Hotel is beautifully designed: peaceful, zen like, modern and sophisticated. Staff and service excellent. Breakfast buffet was wonderful with wide array of choices. Dinner was outstanding.

Hotel is beautifully designed: peaceful, zen like, modern and sophisticated. Staff and service excellent. Breakfast buffet was wonderful with wide array of choices. Dinner was outstanding.

The hotel is comfortable, the staff is good, the environment is beautiful and the place is neat and clean. I hope the hotel’s bars or restaurants can operate later. Apart from the spa and gym, we have no place to relax at night.

The hotel is comfortable, the staff is good, the environment is beautiful and the place is neat and clean. I hope the hotel’s bars or restaurants can operate later. Apart from the spa and gym, we have no place to relax at night.

The hotel is comfortable, the staff is good, the environment is beautiful, there is almost no nightlife

The hotel is comfortable, the staff is good, the environment is beautiful, there is almost no nightlife

Good but too expensive from what I get

Good but too expensive from what I get

We simply wanted to relax together on the room balcony and in the bar and restaurant. For our requirement the hotel was perfect

We simply wanted to relax together on the room balcony and in the bar and restaurant. For our requirement the hotel was perfect

Spacious room and clean room, staffs are helpful and respond promptly with my request. Will definitely stay again in this hotel.

Spacious room and clean room, staffs are helpful and respond promptly with my request. Will definitely stay again in this hotel.

Good

Good

nice. but too crowded this time, not as good as last time i stayed.

nice. but too crowded this time, not as good as last time i stayed.

The environment is comfortable and admirable

The environment is comfortable and admirable

Decent hotel, spacious room with nice garden view.

Decent hotel, spacious room with nice garden view.

I like the walking place in the property

I like the walking place in the property

Clean & comfortable. Good experience.

Clean & comfortable. Good experience.

Beautiful rooms and friendly hotel staff except for a few things…. The bidet nozzle was covered in black mold like it had never been cleaned. It might sound trivial but if you’re spending $500 a night, you expect it to be spotless. Service at the on-site restaurant was unorganized and aloof. On the night we went, the restaurant wasn’t busy and had many tables open but we were given the table closest to the door on a below freezing night. We had to flag a server down after 10 minutes once seated to get menus and take our drink order. They messed up a simple request of a burger with no cheese and the refire took almost 20 minutes at which point my dish was stone cold waiting for my wife’s to arrive. The maître d asked how everything was and when we explained we still hadn’t received my wife’s dish, he got a little annoyed and just said “it’s coming.” Why ask if you aren’t even willing to check or expedite?

Beautiful rooms and friendly hotel staff except for a few things…. The bidet nozzle was covered in black mold like it had never been cleaned. It might sound trivial but if you’re spending $500 a night, you expect it to be spotless. Service at the on-site restaurant was unorganized and aloof. On the night we went, the restaurant wasn’t busy and had many tables open but we were given the table closest to the door on a below freezing night. We had to flag a server down after 10 minutes once seated to get menus and take our drink order. They messed up a simple request of a burger with no cheese and the refire took almost 20 minutes at which point my dish was stone cold waiting for my wife’s to arrive. The maître d asked how everything was and when we explained we still hadn’t received my wife’s dish, he got a little annoyed and just said “it’s coming.” Why ask if you aren’t even willing to check or expedite?

Very nice resort with a peace and quiet environment. Good design of this Indigo Karuizawa. Good room and good public onsen bath.

Very nice resort with a peace and quiet environment. Good design of this Indigo Karuizawa. Good room and good public onsen bath.

The property landscape is very pretty and the onsen is great. Slightly far from the city centre but shuttle is available. Taxi is also an alternative and the fare won't be too expensive.

The property landscape is very pretty and the onsen is great. Slightly far from the city centre but shuttle is available. Taxi is also an alternative and the fare won't be too expensive.

Stunning garden environment, natural and beautiful. The multilingual staff are unfailingly polite and friendly. A treat

Stunning garden environment, natural and beautiful. The multilingual staff are unfailingly polite and friendly. A treat