Bad Conditions of the mobility

Amazing place for families. Free breakfast, large pool area with slides and a hot tub for the adults. Right next door to the Gondola for Glenwood Caverns.

Great place for kids. The pool was heated (even the water going down the slide was heated). Kids enjoyed the arcade in the basement and adults enjoyed the craft beers on tap offered in the lobby. The staff was nice enough to provide our family with adjoining rooms.

The hotel Overall was very good. We Started in the basement But asked for a different room and they gave us a second floor room which was so much better. The breakfast was ok for a cold breakfast. Customer service was good and helpful. The cool was nice and warm. We would stay again

The hotel Overall was very good. We Started in the basement But asked for a different room and they gave us a second floor room which was so much better. The breakfast was ok for a cold breakfast. Customer service was good and helpful. The cool was nice and warm. We would stay again

So disappointed!! The pictures look great and show this beautiful place with an indoor water park (small) . Yes, the lobby is amazing and the pool was great!! BUT after that….. falls short in every way! Rooms are dated (and smell weird), a lot of worn interior materials ie wood panels corroded, yellowing white paint, numerous chips and cracks. We were particularly disappointed because we were placed in a room right across from maintenance and laundry, in basement. I did ask to be moved, they moved us to a handicapped accessible room(we didn’t know) which was worse, (and is just wrong by the way )bed frames were cheap metal old hospital style, the shower head was broken, no furniture or carpeting, just an empty room with beds!! We gave up. Breakfast is basic, no eggs or protein, just carbs. I spoke to a few of the guests, also disappointed, said they had been there in the past and everything has gone downhill ! You pay over $180 for the these rooms and for a somewhat good experience, maybe a decent breakfast but you get cheap food and rundown rooms, at least the lobby looks nice 😕

So disappointed!! The pictures look great and show this beautiful place with an indoor water park (small) . Yes, the lobby is amazing and the pool was great!! BUT after that….. falls short in every way! Rooms are dated (and smell weird), a lot of worn interior materials ie wood panels corroded, yellowing white paint, numerous chips and cracks. We were particularly disappointed because we were placed in a room right across from maintenance and laundry, in basement. I did ask to be moved, they moved us to a handicapped accessible room(we didn’t know) which was worse, (and is just wrong by the way )bed frames were cheap metal old hospital style, the shower head was broken, no furniture or carpeting, just an empty room with beds!! We gave up. Breakfast is basic, no eggs or protein, just carbs. I spoke to a few of the guests, also disappointed, said they had been there in the past and everything has gone downhill ! You pay over $180 for the these rooms and for a somewhat good experience, maybe a decent breakfast but you get cheap food and rundown rooms, at least the lobby looks nice 😕

We stayed in a pet-friendly room in the basement. The room had laminate flooring and limited furniture. It was adequate, but far from cozy. Beds are a bit bouncy. Pool was fun with kids and parking is free and easy. Staff was fine, but we has to wait for awhile for our room (and ask three people about it while we were waiting).