Good

The first night I found a tick on my arm. It was late and we were very tired, we asked to be change to another room that was not pet friendly but we were told that all the rooms were pet friendly, they did change us to another room that was in better condition because the first one the bathroom door was broken. I chated with a virtual agent from Hotel.com requesting to please allow us to change to another hotel for our second night night, and the response was that the hotel manager from Hampton Inn would be in contact with us, but no one reached out to us. One of the girl at the front desk was not not friendly at all. I think her name was Sandra. I am so dissapointed with Hampton Inn and also with Hotel.com that I have decided after all these years planning our vacation and booking hotels through them I would not longer use it.

The first night I found a tick on my arm. It was late and we were very tired, we asked to be change to another room that was not pet friendly but we were told that all the rooms were pet friendly, they did change us to another room that was in better condition because the first one the bathroom door was broken. I chated with a virtual agent from Hotel.com requesting to please allow us to change to another hotel for our second night night, and the response was that the hotel manager from Hampton Inn would be in contact with us, but no one reached out to us. One of the girl at the front desk was not not friendly at all. I think her name was Sandra. I am so dissapointed with Hampton Inn and also with Hotel.com that I have decided after all these years planning our vacation and booking hotels through them I would not longer use it.

Everything is great! We enjoyed staying a lot! The staff very nice! Location is very convenient, close to good restaurants.

Everything is great! We enjoyed staying a lot! The staff very nice! Location is very convenient, close to good restaurants.

Service was great, rooms were clean. I enjoyed my stay.

Service was great, rooms were clean. I enjoyed my stay.

Clean attentive nice staff

Clean attentive nice staff

It’s worth it to pay a little extra for the suite. Wrap around bedroom windows, very spacious! Disappinting they don’t offer daily housekeeping; by the 2nd day there are an abundance of dirty towels and overflowing trash!

It’s worth it to pay a little extra for the suite. Wrap around bedroom windows, very spacious! Disappinting they don’t offer daily housekeeping; by the 2nd day there are an abundance of dirty towels and overflowing trash!

Our room was wonderful. And the hotel is right in old town Goleta. So very walkable

Our room was wonderful. And the hotel is right in old town Goleta. So very walkable

Very close to UCSB which was perfect for us!

This place is located in downtown Goleta. Walking distance to various parks and restaurants. One way in and out of property. The light to get out was really long wait time. Staffs were nice and professional. Lobby was clean and can be busy. A lot of people stayed here. Free breakfast and variety of menu for each day. Always a staff around to clean messes and refill food. Room was average. Pool was good. Jacuzzi looked dirty and murky. Towels to use in pool area. Restrooms convenient near lobby. Free coffee station in lobby. There a small business center. Overall this hotel has everything one will need.

This place is located in downtown Goleta. Walking distance to various parks and restaurants. One way in and out of property. The light to get out was really long wait time. Staffs were nice and professional. Lobby was clean and can be busy. A lot of people stayed here. Free breakfast and variety of menu for each day. Always a staff around to clean messes and refill food. Room was average. Pool was good. Jacuzzi looked dirty and murky. Towels to use in pool area. Restrooms convenient near lobby. Free coffee station in lobby. There a small business center. Overall this hotel has everything one will need.

Very close to UCSB which was perfect for us!

We had a good experience at this hotel . Thank you

We had a good experience at this hotel . Thank you

It’s so easy and comfortable to stay at the HI! Our only critique would be their weird egg dishes at the otherwise decent complimentary Breakfast Bar. We asked them how they are prepared, because they taste more like sponges soaked in Mr.Clean. They said the eggs arrive in pre-cooked, frozen packages with all kinds of strange preservatives in them. They just reheat them to serve. Scary! Beware of the eggs!

It’s so easy and comfortable to stay at the HI! Our only critique would be their weird egg dishes at the otherwise decent complimentary Breakfast Bar. We asked them how they are prepared, because they taste more like sponges soaked in Mr.Clean. They said the eggs arrive in pre-cooked, frozen packages with all kinds of strange preservatives in them. They just reheat them to serve. Scary! Beware of the eggs!

Great staff /friendly staff

Great staff /friendly staff

We didn’t get to experience it. We tried to cancel due to our child’s sporting event being canceled and car troubles. We understand non-refundable but in this case an exception would have been nice. No refund was given. Even partial would have been nice. Tried resolving days before check in. Even tried changing date but no effort given for customer service. VERY DISAPPOINTED. Do better. All rooms should be non-refundable. Stuff happens that’s out of our control.

We didn’t get to experience it. We tried to cancel due to our child’s sporting event being canceled and car troubles. We understand non-refundable but in this case an exception would have been nice. No refund was given. Even partial would have been nice. Tried resolving days before check in. Even tried changing date but no effort given for customer service. VERY DISAPPOINTED. Do better. All rooms should be non-refundable. Stuff happens that’s out of our control.

Beautiful place for family vacations. The pool is really nice!

Beautiful place for family vacations. The pool is really nice!

Enjoyed my stay. Great customer service.

Enjoyed my stay. Great customer service.

This property is not worth the amount of money they are charging for rooms. The interior of the building needs a remodel. My room was run down, peeling wallpaper in the bathroom, a dingy bath mat (you can’t replace a bath mat?), the toilet paper holder was falling off the wall and the towels were dingy, not white, looked dirty. The couch was worn out and the carpets also looked dirty. There was only one employee working the kitchen for breakfast and the dining area was very full with people and families and there was not enough food. We had to wait for the employee to refill EVERYTHING and there were so many people that the food kept running out. Not her fault so not blaming the woman working the kitchen. Management should be aware that weekends are busy and everyday is busy during the summer. Assign more employees to work the kitchen! It’s clear this hotel is not run well. Disappointing! Would not recommend and will not stay there again.

This property is not worth the amount of money they are charging for rooms. The interior of the building needs a remodel. My room was run down, peeling wallpaper in the bathroom, a dingy bath mat (you can’t replace a bath mat?), the toilet paper holder was falling off the wall and the towels were dingy, not white, looked dirty. The couch was worn out and the carpets also looked dirty. There was only one employee working the kitchen for breakfast and the dining area was very full with people and families and there was not enough food. We had to wait for the employee to refill EVERYTHING and there were so many people that the food kept running out. Not her fault so not blaming the woman working the kitchen. Management should be aware that weekends are busy and everyday is busy during the summer. Assign more employees to work the kitchen! It’s clear this hotel is not run well. Disappointing! Would not recommend and will not stay there again.

The hotel is OK. It is pleasant enough to stay in.