The location and staff at the Normandie were excellent but I'm afraid I couldn't really say that my experience lived up to the four stars on the wall by the entrance. My room was not a four-star room. We all know that hotels only display the best aspects of the property, but on this occasion the difference between what was offered in the pictures when booking, to the reality, was rather misleading. It was cramped; the wardrobe was a kind of battleship grey, the door was a bluer shade of grey and the door to the bathroom (which itself was modern and stylish) was a sort of sickly cream that nevertheless went well with the tired wallpaper (the colour of which was a sort of off-nicotine). The floor sloped. I wouldn't put the breakfast as much more than adequate and I've certainly had better at lower-rated hotels. One of the reasons I chose this place was because of its high rating. I caught a glimpse of the room next door and it was indeed light, modern and airy as promised. So maybe I had bad luck. But the hotel didn't appear to be full so I'm disappointed they ended up giving me such a poor room. If I stayed again (and I wouldn't rule it out), I'd certainly enter into some kind of negotiation to make sure I wasn't allocated room 309 and wasn't going to end up feeling, frankly, a bit ripped off.

The location and staff at the Normandie were excellent but I'm afraid I couldn't really say that my experience lived up to the four stars on the wall by the entrance. My room was not a four-star room. We all know that hotels only display the best aspects of the property, but on this occasion the difference between what was offered in the pictures when booking, to the reality, was rather misleading. It was cramped; the wardrobe was a kind of battleship grey, the door was a bluer shade of grey and the door to the bathroom (which itself was modern and stylish) was a sort of sickly cream that nevertheless went well with the tired wallpaper (the colour of which was a sort of off-nicotine). The floor sloped. I wouldn't put the breakfast as much more than adequate and I've certainly had better at lower-rated hotels. One of the reasons I chose this place was because of its high rating. I caught a glimpse of the room next door and it was indeed light, modern and airy as promised. So maybe I had bad luck. But the hotel didn't appear to be full so I'm disappointed they ended up giving me such a poor room. If I stayed again (and I wouldn't rule it out), I'd certainly enter into some kind of negotiation to make sure I wasn't allocated room 309 and wasn't going to end up feeling, frankly, a bit ripped off.

Nice hotel is great location with excellent and friendly staff. Very close to walking tours and main attractions and opposite the tram station which is a very cheap way to get to and from the airport.

Nice hotel is great location with excellent and friendly staff. Very close to walking tours and main attractions and opposite the tram station which is a very cheap way to get to and from the airport.

Clean& comfortable . Great location. Friendly & professional staff.

Clean& comfortable . Great location. Friendly & professional staff.

Classic older hotel, great location, wonderful staff!

Classic older hotel, great location, wonderful staff!

Overall reasonable hotel. Nothing fancy, but nothing wrong... Value for $.

Overall reasonable hotel. Nothing fancy, but nothing wrong... Value for $.

Nice

Nice

Very good value for money and location was fantastic.

Very good value for money and location was fantastic.

We had an emergency and instead of carrying on on our vacation I am back in Bordeaux while my husband is in the local hospital. The staff has been wonderful in welcoming me back & helping in any way.

I loved my stay at this hotel. Location is amazing as there are so many attractions nearby. My room was spacious and clean - the ladies cleaned my room while I was having breakfast, so it was nice to find everything clean before heading out to explore the city.

I loved my stay at this hotel. Location is amazing as there are so many attractions nearby. My room was spacious and clean - the ladies cleaned my room while I was having breakfast, so it was nice to find everything clean before heading out to explore the city.

The hotel itself, though a four star, was in reality a five star with all the luxury and high standards associated with that rating. The location was convenient, the hotel was quiet and the beds were very comfortable.

The hotel itself, though a four star, was in reality a five star with all the luxury and high standards associated with that rating. The location was convenient, the hotel was quiet and the beds were very comfortable.

Perfect location, wonderful staff from the front desk to the cleaners. A nice environment, everyone very helpful

Perfect location, wonderful staff from the front desk to the cleaners. A nice environment, everyone very helpful

Awesome location! Center of Bordeaux everything in walking distance and tourism center right across the street. Staff was awesome!

Awesome location! Center of Bordeaux everything in walking distance and tourism center right across the street. Staff was awesome!

I liked this property

I liked this property

Great location; lovely spacious room and bathroom and nice view; welcoming staff on reception; very good breakfast, pleasant and helpful male member of staff at breakfast.

Great location; lovely spacious room and bathroom and nice view; welcoming staff on reception; very good breakfast, pleasant and helpful male member of staff at breakfast.

I will try to book this hotel again. I had a lovely room with a balcony. The staff were welcoming and professional. The location was near the river, sights, transportation and wonderful restaurants.

I will try to book this hotel again. I had a lovely room with a balcony. The staff were welcoming and professional. The location was near the river, sights, transportation and wonderful restaurants.

Great location and good comfort. Nothing unique about the property.

Great location and good comfort. Nothing unique about the property.

The hotel is very nice & good location. The staff were very pleasant & helpful. Hotel is located across from the main tram terminal. Very busy & noisy all day & night. We were there in March & AC not available to be turned on jn the room. We had to have the windows open for some air flow. The noise from the trams, people outside all night long and the nightclub across the street was a definite drawback. It didn’t begin to quiet down until 4 am.