After the initial issue with the air con in our family room was resolved we had a lovely stay. The staff and in particular the manager were very nice.

After the initial issue with the air con in our family room was resolved we had a lovely stay. The staff and in particular the manager were very nice.

Amazing view, the wellness and food is 5 stars

Amazing view, the wellness and food is 5 stars

Honesty. I was accidentally overcharged, and later in the day when they caught the error it was immediately fixed. I would have never known, if not for their honesty.

Honesty. I was accidentally overcharged, and later in the day when they caught the error it was immediately fixed. I would have never known, if not for their honesty.

One of the smallest room I have seen in my life. I wouldn't go back before majing sure I cam get a bigger one. Otherwise the hotel and the facilities are fine.

One of the smallest room I have seen in my life. I wouldn't go back before majing sure I cam get a bigger one. Otherwise the hotel and the facilities are fine.

Fantastic hotel, breakfast superb choices, Short walk to centre.

Fantastic hotel, breakfast superb choices, Short walk to centre.

Excellent stay,SPA and indoor pool including outside poll was prefect.

Excellent stay,SPA and indoor pool including outside poll was prefect.

Beautiful sea view and excellent service provided by the staff. Maybe the size of the room could have been bigger.

Beautiful sea view and excellent service provided by the staff. Maybe the size of the room could have been bigger.

Firstly, credit where it's due- the photographer for this hotel deserves an award. This is two hotels joined together, one of which (grand hotel I) they have started to refurbish. Unsurprisingly, all the photos are from the refurbished parts, grand hotel II looks like if you walked into a best western that hadn't been updated in 40 years. When I asked the receptionist if we could move as the room was nothing like the photos, she was sympathetic (they get it a lot) but none of the 'newer' rooms have balconies and not many have sea views. They would do nothing towards a refund or gesture (the photos are so fake that there is one making the pool look as though it is directly in front of the hotel, where a pool normally is, rather than the reality of crossing a car park and road), and hotels.com did virtually nothing to help - yet they're willing to take their cut, of course. Don't expect to use the pool, people queue to put their towels down at 8.30am or whenever it opens, and then leave the loungers largely unoccupied. The area of Opatija is nice, but this hotel is nothing short of horrendous.

Firstly, credit where it's due- the photographer for this hotel deserves an award. This is two hotels joined together, one of which (grand hotel I) they have started to refurbish. Unsurprisingly, all the photos are from the refurbished parts, grand hotel II looks like if you walked into a best western that hadn't been updated in 40 years. When I asked the receptionist if we could move as the room was nothing like the photos, she was sympathetic (they get it a lot) but none of the 'newer' rooms have balconies and not many have sea views. They would do nothing towards a refund or gesture (the photos are so fake that there is one making the pool look as though it is directly in front of the hotel, where a pool normally is, rather than the reality of crossing a car park and road), and hotels.com did virtually nothing to help - yet they're willing to take their cut, of course. Don't expect to use the pool, people queue to put their towels down at 8.30am or whenever it opens, and then leave the loungers largely unoccupied. The area of Opatija is nice, but this hotel is nothing short of horrendous.

I have mixed feelings about this hotel. It is a historical hotel that also can accommodate conferences. The room was fine except that the desk and chair do not fit in the space allotted !? Small room does not equate to a 4 star hotel. This is a 3 star hotel. Pluses are a buffet breakfast and dinner is available. e outdoor pool is great if you get there before others do so good luck. Paid Parking?

I have mixed feelings about this hotel. It is a historical hotel that also can accommodate conferences. The room was fine except that the desk and chair do not fit in the space allotted !? Small room does not equate to a 4 star hotel. This is a 3 star hotel. Pluses are a buffet breakfast and dinner is available. e outdoor pool is great if you get there before others do so good luck. Paid Parking?

Our room badly need makeover, outdated furniture and mold in bathroom, we book three bed in a room, looking new on the photos, and we got two room instead. Receptionist told us there’s no out room available so she decide to give us those two rotten rooms. Parking is 100kn/day. Spa is the worst, rust and electric cables around...

Our room badly need makeover, outdated furniture and mold in bathroom, we book three bed in a room, looking new on the photos, and we got two room instead. Receptionist told us there’s no out room available so she decide to give us those two rotten rooms. Parking is 100kn/day. Spa is the worst, rust and electric cables around...

Great location, fantastic pools. Good beach. Very good food.

Great location, fantastic pools. Good beach. Very good food.

I didn’t get to stay there because hotels.com moved us to another hotel they said was a 5 star but I don’t know what makes a hotel 5 star but I’ve stayed in nicer motels in the back woods.

I didn’t get to stay there because hotels.com moved us to another hotel they said was a 5 star but I don’t know what makes a hotel 5 star but I’ve stayed in nicer motels in the back woods.

Nice place for stay. Popular for congress tourism, located by the sea, with hotel parking.

Nice place for stay. Popular for congress tourism, located by the sea, with hotel parking.

The location was central to everything, easy to park the car and just walk around. Great ocean views too. The hotel itself needs a bit of a face lift, it seemed a bit run down and awkward to get to our room. If you can't take the stairs this is not the hotel for you. We had to climb stairs to get to the elevator and then the elevator stops in between floors so you have to go up or down to get to your room. Since having knee surgery recently this was not the best choice for us.

Good selection of food, nice lobby, near centre. Additional charge for parking was a surprise but I was notified upon arrival. Spa wasnt very impressive.

The location was central to everything, easy to park the car and just walk around. Great ocean views too. The hotel itself needs a bit of a face lift, it seemed a bit run down and awkward to get to our room. If you can't take the stairs this is not the hotel for you. We had to climb stairs to get to the elevator and then the elevator stops in between floors so you have to go up or down to get to your room. Since having knee surgery recently this was not the best choice for us.

Good selection of food, nice lobby, near centre. Additional charge for parking was a surprise but I was notified upon arrival. Spa wasnt very impressive.

Definitely not a 4 star hotel in any respect. Room allocated was at the back of the hotel - no soundproof and the noise from the road was deplorable and resulted in getting no sleep. View from the room was of crumbling concrete falling off room facades. Food was below the standard expected of a 4 star establishment! Would not recommend and will not be returning!

Very nice indoor swimming pool with excellent amenities. Breakfast is wonderful with variety, great quality.