Terrible , shower flooded, toilet filled with water and overflowed so we couldn’t shower and had to use the loo downstairs , bed was like a brick , evening meal was inedible overall the worse airport stay I have ever had.

Terrible , shower flooded, toilet filled with water and overflowed so we couldn’t shower and had to use the loo downstairs , bed was like a brick , evening meal was inedible overall the worse airport stay I have ever had.

Had issues from games and misleading advertising on Google and the hotels website. 24hr room service with full English breakfast is not something that this hotel does. Hot breakfast is only available from 5:30am in the restaurant and on room service. I spoke with the shift manager and the general manager regarding the issues during both our stays. Issues from staff not available to open the main door to the phone system and Aircon units not working to errors with non delivery of ordered breakfast and errors with the breakfast items provided were discussed. The hotel agreed to refund the cost of the latest stay and will remove the website from Google which shows the wrong details which are false and misleading.

Had issues from games and misleading advertising on Google and the hotels website. 24hr room service with full English breakfast is not something that this hotel does. Hot breakfast is only available from 5:30am in the restaurant and on room service. I spoke with the shift manager and the general manager regarding the issues during both our stays. Issues from staff not available to open the main door to the phone system and Aircon units not working to errors with non delivery of ordered breakfast and errors with the breakfast items provided were discussed. The hotel agreed to refund the cost of the latest stay and will remove the website from Google which shows the wrong details which are false and misleading.

We came in on a light evening flight (with my son) - check in was very simple - comfortable night - had breakfast (very nice) and checked out by 9 30pm before continuing our journey. Would definitely do again

We came in on a light evening flight (with my son) - check in was very simple - comfortable night - had breakfast (very nice) and checked out by 9 30pm before continuing our journey. Would definitely do again

It was just a quick overnight stay after a short but late flight. We had not booked a room suitable for a disabled person, but as soon as the check-in staff saw my sister with her rolator walking aid, he quickly sought out a ground-floor room with disabled person's shower. I was impressed,

It was just a quick overnight stay after a short but late flight. We had not booked a room suitable for a disabled person, but as soon as the check-in staff saw my sister with her rolator walking aid, he quickly sought out a ground-floor room with disabled person's shower. I was impressed,

Convenient location next to T2 however the beds are absolutely rock solid, tiny double and the air con didn’t work. Check in lady was super helpful but wouldn’t come back.

Convenient location next to T2 however the beds are absolutely rock solid, tiny double and the air con didn’t work. Check in lady was super helpful but wouldn’t come back.

Only there for a 8 hours between flights. Ladies at reception went above and beyond. I want feeling well and they got my honey and tea. It made my night after lots of travelling.

Only there for a 8 hours between flights. Ladies at reception went above and beyond. I want feeling well and they got my honey and tea. It made my night after lots of travelling.

Nice airport hotel in walking distance to Luton airport. We had no A/C in the room due to a problem, but gave us a fan and drinks tokens.

The bed was not comfortable, sagged in the middle. The room was very hot and stuffy.

The bed was not comfortable, sagged in the middle. The room was very hot and stuffy.

Perfect location for Luton airport

Only stayed one night

Only stayed one night

Perfect location for Luton airport

When we checked in we were advised air conditioning was switched off. We were Offered water. No one contacted us to allow us so we couldn’t change the hotel Reservations. We were offered 50% off our booking.

Good enough restaurant in the hotel. A good pick if you have an early flight.

Good enough restaurant in the hotel. A good pick if you have an early flight.

When we checked in we were advised air conditioning was switched off. We were Offered water. No one contacted us to allow us so we couldn’t change the hotel Reservations. We were offered 50% off our booking.

Having stayed in many IHG hotels worldwide, this one is more of a Holiday Inn Express than a Holiday Inn. But, there's an Express across the street, so I guess they needed to differentiate the two. It's priced like an Express, so I can't complain.

Having stayed in many IHG hotels worldwide, this one is more of a Holiday Inn Express than a Holiday Inn. But, there's an Express across the street, so I guess they needed to differentiate the two. It's priced like an Express, so I can't complain.

As it was an overnight stay for a very early flight I only experienced reception. The booking in receptionist was excellent. The one as I was leaving had a charisma bypass and offered no help when I asked him about the bus service to the airport. The room was as always just what was required.

As it was an overnight stay for a very early flight I only experienced reception. The booking in receptionist was excellent. The one as I was leaving had a charisma bypass and offered no help when I asked him about the bus service to the airport. The room was as always just what was required.

Nice stay, restaurant service was not very good but manager rectified, TV remote not working in room to start, manager rectified

Nice stay, restaurant service was not very good but manager rectified, TV remote not working in room to start, manager rectified

Large room, comfortable, clean. Woken up by people talking in the next room, so soundproofing could be better.

Large room, comfortable, clean. Woken up by people talking in the next room, so soundproofing could be better.

I was in a disabled room, set up for wheelchair, but it was on the second floor and I wondered how a disabled person would get out in an emergency if the lifts were shut down.