The absolute WORST hotel experience in 37 years of traveling for business. I have stayed here before and like many things about the hotel, however, the front desk staff (with the exception of one) has always been unfriendly and are absolutely unprofessional. We were asked “why do you come back if you have issues here”. We were happy to take ourselves and our clients to a better environment.

The absolute WORST hotel experience in 37 years of traveling for business. I have stayed here before and like many things about the hotel, however, the front desk staff (with the exception of one) has always been unfriendly and are absolutely unprofessional. We were asked “why do you come back if you have issues here”. We were happy to take ourselves and our clients to a better environment.

There was some room maintenance issues but the STAFF was quick to take care of it.

There was some room maintenance issues but the STAFF was quick to take care of it.

Amazing stay. Would recommend.

The view,shop close by

We thoroughly enjoyed our stay at the Inn at the Pier. Room was great. Balcony view of the beach was awesome. We had issues with a couple of things. Bathroom and doorway had good lighting but the bedroom itself had only one lamp. We would have liked an extra lamp. Water temperature in shower was hard to regulate. It was either really hot or lukewarm. We would have loved to have a microwave to warm up leftovers. Also, carpets in hallway looked in need of changing. Overall our stay was hreat. Staff was friendly and helpful. We will definitely be back.

Hallway carpets need replacing and show effects of 'pet friendly' policy

Amazing location, convenient valet parking. Hope to be back

Loved how close it was to water. Very nice breakfast area. Parking is all valet

Amazing location, convenient valet parking. Hope to be back

This property was a great experience during the entire stay. What stood out: Architecturally creative property | Superior room design & amenities | Professional, friendly & helpful personnel. I would absolutely return for future lodging and highly recommend Inn at the Pier Pismo Beach. Cheers!

This property was a great experience during the entire stay. What stood out: Architecturally creative property | Superior room design & amenities | Professional, friendly & helpful personnel. I would absolutely return for future lodging and highly recommend Inn at the Pier Pismo Beach. Cheers!

I received great customer service, which goes a big way in my book. Everyone there always spoke with a smile on their face and great kindness

We had a wonderful stay at this place. The only disappointment was that they only had valet parking at a cost. I prefer to park my own vehicle.

We had a wonderful stay at this place. The only disappointment was that they only had valet parking at a cost. I prefer to park my own vehicle.

Amazing stay! Great views, friendly & helpful staff. The sunset from the rooftop was perfection. We'll be back.

Amazing stay! Great views, friendly & helpful staff. The sunset from the rooftop was perfection. We'll be back.

When we arrived, we quickly dropped off our belongings and headed out to explore. I noticed the floor was a bit dirty but didn’t think much of it at the time. Later that evening, when I went into the bathroom, I found clumps of hair near the bathtub, some stuck to the sliding door, and short curly hairs on the sink. The following morning, I mentioned this to Robert at the front desk and asked if someone could come by to clean the room. I didn’t report it the night before as my kids were exhausted and needed to sleep. I truly appreciate Robert—he handled the situation with such understanding, compassion, and kindness. The property manager was also wonderful, stepping in to make sure the issue was addressed quickly and that our stay remained pleasant. The location of the hotel is fantastic—it’s a beachfront property with stunning views of the pier, which is just a short walk away. We loved the easy access to the beach and nearby attractions. The valet team was super friendly and welcoming, making us feel right at home. Breakfast was a standout, 10/10 for both food and service. Dinner was good as well, but I’d give it an 8/10 due to the long wait times. That said, the views during dinner were incredible, which helped make up for it. The hotel also features a small heated pool, perfect for families with young kids. It comfortably fits about five children, though it’s on the smaller side if you’re expecting more space.

When we arrived, we quickly dropped off our belongings and headed out to explore. I noticed the floor was a bit dirty but didn’t think much of it at the time. Later that evening, when I went into the bathroom, I found clumps of hair near the bathtub, some stuck to the sliding door, and short curly hairs on the sink. The following morning, I mentioned this to Robert at the front desk and asked if someone could come by to clean the room. I didn’t report it the night before as my kids were exhausted and needed to sleep. I truly appreciate Robert—he handled the situation with such understanding, compassion, and kindness. The property manager was also wonderful, stepping in to make sure the issue was addressed quickly and that our stay remained pleasant. The location of the hotel is fantastic—it’s a beachfront property with stunning views of the pier, which is just a short walk away. We loved the easy access to the beach and nearby attractions. The valet team was super friendly and welcoming, making us feel right at home. Breakfast was a standout, 10/10 for both food and service. Dinner was good as well, but I’d give it an 8/10 due to the long wait times. That said, the views during dinner were incredible, which helped make up for it. The hotel also features a small heated pool, perfect for families with young kids. It comfortably fits about five children, though it’s on the smaller side if you’re expecting more space.

Rooms over public parking area can be loud late at night

Rooms over public parking area can be loud late at night

Loved our girls weekend stay. So easy to walk to everything, shopping and food options.

Loved our girls weekend stay. So easy to walk to everything, shopping and food options.

Located is great. Rooms are big. Chinzy on towels, had to request a fridge, no beach towels.

Located is great. Rooms are big. Chinzy on towels, had to request a fridge, no beach towels.

Clean

Clean

The valet attendants were very professional and polite. There were two front desk staff members (both female) at the counter when my family and I entered. Neither acknowledged us as we approached the counter. I stood at the counter for about 2 minutes then sat down without any acknowledgement. Highly unprofessional!

The valet attendants were very professional and polite. There were two front desk staff members (both female) at the counter when my family and I entered. Neither acknowledged us as we approached the counter. I stood at the counter for about 2 minutes then sat down without any acknowledgement. Highly unprofessional!

It was a great experience from check in to check out.

Carpeting needs to be cleaned