We had some unfortunate events happen with our flights from Florida. I ended up stranded with a 13 hour delay at an airport with my 4 year old. Hilton had their shuttle pick us up around 1 am and we were able to get a much needed shower and a few hours of sleep before our flight out that same morning. The beds and pillows were like clouds and the worst part about this stay, was having to get out of the bed in the morning. Every staff encounter, from phone calls to in person encounters was superb. Extremely friendly and helpful. I would give more stars if i could. They had great in room shampoo and conditioner that didnt dry our hair out. So i didnt have to unpack and pack up again. Breakfast was ready and we had the option to take it on the go as we were in a rush. Breakfast crew and hostess were awesome.Shuttle service was available every 30 minutes- 24 hours a day! Such a relief to have found this place after being stranded.

We had some unfortunate events happen with our flights from Florida. I ended up stranded with a 13 hour delay at an airport with my 4 year old. Hilton had their shuttle pick us up around 1 am and we were able to get a much needed shower and a few hours of sleep before our flight out that same morning. The beds and pillows were like clouds and the worst part about this stay, was having to get out of the bed in the morning. Every staff encounter, from phone calls to in person encounters was superb. Extremely friendly and helpful. I would give more stars if i could. They had great in room shampoo and conditioner that didnt dry our hair out. So i didnt have to unpack and pack up again. Breakfast was ready and we had the option to take it on the go as we were in a rush. Breakfast crew and hostess were awesome.Shuttle service was available every 30 minutes- 24 hours a day! Such a relief to have found this place after being stranded.

Two things that I did not like: 1- The terrible smell of the carpet 2- The water from the shower always was hot or hotter.

Two things that I did not like: 1- The terrible smell of the carpet 2- The water from the shower always was hot or hotter.

This hotel is simply amazing. Most important to me at the time is that they are dog friendly (just need to pay a fee) but customer service was amazing and the hotel was so nice and clean. Amazing stay the bed was comfortable and shower was very nice. Definitely recommend

This hotel is simply amazing. Most important to me at the time is that they are dog friendly (just need to pay a fee) but customer service was amazing and the hotel was so nice and clean. Amazing stay the bed was comfortable and shower was very nice. Definitely recommend

Beautiful and clean

I was there during the outage, so a lot of it was chaotic, but the staff was wonderful and made every effort to help, so it wasn't a bad experience overall.

I was there during the outage, so a lot of it was chaotic, but the staff was wonderful and made every effort to help, so it wasn't a bad experience overall.

Beautiful and clean

Property is great! Checking staff was friendly and made me feel welcomed. Room was neat, clean and has amenities that match the pictures. The only unfortunate event was at check out when a lady addressed me and my mom in Spanish apparently because she tough that we were leaving without paying! This anyone knows is absurd simply because my credit card is both in the reservation. Typically I would ignore such incidents but it is hard to explain that to my 88 year old mother who was mortified because people looked at my like I was trying to run. Some training on how to avoid this kind of behavior from your employees would be helpful. Again everything was great and would otherwise return.

Property is great! Checking staff was friendly and made me feel welcomed. Room was neat, clean and has amenities that match the pictures. The only unfortunate event was at check out when a lady addressed me and my mom in Spanish apparently because she tough that we were leaving without paying! This anyone knows is absurd simply because my credit card is both in the reservation. Typically I would ignore such incidents but it is hard to explain that to my 88 year old mother who was mortified because people looked at my like I was trying to run. Some training on how to avoid this kind of behavior from your employees would be helpful. Again everything was great and would otherwise return.

My reservation was mixed up with another guest. All was big inconvenient to have room keys reissued and call from front desk 5 hrs later letting me know what had happened.

My reservation was mixed up with another guest. All was big inconvenient to have room keys reissued and call from front desk 5 hrs later letting me know what had happened.

There was no hair conditioner in the dispenser in the shower. I really needed it.

There was no hair conditioner in the dispenser in the shower. I really needed it.

No nearby shopping or restaurants

No nearby shopping or restaurants

Had to pay to park. No complementary breakfast. Staff was nice.

Had to pay to park. No complementary breakfast. Staff was nice.

C

C

The hotel was average . When we arrived to check in we were informed that there would be a charge for parking our car for 12.99 per night. We were not aware of this there was no mention of the charge when we booked. The staff was not exactly friendly but not rude either. They had the attitude so what. When we tried to ask questions the response was you booked on Expedia and you should not have expected that they would not have reviled all of the charges and that they could not get Expedia to update their information. I have booked with Hilton Garden Inn several times and each time the charges we are charged have been surprise! They never refund anything and tell you you should have known about them. I won’t book with them again and will not recommend them to anyone.

The hotel was average . When we arrived to check in we were informed that there would be a charge for parking our car for 12.99 per night. We were not aware of this there was no mention of the charge when we booked. The staff was not exactly friendly but not rude either. They had the attitude so what. When we tried to ask questions the response was you booked on Expedia and you should not have expected that they would not have reviled all of the charges and that they could not get Expedia to update their information. I have booked with Hilton Garden Inn several times and each time the charges we are charged have been surprise! They never refund anything and tell you you should have known about them. I won’t book with them again and will not recommend them to anyone.

Easy and nice place to stop. Not exactly close to anything fun.

Easy and nice place to stop. Not exactly close to anything fun.

The place was nice and the staff were friendly.

The place was nice and the staff were friendly.

Rooms need to be cleaner, has a pet odor.

Exceeded all my expectations. Very clean and up-to-date. This is a really nice hotel!

Rooms need to be cleaner, has a pet odor.

Exceeded all my expectations. Very clean and up-to-date. This is a really nice hotel!