Classy hotel that was surprisingly quiet and intimate given its proximity to Times Square. We thoroughly enjoyed our stay.

Classy hotel that was surprisingly quiet and intimate given its proximity to Times Square. We thoroughly enjoyed our stay.

great stay, bit overpriced. Friendly staff and clean.

great stay, bit overpriced. Friendly staff and clean.

We loved the service and personalized attention. Ali was particularly helpful with recommendations and travel arrangements! Thanks you Chatwal team :)

We loved the service and personalized attention. Ali was particularly helpful with recommendations and travel arrangements! Thanks you Chatwal team :)

Amazing staff to help my son and I.

Amazing staff to help my son and I.

Pool was too small, practically useless for children.

Pool was too small, practically useless for children.

The staff was professional, helpful, and very courteous. The rooms were clean. This hotel was in the right location. Everything was perfect!

The staff was professional, helpful, and very courteous. The rooms were clean. This hotel was in the right location. Everything was perfect!

Great spot if you are going to shows or using a base to see all the attractions of New York. Less than a block from Time Square and easy walk to subway to get around where you need to go.

Great spot if you are going to shows or using a base to see all the attractions of New York. Less than a block from Time Square and easy walk to subway to get around where you need to go.

The customer service was excellent. The hote staff have a warmth and we found them to be are exceedingly responsive and eager to address any issues raised. We will continue to return.

The customer service was excellent. The hote staff have a warmth and we found them to be are exceedingly responsive and eager to address any issues raised. We will continue to return.

Excellent stay. Very welcoming and friendly staff and high quality accommodation.

Excellent stay. Very welcoming and friendly staff and high quality accommodation.

This hotel is extremely well located and comfortable.

This hotel is extremely well located and comfortable.

Disappointing. I would not consider this hotel on par with NYC 5 star hotels. While there, the A/C in the entire hotel was not working well. Of course hotel staff never mentioned this until we complained, after which they offered us a fan. It was 98 degrees in NYC and the room felt wet it was so hot and humid. Additionally, the images online are misleading — rooms look much larger, pool looks larger, etc. The rooms were small, this is NYC I get it but images are deceiving. We did a 2 bed room and the beds are doubles, not queen sized. Further, I purchased some yogurt and fresh pressed green juice for my family, put in the mini fridge and the next day they were warm, I guess the fridge just stopped cooling. There goes $50. Ugh. Finally, the hotel location is convenient to time square, but the street cannot be turned on from 7th Ave. so any Ubers, taxis, etc had to make a massive loop to pick us up and it caused the Ubers to continue to cancel on us. I would not stay here again, for the price there much better options in NYC.

Disappointing. I would not consider this hotel on par with NYC 5 star hotels. While there, the A/C in the entire hotel was not working well. Of course hotel staff never mentioned this until we complained, after which they offered us a fan. It was 98 degrees in NYC and the room felt wet it was so hot and humid. Additionally, the images online are misleading — rooms look much larger, pool looks larger, etc. The rooms were small, this is NYC I get it but images are deceiving. We did a 2 bed room and the beds are doubles, not queen sized. Further, I purchased some yogurt and fresh pressed green juice for my family, put in the mini fridge and the next day they were warm, I guess the fridge just stopped cooling. There goes $50. Ugh. Finally, the hotel location is convenient to time square, but the street cannot be turned on from 7th Ave. so any Ubers, taxis, etc had to make a massive loop to pick us up and it caused the Ubers to continue to cancel on us. I would not stay here again, for the price there much better options in NYC.

The location is great, easy to walk or go anywhere by metro. The staff were very helpful and polite. Highly recommend.

The location is great, easy to walk or go anywhere by metro. The staff were very helpful and polite. Highly recommend.

The suite was clean and beautifully decorated. All of the hotel staff were kind, polite, attentive and skilled.

The suite was clean and beautifully decorated. All of the hotel staff were kind, polite, attentive and skilled.

Amazing hotel, impeccable service, treated like royalty, from beginning to end of stay. Highly recommend. Nicest hotel closest to Broadway.

Amazing hotel, impeccable service, treated like royalty, from beginning to end of stay. Highly recommend. Nicest hotel closest to Broadway.

Wonderful location.

Wonderful location.

This is a hidden gem in the middle of Times Square!

This is a hidden gem in the middle of Times Square!