The staff here lacks soft skills, and customer service. Beware that when you pay for items at this hotel they will charge you twice and refuse to provide receipts at the time if purchase. The staff also lack in comprehening english words and lacks patience. It’s disgusting how the staff talk to you as if they know everything and then when you threaten to complain the front desk manager Muhammad Alie will threathen to contact the police to lie to say you refuse to pay for service. I trusted the staff with my card. Provided the staff with my card and told the transaction was approved only to be told later the card was never charged. l tried to show prroof of bank statements and viedo to show staff taking my card to back to pay for items. The manager lied to my face and then threatened to contact the police to say I shouted with him and refused to pay. I did not refuse to pay I simply was upset and demanded answerers to why staff was in the back with my credit card doing God knows what for five minutes and to bw told later I was never charged. I have receipts frim my credit card company along with video. The manager refused to review the video and receipts. I recorded the incident on my phone.

- bathroom finishing was not up to known kempinski standards - staff were not so helpful, e.g. after check in I had to wait one hour for my luggage to be delivered to my room , another example staff had to reach out after check out to bill me for 4 $ ( yes you're not mistaken, it's four USD) worth of peanuts, although I paid almost 700 USD for 3 nights

- bathroom finishing was not up to known kempinski standards - staff were not so helpful, e.g. after check in I had to wait one hour for my luggage to be delivered to my room , another example staff had to reach out after check out to bill me for 4 $ ( yes you're not mistaken, it's four USD) worth of peanuts, although I paid almost 700 USD for 3 nights

Location is great!!

Location is great!!

I will back again

I will back again

I had a good time during my stay at Kempinski Nile Hotel. The staff were awesome and communication was excellent. Back soon!

I had a good time during my stay at Kempinski Nile Hotel. The staff were awesome and communication was excellent. Back soon!

Rooms too smalls. Old building

Rooms too smalls. Old building

The property is very small and outdated for the rate and a "luxury" category. It is a very nice "boutique" hotel with great location and view, however, you can see a lot of wear and tear. The cleanliness was also disappointing, the carpet was obviously dirty, there were a lot of finger prints and stains on the high touch areas, also we were scheduled for a linen change but they skipped it because we were checking out the following day. The water pressure was very weak as well. The bed and linen though were very good quality. Staff are very nice however they are very selective to allow certain cars to pull in for drop off/pick up which was not expected from a luxury hotel in this area. For the price I would rather stay at Four Season or Intercontinental next door.

The property is very small and outdated for the rate and a "luxury" category. It is a very nice "boutique" hotel with great location and view, however, you can see a lot of wear and tear. The cleanliness was also disappointing, the carpet was obviously dirty, there were a lot of finger prints and stains on the high touch areas, also we were scheduled for a linen change but they skipped it because we were checking out the following day. The water pressure was very weak as well. The bed and linen though were very good quality. Staff are very nice however they are very selective to allow certain cars to pull in for drop off/pick up which was not expected from a luxury hotel in this area. For the price I would rather stay at Four Season or Intercontinental next door.

Good overall

Good overall

Very nice place

Very nice place

Very fast and excellent services was provided by the hotel staff and the hotel manager and they are very helpful and friendly. I would highly recommend people to stay in this hotel and my next visit will be only in this hotel no where else

Very fast and excellent services was provided by the hotel staff and the hotel manager and they are very helpful and friendly. I would highly recommend people to stay in this hotel and my next visit will be only in this hotel no where else

Great customer service

Great customer service

We stayed for one night but it was amazing, the staff was wonderful and would recommend 10/10

We stayed for one night but it was amazing, the staff was wonderful and would recommend 10/10

Not that good

Not that good

Nice, friendly, and concerned staff

Nice, friendly, and concerned staff

This property is absolutely fantastic! The staff are so friendly and welcoming and were very accommodating. We are family of five and we the hotel was so safe to let our teenage kids go to the pool without us. The concierge, Raed, Arranged a fantastic day out to the pyramids along with other activities. Highly recommend this property to anyone visiting Cairo.

This property is absolutely fantastic! The staff are so friendly and welcoming and were very accommodating. We are family of five and we the hotel was so safe to let our teenage kids go to the pool without us. The concierge, Raed, Arranged a fantastic day out to the pyramids along with other activities. Highly recommend this property to anyone visiting Cairo.

I spent almost a week at this hotel and it is definitely not a 5 star hotel — for these reasons: 1/ the bed mattress is uneven and has a huge dent - I called reception, a guy came flipped the mattress and said mattress was bought a month earlier. 2/ the bathroom sink and bathtub get clogged every single time you use them. And the hair dryer doesn’t work. 3/ upon arriving - reception insists you pay all your stay upfront. I paid three days upfront and said on fourth day I would pay the rest - i was awaiting a transfer. They proceeded to lock me out of the room every single day. Apparently this is a common practice. I’d arrive exhausted late night after my conference - and find my key card disabled. 4- the noise level inside hotel is pretty bad. Around 5am the service doors in each floor start opening and slamming as hotel employees begin moving around. This is in addition to noise from traffic on the busy corniche road. This hotel is not worth $250 a night — should be half of that.

I spent almost a week at this hotel and it is definitely not a 5 star hotel — for these reasons: 1/ the bed mattress is uneven and has a huge dent - I called reception, a guy came flipped the mattress and said mattress was bought a month earlier. 2/ the bathroom sink and bathtub get clogged every single time you use them. And the hair dryer doesn’t work. 3/ upon arriving - reception insists you pay all your stay upfront. I paid three days upfront and said on fourth day I would pay the rest - i was awaiting a transfer. They proceeded to lock me out of the room every single day. Apparently this is a common practice. I’d arrive exhausted late night after my conference - and find my key card disabled. 4- the noise level inside hotel is pretty bad. Around 5am the service doors in each floor start opening and slamming as hotel employees begin moving around. This is in addition to noise from traffic on the busy corniche road. This hotel is not worth $250 a night — should be half of that.

Windows so not provide adequate noise insulation