For a 5-star hotel, the building is very beautiful and elegant, but the rooms are tiny and poorly finished. The attitude of the concierge staff is anything but warm and welcoming. They seem annoyed every time you ask for something. On the other hand, the restaurant staff is very kind and welcoming. Overall, not bad, but given the cost, it's definitely not worth it.

I would like to begin by saying that the staff at this property are absolutely lovely, and the service they deliver is excellent. They are friendly, welcoming and extremely accommodating. It was my birthday and they kindly left a slice of cake in my room. Unfortunately, the property itself does not really live up to its 5* rating. It is more like a 4* property. The rooms and décor throughout the hotel are basic. There is no feel of luxury to the property. The reception and public areas are very small and dark. The hotel advertises a fitness facility, but it is housed in the attic with no air conditioning, no water and no towels. Expecting people to exercise in such conditions in the height of summer in a city with a climate like that of Venice is simply absurd. Furthermore, it has very limited hours of operation and doesn’t actually open until 10:00!! If exercising on holiday is important to you, this is definitely not the property for you! The location of the hotel however, is quite delightful. It is situated on the other side of the Grand Canal to where the main tourist hotspots are meaning that it is peaceful and oozes local charm.

I would like to begin by saying that the staff at this property are absolutely lovely, and the service they deliver is excellent. They are friendly, welcoming and extremely accommodating. It was my birthday and they kindly left a slice of cake in my room. Unfortunately, the property itself does not really live up to its 5* rating. It is more like a 4* property. The rooms and décor throughout the hotel are basic. There is no feel of luxury to the property. The reception and public areas are very small and dark. The hotel advertises a fitness facility, but it is housed in the attic with no air conditioning, no water and no towels. Expecting people to exercise in such conditions in the height of summer in a city with a climate like that of Venice is simply absurd. Furthermore, it has very limited hours of operation and doesn’t actually open until 10:00!! If exercising on holiday is important to you, this is definitely not the property for you! The location of the hotel however, is quite delightful. It is situated on the other side of the Grand Canal to where the main tourist hotspots are meaning that it is peaceful and oozes local charm.

Our room was infested with ants. Though I had to request a room change and they did this quickly. Our belongings were full of ants and so was the bed. We had to kill them all and unpack it all to ensure we wouldn’t bring them to the next room. I would have assumed a free drink or a discounted room rate would have been applied. But we were offered nothing.

Our room was infested with ants. Though I had to request a room change and they did this quickly. Our belongings were full of ants and so was the bed. We had to kill them all and unpack it all to ensure we wouldn’t bring them to the next room. I would have assumed a free drink or a discounted room rate would have been applied. But we were offered nothing.

Absolutely stunning property in the perfect location on the 1 line. Easy access to everything. Food was fantastic and eating in the grand canal is an experience not to be missed!

Absolutely stunning property in the perfect location on the 1 line. Easy access to everything. Food was fantastic and eating in the grand canal is an experience not to be missed!

I booked this hotel because of SLH , it's cost 700Euro , but more like 4 star business hotel , you should pass very dark aisle to your room, it's like staff access, the room's decoration is really rough. People works here , nice and helpful