Great stay at this hotel. Staff were phenomenal.

The staff couldn't have been more solicitous and helpful. The building and the decor are elegant and are impeccably maintained. The neighborhood in Prague - a short walk from the Charles Bridge - is enchanting. My only disappointment is that I had to leave.

The staff couldn't have been more solicitous and helpful. The building and the decor are elegant and are impeccably maintained. The neighborhood in Prague - a short walk from the Charles Bridge - is enchanting. My only disappointment is that I had to leave.

I had many issues with all staff especially front desk. Our room was delayed after 4:30 ppm we got the room however it wasn't what i expected or paid for. They had to change our room and it took them more than two hours. They gave me a bottle of wine to compensate---didn't drink it! Left it there. The concierge couldn't print an email I needed. Overall, I overpaid for a bad experience-- I'm not a FAN at all.

I had many issues with all staff especially front desk. Our room was delayed after 4:30 ppm we got the room however it wasn't what i expected or paid for. They had to change our room and it took them more than two hours. They gave me a bottle of wine to compensate---didn't drink it! Left it there. The concierge couldn't print an email I needed. Overall, I overpaid for a bad experience-- I'm not a FAN at all.

Just gorgeous, well appointed hotel!

Just gorgeous, well appointed hotel!

Great !!!

Great !!!

By far the worst Mandarin Oriental I have ever stayed. It’s a 5 star hotel with no room service. At nights the receptionist is inside an office, no one to open the door at night and almost every day during the afternoon. The employees are ver kind, but the hotel and services in general are bad. The room are older than the pictures. For me is a premium Holiday Inn

By far the worst Mandarin Oriental I have ever stayed. It’s a 5 star hotel with no room service. At nights the receptionist is inside an office, no one to open the door at night and almost every day during the afternoon. The employees are ver kind, but the hotel and services in general are bad. The room are older than the pictures. For me is a premium Holiday Inn

Great location, beautiful hotel, good team. Receptionist Bertha and concierge Pavel, are amezing!

Great location, beautiful hotel, good team. Receptionist Bertha and concierge Pavel, are amezing!

If you are coming to Prague to enjoy czech atmosfere, czech food, czech experience, this hotel is exactly the opposite. Almost no one in the hotel spoke czech language. No traditional czech cuisine.

If you are coming to Prague to enjoy czech atmosfere, czech food, czech experience, this hotel is exactly the opposite. Almost no one in the hotel spoke czech language. No traditional czech cuisine.

Great location, best staff and helpful. We definitely go back!

Great location, best staff and helpful. We definitely go back!

Loved the service. Everyone was so friendly

Loved the service. Everyone was so friendly

On the First night of our stay, there was not shampoo to body gel. All the bottles were empty. The second night, we found a big spider in our room. Does not worth to stay there, for the money they charge for 5 star hotel.

On the First night of our stay, there was not shampoo to body gel. All the bottles were empty. The second night, we found a big spider in our room. Does not worth to stay there, for the money they charge for 5 star hotel.

As with any Mandarin Oriental, it was lovely. The staff was amazing. Really expensive, but sometimes you get what you pay for. We wanted for nothing.

The staff was extremely nice and friendly. The room was very clean and presented nicely. I was surprised at the poor restaurant/cafe at a hotel of this quality. It was a cafeteria next to the parking/taxi/unloading area. We only went there in the beginning when we did not know everything was. After that we did not go.

It was really nice

It was really nice

Loved every minute of my stay. Received a warm greeting by the doorman and all other staff afterwards. While waiting for my room, it was pleasant to unwind in the bar with local wine. The suite was very clean and fully stocked with beverages, both hot and cold options. Bedding was clean, soft and had a firm mattress that was very comfortable. If you have the opportunity to utilize their spa services, I highly recommend. It is the perfect antidote to stressful travel. Courteous staff, soothing environment followed encompassed with great amenities to put one at ease. The location of the hotel is also a huge bonus. So close to everything you would want to see while visiting Prague. And yet you don't hear or feel like you are in the center during your stay. I will be staying here again in the future.

Excellent welcome. Great service at front desk. Very informative and nothing was too much trouble.

Loved every minute of my stay. Received a warm greeting by the doorman and all other staff afterwards. While waiting for my room, it was pleasant to unwind in the bar with local wine. The suite was very clean and fully stocked with beverages, both hot and cold options. Bedding was clean, soft and had a firm mattress that was very comfortable. If you have the opportunity to utilize their spa services, I highly recommend. It is the perfect antidote to stressful travel. Courteous staff, soothing environment followed encompassed with great amenities to put one at ease. The location of the hotel is also a huge bonus. So close to everything you would want to see while visiting Prague. And yet you don't hear or feel like you are in the center during your stay. I will be staying here again in the future.

Exceptional service in a great location. Slightly dated room with awkward shower / tub combo.

Excellent welcome. Great service at front desk. Very informative and nothing was too much trouble.

Exceptional service in a great location. Slightly dated room with awkward shower / tub combo.

It was ok. But that’s it