HILTON - THIS HOTEL NEEDS YOUR ATTENTION! What a mess. Holes in the wall, torn wallpaper, leaking roof (they had a bucket on the floor), and stains & mold on ceiling in multiple places, so leaks are not a new problem. Old,worn out carpeting. Old, scratched up furniture. Hotel is attached to Tupelo's convention center, so I'm sure it stays busy. The staff was great. They're working with what they have. But this is NOT a standard Hilton property. If it's corporate owned, someone needs to be fired. If it's a franchise, they need Hilton to take notice. Bed was comfy. I hope it was clean. I was too tired to look too closely. Next time I'll stay across the street at Tupelo Hotel.

HILTON - THIS HOTEL NEEDS YOUR ATTENTION! What a mess. Holes in the wall, torn wallpaper, leaking roof (they had a bucket on the floor), and stains & mold on ceiling in multiple places, so leaks are not a new problem. Old,worn out carpeting. Old, scratched up furniture. Hotel is attached to Tupelo's convention center, so I'm sure it stays busy. The staff was great. They're working with what they have. But this is NOT a standard Hilton property. If it's corporate owned, someone needs to be fired. If it's a franchise, they need Hilton to take notice. Bed was comfy. I hope it was clean. I was too tired to look too closely. Next time I'll stay across the street at Tupelo Hotel.

I feel that the staff isn’t really friendly and doesn’t tell the amenities. Also, I didn’t have early check-in . I would assume that since I am a silver member in expedí and also told them ,I am a Hilton Honors member I would get early check-in.

This hotel is in terrible need for an upgrade! The rooms are very worn out, and the chairs in the loony had slip covers on them that didn’t even fit. Everything was very old and worn out.

This hotel is in terrible need for an upgrade! The rooms are very worn out, and the chairs in the loony had slip covers on them that didn’t even fit. Everything was very old and worn out.

The staff was super friendly and helpful And the breakfast was sooooo good

The staff was super friendly and helpful And the breakfast was sooooo good

It was a good stay, the hotel as much as i like it is aging. Like anything else needs upgrading.

It was a good stay, the hotel as much as i like it is aging. Like anything else needs upgrading.

Very convenient and nice area

Very convenient and nice area

I drove 12 hours from Michigan to only find out that l was charged for one night of a 5 night stay and my room was no longer available. I had to reach out to a nearby Hampton for accommodation the rest of the week. At least an explanation would have helped. Not to mention the telephone system doesn’t work and there is no way to reach the staff. Customers should know this information prior to bookings. Absolutely a horrible experience. Get it together. Sincerely Allen R Bolton Sr

I drove 12 hours from Michigan to only find out that l was charged for one night of a 5 night stay and my room was no longer available. I had to reach out to a nearby Hampton for accommodation the rest of the week. At least an explanation would have helped. Not to mention the telephone system doesn’t work and there is no way to reach the staff. Customers should know this information prior to bookings. Absolutely a horrible experience. Get it together. Sincerely Allen R Bolton Sr

Beds were too hard other than that is is a nice place to stay.

Beds were too hard other than that is is a nice place to stay.

Property getting somewhat run down. Close to a couple of restaurants but not too crowded.

Property getting somewhat run down. Close to a couple of restaurants but not too crowded.

Our room felt damp and the carpet was wet. There was also a strange moldy smell in the bathroom.

Our room felt damp and the carpet was wet. There was also a strange moldy smell in the bathroom.

Needs some updating and better shower

Needs some updating and better shower

Spa not working

Spa not working

Had an awesome time due to a convention… an employee…went above & beyond when we were at breakfast…. Eddie gave me chocolate syrup to add to my coffee and then let me keep the bottle

All good

All good

Disgusting, absolutely disgusting Had to request surgery which was worse than first room. I have pictures of each ruin the carpet the filth and lack of security with doors open and not locked. Staff did not care and no manager was on duty

Disgusting, absolutely disgusting Had to request surgery which was worse than first room. I have pictures of each ruin the carpet the filth and lack of security with doors open and not locked. Staff did not care and no manager was on duty

The room was clean an comfort. Front desk was so helpful

The room was clean an comfort. Front desk was so helpful

Everything was very easy and nice. The keyless entry with my Hilton Honors app was fantastic. We picked our room and had everything ready before even arriving. No need to even stop at the desk for check in or check out. The room was comfortable and the staff very friendly.

While the service was five-star, it can't make up for the worn condition of this property. The facilities have signs of age and have not been well-maintained.