Great hotel

Our room smelled strongly of urine, hotel was unwilling to find us a new room or even split our family to find us a clean room. Then refused a refund, only mere minutes after check-in. Had to dispute the charge with credit card company and find another hotel last-minute after long travel.

Our room smelled strongly of urine, hotel was unwilling to find us a new room or even split our family to find us a clean room. Then refused a refund, only mere minutes after check-in. Had to dispute the charge with credit card company and find another hotel last-minute after long travel.

The hotel staff are very friendly! This is an easy stay, with check-in and check-out going very fast. The location is great! The rooms are spacious. Thank you to the staff for a wonderful time!

We requested a non-smoking room. The room we received was not. The property sprayed something to mask the smell but we could still smell the smoke. Furthermore, the duvet cover had a hole in it from a cigarette burn. One of the staff came up to inspect our claim and still couldn't do anything about it. What's worse is he pretended he couldn't speak English so he wouldn't have to provide any service. It was completely unacceptable.

We requested a non-smoking room. The room we received was not. The property sprayed something to mask the smell but we could still smell the smoke. Furthermore, the duvet cover had a hole in it from a cigarette burn. One of the staff came up to inspect our claim and still couldn't do anything about it. What's worse is he pretended he couldn't speak English so he wouldn't have to provide any service. It was completely unacceptable.

The hotel staff are very friendly! This is an easy stay, with check-in and check-out going very fast. The location is great! The rooms are spacious. Thank you to the staff for a wonderful time!

It's ok hotel, room is small. Room is clean. Ok hotel to stay.

It's ok hotel, room is small. Room is clean. Ok hotel to stay.

While the rooms were clean and surprisingly spacious, our experience was marred by a few significant issues. The hotel didn't allow luggage storage upon our early arrival at 9 am which was a huge inconvenience, and the staff's limited English made communication challenging. Despite a family emergency back home, we couldn't obtain a refund for the last three days of our stay. Overall, while the rooms exceeded expectations, the lack of flexibility and communication barriers were notable drawbacks.

While the rooms were clean and surprisingly spacious, our experience was marred by a few significant issues. The hotel didn't allow luggage storage upon our early arrival at 9 am which was a huge inconvenience, and the staff's limited English made communication challenging. Despite a family emergency back home, we couldn't obtain a refund for the last three days of our stay. Overall, while the rooms exceeded expectations, the lack of flexibility and communication barriers were notable drawbacks.

It was a good stay. The room was big enough for a family of three. The toilet was spacious enough for a good shower or soaking yourself in the bathtub. The room was clean and made up everyday and there was enough toiletries and towels for everyone.

It was a good stay. The room was big enough for a family of three. The toilet was spacious enough for a good shower or soaking yourself in the bathtub. The room was clean and made up everyday and there was enough toiletries and towels for everyone.

It was better than most of the reviews made it sound like it would be. But definitely not the best.

It was better than most of the reviews made it sound like it would be. But definitely not the best.

Very very poor and unsatisfactory employee treatment. Very rude and unproffesional employee . She said her name is FAITH come to find out she was lying. Her name is Thu Nar very rude does not deserve to work in a customer service environment. She should not have any customer service facing job. She should be in the back office. She was the one that checked me in on May 12 in the evening.

Very very poor and unsatisfactory employee treatment. Very rude and unproffesional employee . She said her name is FAITH come to find out she was lying. Her name is Thu Nar very rude does not deserve to work in a customer service environment. She should not have any customer service facing job. She should be in the back office. She was the one that checked me in on May 12 in the evening.

Pretty decent place to stay.

Pretty decent place to stay.

No luggage storage or lobby area to wait. Lineups for automatic check in and elevators. Easy to bring guests into rooms.

No luggage storage or lobby area to wait. Lineups for automatic check in and elevators. Easy to bring guests into rooms.

Good location with small room

Good location with small room

Over priced. For what it is.

Over priced. For what it is.

Bathroom was unique but not always functional. Location was close to a couple different train stations.

Bathroom was unique but not always functional. Location was close to a couple different train stations.

It was a nice place to stay everything is nearby check in was fast I’ll recommend it ….. muy bonito lugar muy limpio y todo esta accesible

It was a nice place to stay everything is nearby check in was fast I’ll recommend it ….. muy bonito lugar muy limpio y todo esta accesible

Smelt like cigarettes, bathroom door was bent and didn’t shut, sheets seemed dirty when I arrived (eyelashes on the sheets and pillows). Floors were dirty. Unable to store my luggage for a few hours after checkout.

Smelt like cigarettes, bathroom door was bent and didn’t shut, sheets seemed dirty when I arrived (eyelashes on the sheets and pillows). Floors were dirty. Unable to store my luggage for a few hours after checkout.

Moldy shower curtain, towel rack fell off the door and floors didn't get vacuumed when the room was cleaned.