I always stay in The Pines wherever I visit Malacca. I like the quiet location and also walking distance to nearby attractions. Reception is friendly. Clean room and ample parking space.

I always stay in The Pines wherever I visit Malacca. I like the quiet location and also walking distance to nearby attractions. Reception is friendly. Clean room and ample parking space.

Great room

Great room

The 2 bedroom unit was nice but as soon as we entered the room there was an issue with one of the toilets. We called maintenance and even though they came to look at the problem they never resolved it. After returning from being out all day we had to call maintenance again to fix the issue once and for all. The biggest issue was that the air con stopped working during the night which made it unbearable to have a good night sleep. The entire apartment was warm until around 6:30am. We attempted to rectify this but the panels were not working. The breakfast was of poor quality. More suited to a 2 star hotel. The ladies at reception were nice and offered good service and as mentioned before the apartment was very nice.

The 2 bedroom unit was nice but as soon as we entered the room there was an issue with one of the toilets. We called maintenance and even though they came to look at the problem they never resolved it. After returning from being out all day we had to call maintenance again to fix the issue once and for all. The biggest issue was that the air con stopped working during the night which made it unbearable to have a good night sleep. The entire apartment was warm until around 6:30am. We attempted to rectify this but the panels were not working. The breakfast was of poor quality. More suited to a 2 star hotel. The ladies at reception were nice and offered good service and as mentioned before the apartment was very nice.

The safe had no battery in 1 of our rooms. After informing front desk, it was still not repaired. Another room, the hot water was not working but after repair, the technician left the toilet all wet instead of cleaning it up

Staff and services are excellent. Would come Back again

Staff and services are excellent. Would come Back again

Nice hotel, next to the river

Nice hotel, next to the river

The hotel does not have fancy furnishings and the junior suite has a very small bathroom. The shower cubicle was leaking water onto the outside floor, making the bath mat wet. We think it is either the grout or the glass seal that lets water seep out. What we like is that the place is clean and the housekeeping staff do a good job, cleaning the rooms.

The hotel does not have fancy furnishings and the junior suite has a very small bathroom. The shower cubicle was leaking water onto the outside floor, making the bath mat wet. We think it is either the grout or the glass seal that lets water seep out. What we like is that the place is clean and the housekeeping staff do a good job, cleaning the rooms.

Good. The front desk would benefit from some extra training. Overall it was reasonable. There was a funny smell in the gym. The breakfast hot plates only had one burner under two trays so naturally my breakfast was like warm at best 3 days on the run. I even told them in day two so they had the opportunity to rectify this and chose not too. Instead I had to get the chef to warm my food in the microwave.

Good. The front desk would benefit from some extra training. Overall it was reasonable. There was a funny smell in the gym. The breakfast hot plates only had one burner under two trays so naturally my breakfast was like warm at best 3 days on the run. I even told them in day two so they had the opportunity to rectify this and chose not too. Instead I had to get the chef to warm my food in the microwave.

shopping and food very convenient

shopping and food very convenient

Clean, friendly staff, adequate parking. However, wifi is slow

Love the hotel view of the Malacca River both during the day and night. We definitely enjoyed our one night at the hotel. Wish could extend longer ♥️

Love the hotel view of the Malacca River both during the day and night. We definitely enjoyed our one night at the hotel. Wish could extend longer ♥️

Decent hotel

Decent hotel

One of our rooms had chewing gum on the wall of the washroom. The other room, housekeeping did not replenish the body soup

Spacious room but non-working phone in room caused inconvenience to call to front desk for assistance

Spacious room but non-working phone in room caused inconvenience to call to front desk for assistance

I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

Rooms are spacious and affordable, worth the money.

Rooms are spacious and affordable, worth the money.

Location is perfect. 1km walk to prime locations. Breakfast was satisfying l. Staff was friendly. Hotel cleanliness is well maintained. Rooms are huge and spacious.

Location is perfect. 1km walk to prime locations. Breakfast was satisfying l. Staff was friendly. Hotel cleanliness is well maintained. Rooms are huge and spacious.