. Cant comment on food or any other services offered. Decor dated but ok, carpets worn and threadbare. Parking is on street out the front and only free overnight.

Absolutely apalling. I had the family room and it stank of damp. The bathroom not only smelt stale and damp but had a huge puddle of water as you entered and near the toilet. The toilet roll was soaked through sat on the sink unit. There was also an out of date open bottle of milk in the fridge. The chap who greeted me was pleasant and amply friendly and helpful but the room was dire. Had I not have been travelling with four children including a young one already asleep upon arrival I would have complained and demanded an alternative room or a fix to the minging water issue in the bathroom, but for a single night with very early departure and an autistic child who would have had a meltdown if woken..it wasnt worth the hassle. Cant comment on food or any other services offered. Decor dated but ok, carpets worn and threadbare. Parking is on street out the front and only free overnight.