No elevator made it hard.

I liked everything about the Jardin hotel , a small hotel but big hospitality , every person at the desk was friendly and always with a smile . I stayed in the hotel in 2023 and again in 2024 and both times always welcomed and comfortable and when i return to cancun again in 2025 , i will stay at the Jardin hotel , as mentioned it is small so they serve breakfast or orther things like that but where they are located everything is within a short walking distance . Decent people with a good hotel , ny first impression of it was kind of average but i didnt know anything about cancun or anything in the city , but after my second stay i got a better idea of cancun and things and while on my second dicovered people from all different parts of yhe world come to the jardin hotel . I suggest it to every body for a good clean wholesome hotel to stay for your vusit , vacation or what have . Five stars from me .😀

I liked everything about the Jardin hotel , a small hotel but big hospitality , every person at the desk was friendly and always with a smile . I stayed in the hotel in 2023 and again in 2024 and both times always welcomed and comfortable and when i return to cancun again in 2025 , i will stay at the Jardin hotel , as mentioned it is small so they serve breakfast or orther things like that but where they are located everything is within a short walking distance . Decent people with a good hotel , ny first impression of it was kind of average but i didnt know anything about cancun or anything in the city , but after my second stay i got a better idea of cancun and things and while on my second dicovered people from all different parts of yhe world come to the jardin hotel . I suggest it to every body for a good clean wholesome hotel to stay for your vusit , vacation or what have . Five stars from me .😀

It was a slum.

It was a slum.

One of my worst experiences at a hotel! The place was extremely remote from downtown Cancun, deserted and dark. The reception was rude and didn't speak English. The rooms reeked of mold, with clogged drains and cockroaches (yes, cockroaches!). It wasn't possible to stay a night at the hotel. We ran out of there and lost our money.

One of my worst experiences at a hotel! The place was extremely remote from downtown Cancun, deserted and dark. The reception was rude and didn't speak English. The rooms reeked of mold, with clogged drains and cockroaches (yes, cockroaches!). It wasn't possible to stay a night at the hotel. We ran out of there and lost our money.

Ok

Ok

The staff was very noisy and not very helpful.

The staff was very noisy and not very helpful.

Cold water is not strong enough in my room number 30

Cold water is not strong enough in my room number 30

This is definitely not a place for ladies

This is definitely not a place for ladies

Excelent

Excelent

good

good

Please don’t recommend this hotel due to dirty hotel, they asking bay by cash. In general I had bad experience

Please don’t recommend this hotel due to dirty hotel, they asking bay by cash. In general I had bad experience

No hot water available for the bathroom and couldn't take a shower and the front door is like jail bar...This place is not safe to stay. Horrible and terrible hotel in Cancun.

No hot water available for the bathroom and couldn't take a shower and the front door is like jail bar...This place is not safe to stay. Horrible and terrible hotel in Cancun.

The place is nice, I would have gave them a 5 star but it doesn’t have an elevator and we had heavy luggage and a disabled person, they gave us a room in the 4th floor so you can imagine going up the stairs with luggage and a disabled person, staff is very friendly.

The place is nice, I would have gave them a 5 star but it doesn’t have an elevator and we had heavy luggage and a disabled person, they gave us a room in the 4th floor so you can imagine going up the stairs with luggage and a disabled person, staff is very friendly.

The hotel had no elevator we had to carry 4 luggage to 4 levels. The neighbors looked very dangerous.

The hotel had no elevator we had to carry 4 luggage to 4 levels. The neighbors looked very dangerous.

It was good that it was close to the ferry port to get to isla Mujeres. The hotel called a cab for us. We did not stay the night though because there were bed bugs in our hotel room. We got a refund and found another hotel.

It was good that it was close to the ferry port to get to isla Mujeres. The hotel called a cab for us. We did not stay the night though because there were bed bugs in our hotel room. We got a refund and found another hotel.

Only problem was with Experian - I arrived and Experian did not paid the Hotel - so I paid the hotel and Experian reimburse me a portion of the charge for the hotel - the hotel is very clean, give you clean towels - soap - shampoo, great service and the parking is in closed. Not very fancy but is great for resting taking shower and having your rental car safe.

Only problem was with Experian - I arrived and Experian did not paid the Hotel - so I paid the hotel and Experian reimburse me a portion of the charge for the hotel - the hotel is very clean, give you clean towels - soap - shampoo, great service and the parking is in closed. Not very fancy but is great for resting taking shower and having your rental car safe.

it wasn’t clean bad shower no elevator