There were roaches the second we stepped in the room.

There were roaches the second we stepped in the room.

My mom and I always enjoyed staying here many times before and never had an issue until this reservation. We got there late at night after 7.5 hours of driving, we tired and wanted to eat our dinner. We get into the room and immediately discovered multiple roaches roaming on the table and the bathroom. We decided to stick out and I was awaken my the sensation of roach crawling on top of my head. I took a picture of the one we stepped on in the bathroom for proof. Reported it to the lady at the reception desk. Only to receive an empty apology and the promise the manager would contact me to compensate me for the poor customer service. Have yet to receive a phone call and I do not think it will come. But I wanted to leave this review for others. I usually got rooms on the 3rd floor with no infestation. This time it was the 2nd floor. My only advice is if you still wish to book a room here, insist upon a room on the 3rd floor in my opinion.

My mom and I always enjoyed staying here many times before and never had an issue until this reservation. We got there late at night after 7.5 hours of driving, we tired and wanted to eat our dinner. We get into the room and immediately discovered multiple roaches roaming on the table and the bathroom. We decided to stick out and I was awaken my the sensation of roach crawling on top of my head. I took a picture of the one we stepped on in the bathroom for proof. Reported it to the lady at the reception desk. Only to receive an empty apology and the promise the manager would contact me to compensate me for the poor customer service. Have yet to receive a phone call and I do not think it will come. But I wanted to leave this review for others. I usually got rooms on the 3rd floor with no infestation. This time it was the 2nd floor. My only advice is if you still wish to book a room here, insist upon a room on the 3rd floor in my opinion.

Too many roaches in the restroom. And behind the curtain. I told the receptionist but dismissed my comment with a smile. So maybe she knows there's a small roach infestation.

Too many roaches in the restroom. And behind the curtain. I told the receptionist but dismissed my comment with a smile. So maybe she knows there's a small roach infestation.

Saw tiny roches in the restroom, no toothbrush or toothpaste,should be some rooms that allow smoking

Saw tiny roches in the restroom, no toothbrush or toothpaste,should be some rooms that allow smoking