This place is amazing you feel welcome the minute you step in. Belkis and Tamara have an excellent customer service skill. very accommodating to your needs. This place was very clean and have a very comfortable bed. The free shuttles from the airport were very convenience and effective and for a small fee they pick you up from the cruise port to the airport.

We phoned to tell them we would be late. No problem. It was hard to find because the name was on the roof and we couldn't see it. Once we arrived it was a great experience! The room was huge and had all the amenities we like. Bed was comfortable and shower was wonderful!

We phoned to tell them we would be late. No problem. It was hard to find because the name was on the roof and we couldn't see it. Once we arrived it was a great experience! The room was huge and had all the amenities we like. Bed was comfortable and shower was wonderful!

After we drove for 6 hours we were told the elevator was out of order. We had to carry 8 bags to the 5th floor. The carpet had a big red stain right infront of the tv. I couldn't figure out was it a murder scene (joke), nail polish or anything else. We had 4 people in the room but only had 1 wash cloth. We went to the desk and were given more. One of the pillows had a big yellowish stain on it but we always bring our own pillow cases. The icetrays handle was broken off and just layed on top of it Overall our stay was ok. The employees were nice but the condition of the hotel could have been better.

After we drove for 6 hours we were told the elevator was out of order. We had to carry 8 bags to the 5th floor. The carpet had a big red stain right infront of the tv. I couldn't figure out was it a murder scene (joke), nail polish or anything else. We had 4 people in the room but only had 1 wash cloth. We went to the desk and were given more. One of the pillows had a big yellowish stain on it but we always bring our own pillow cases. The icetrays handle was broken off and just layed on top of it Overall our stay was ok. The employees were nice but the condition of the hotel could have been better.

My friend and I had a terrible stay at this hotel. Firstly, our door wouldn't open and the hotel staff wasn't helpful at all. They shuffled us around different rooms and every time they claimed to have fixed our door, IT WOULDN'T WORK. We will never stay at this hotel again.

My friend and I had a terrible stay at this hotel. Firstly, our door wouldn't open and the hotel staff wasn't helpful at all. They shuffled us around different rooms and every time they claimed to have fixed our door, IT WOULDN'T WORK. We will never stay at this hotel again.

Great

Great

Hotel was a bit stuffy and had a mild odor. All else was good.

Hotel was a bit stuffy and had a mild odor. All else was good.

Transportation was a bit confusing. Everyone was helpful and nice

Transportation was a bit confusing. Everyone was helpful and nice

ok

no complaints excellent 👌 service clean very

The customer service is not good

Amazing

I liked how they had shuttle transportation to MIA for free. Room was clean.

rooms and breakfast always excellent

rooms and breakfast always excellent

Really good stay

Clean and very welcoming!

Terrible communication with the front desk - declined refund through Travelocity . Front desk told my husband they were backed up in reservations . We were a few hours early for check in and HE was advised by front desk personnel that EVEN AT our check in time , a room was not guaranteed AND/OR OUR time may continue to be pushed back due to others still waiting for their rooms from past reservations who were still waiting in the lobby ! We were there traveling with children and we couldn’t just sit and wait around until late in the day to see if there was even going to be a room available or wait til late in the day ! This was told to him directly from front desk personnel ! And my husband advised them to please give us a call once a room is available and WE NEVER got a call . So we had to move on and book another hotel !! We are still fighting to get our money back ! We had moved on due to the INFORMATION given BY THE WORKER AT THE FRONT DESK , but yet we can’t get a refund ? Travelocity stated the worker told them “ they had plenty of rooms” which was a huge lie ! They told my husband a whole different story ! It’s ridiculous and I’ve never experienced this before and we DESERVE OUR REFUND !

very accessible

It was nice and clean the front desk staff was super friendly and helpful. We got transported to the airport via shuttle and it was on time.

Great Property

Checking in was really convenient, as they allow early check in and the staff was pretty great. My only complaint is my room had odd scent, almost like mildew but not quite.

Checking in was really convenient, as they allow early check in and the staff was pretty great. My only complaint is my room had odd scent, almost like mildew but not quite.

Great hotel at affordable price.

Great hotel at affordable price.

Good

Good