Has to be the absolute worst hotel stay. First get there and they try ti give me a different room than what i reserved. Then has me recheck in 3 times. 1st room I had literally had an entire wall of outlets that didnt work, nor did it have lights. Not to mention you walk into the room and its an absolute Sauna and 90 degrees in there. After further inspection there were quite literal roaches in out sink and bathtub, i went to left the sheets to check and found MORE ROACHES. I told them and had my room switched. MORE BUGS FOUND IN THE MORNING. Went down stairs the dirty hallway and frayed rug staircase to the breakfast and their breakfast was a JOKE. They had 2 micro muffins in plastic and two jars of cereal. Frosted flakes and raisen brand. And get this... there was a bug in the jar of frosted flakes. THAT was their breakfast. Not even milk or other drinks. I told the front desk and they LAUGHED. Honestly only part worth a damn was the nice maintenance man asking me if we need anything.

Has to be the absolute worst hotel stay. First get there and they try ti give me a different room than what i reserved. Then has me recheck in 3 times. 1st room I had literally had an entire wall of outlets that didnt work, nor did it have lights. Not to mention you walk into the room and its an absolute Sauna and 90 degrees in there. After further inspection there were quite literal roaches in out sink and bathtub, i went to left the sheets to check and found MORE ROACHES. I told them and had my room switched. MORE BUGS FOUND IN THE MORNING. Went down stairs the dirty hallway and frayed rug staircase to the breakfast and their breakfast was a JOKE. They had 2 micro muffins in plastic and two jars of cereal. Frosted flakes and raisen brand. And get this... there was a bug in the jar of frosted flakes. THAT was their breakfast. Not even milk or other drinks. I told the front desk and they LAUGHED. Honestly only part worth a damn was the nice maintenance man asking me if we need anything.

Bugs bugs bugs run as fast as you can. Booked post tornado due to power outage at home, was to hot to sleep and this was only thing in town left available that night so figured it would do for night, I just want air and sleep. Woke up about 2 hours after arrived and opened my eyes to a bed bug walking across the pillow beside me. I flipped out straight out of bed I went took video to take downstairs cause at this point no way was I staying. Was after 2am when checked in and by then it was approaching 5am. So much for sleep. Showed guys at desk pictures and videos and they laughed and asked if was piece of paper because it was the white sheets but clearly see the black bug walking across them. Needless to say I paid for a room I refused to sleep in and was no problem with management it wasted my money or that they had bugs which tells me they already knew they were there. If you are into sleeping with unknown things all over you this is your place to stay but it wasn't my cup of tea!

Bugs bugs bugs run as fast as you can. Booked post tornado due to power outage at home, was to hot to sleep and this was only thing in town left available that night so figured it would do for night, I just want air and sleep. Woke up about 2 hours after arrived and opened my eyes to a bed bug walking across the pillow beside me. I flipped out straight out of bed I went took video to take downstairs cause at this point no way was I staying. Was after 2am when checked in and by then it was approaching 5am. So much for sleep. Showed guys at desk pictures and videos and they laughed and asked if was piece of paper because it was the white sheets but clearly see the black bug walking across them. Needless to say I paid for a room I refused to sleep in and was no problem with management it wasted my money or that they had bugs which tells me they already knew they were there. If you are into sleeping with unknown things all over you this is your place to stay but it wasn't my cup of tea!

Horrible

Horrible

A huge storm rook out all power in Tyler. The hotel was amazing, generators, candles, offers to discount my room. They went above and beyond my expectations I will stay here again if my travels have me in Tyler.

A huge storm rook out all power in Tyler. The hotel was amazing, generators, candles, offers to discount my room. They went above and beyond my expectations I will stay here again if my travels have me in Tyler.

Front desk person and manager very friendly and helpful

Front desk person and manager very friendly and helpful

Hotel was ok, if you can get past the smell of cat urine

Hotel was ok, if you can get past the smell of cat urine

Where do I start ? We walked in the room and it was NOT the room I asked for. I asked for a KING smoking room what I got was NOT that. I got two full sized beds in a smoking room. One top of that the walls were DISGUSTING, looked like a piece of the edge of the ledge coming out of the wall was broken. The two lights between the two beds only ONE worked, there was no back on the remote, the sheets looked dirty or stained or something. Also had a broken rolling chair in the room. One of the towels we had was RIPPED, our keys stopped working TWICE and the icing on the cake when we got a clogged toilet I went down and asked for a plunger and they told me that they only had ONE plunger for the WHOLE HOTEL and that someone else was using it and that they’d call me or my room when they had it back. I never got a call, I had to go to the closest Walmart and BUY one OUT OF POCKET. (Luckily the reimbursed me for it and I let them have it. They’ll have more use out of it) there were dead bugs all over the place behind things. I took a few pictures of the room before we checked out I should’ve gotten more and some videos but it was not at all what I would expect for paying $160 ON TOP OF a. $25 deposit once I got there which I WAS not informed of by the way. Never again will I be staying there.

Where do I start ? We walked in the room and it was NOT the room I asked for. I asked for a KING smoking room what I got was NOT that. I got two full sized beds in a smoking room. One top of that the walls were DISGUSTING, looked like a piece of the edge of the ledge coming out of the wall was broken. The two lights between the two beds only ONE worked, there was no back on the remote, the sheets looked dirty or stained or something. Also had a broken rolling chair in the room. One of the towels we had was RIPPED, our keys stopped working TWICE and the icing on the cake when we got a clogged toilet I went down and asked for a plunger and they told me that they only had ONE plunger for the WHOLE HOTEL and that someone else was using it and that they’d call me or my room when they had it back. I never got a call, I had to go to the closest Walmart and BUY one OUT OF POCKET. (Luckily the reimbursed me for it and I let them have it. They’ll have more use out of it) there were dead bugs all over the place behind things. I took a few pictures of the room before we checked out I should’ve gotten more and some videos but it was not at all what I would expect for paying $160 ON TOP OF a. $25 deposit once I got there which I WAS not informed of by the way. Never again will I be staying there.

Property gives out personal information to anyone who calls asking for you by name. Roaches on the floor. Very sketchy side of town feel

Property gives out personal information to anyone who calls asking for you by name. Roaches on the floor. Very sketchy side of town feel

This was the single worst hotel I have ever stayed in for that price. I would like Hotels.com to remove them from the choices. The air conditioner never got cool . We had to ask for tissue paper the bed was awful the deposits that you had to get back on your own were a pain. . Both doors in our room had holes in them. Evidently Hotels.com has never been there. TAKE THEM OFF your website.

This was the single worst hotel I have ever stayed in for that price. I would like Hotels.com to remove them from the choices. The air conditioner never got cool . We had to ask for tissue paper the bed was awful the deposits that you had to get back on your own were a pain. . Both doors in our room had holes in them. Evidently Hotels.com has never been there. TAKE THEM OFF your website.

Terrible room condition . unfortunately can’t upload pictures to show how bad room walls and general conditions .

Terrible room condition . unfortunately can’t upload pictures to show how bad room walls and general conditions .

I had already paid ahead before I got to the property. The lobby was filthy like no one has cleaned it. Got to the first room and was greeted by roaches, stains on the sheet. Ask for cancellation to get money back but was move to another room. Little bit better but not at the same time. Lucky we pack our on sheets and cover. We decided to stay, just one night. But never ever ever will I come back to this nasty hotel.

I had already paid ahead before I got to the property. The lobby was filthy like no one has cleaned it. Got to the first room and was greeted by roaches, stains on the sheet. Ask for cancellation to get money back but was move to another room. Little bit better but not at the same time. Lucky we pack our on sheets and cover. We decided to stay, just one night. But never ever ever will I come back to this nasty hotel.

The room had not been cleaned. Bathwater was left in tub from previous guest. The tub did not drain. There was dried dog poop left in the carpet. There was no soap,shampoo. 1 towel 1 wash rag.

The room had not been cleaned. Bathwater was left in tub from previous guest. The tub did not drain. There was dried dog poop left in the carpet. There was no soap,shampoo. 1 towel 1 wash rag.

Having to go inside

Having to go inside

It was ok stay, the bed were decent, but it could be cleaner. Too many roach sightings, but they had simple breakfast,: cereal,muffins, and ☕

It was ok stay, the bed were decent, but it could be cleaner. Too many roach sightings, but they had simple breakfast,: cereal,muffins, and ☕

Prpperty was dirty, in the hallways amd rooms. There was trash and wads of hair on the carpet in the hallway. The floorimg in the room was uneven and peeling. There were roaches in the bathroom. The pictures on the website here and the company site are not the same as the building; looks as if those are the pictures from when the building was originally purchased.

Prpperty was dirty, in the hallways amd rooms. There was trash and wads of hair on the carpet in the hallway. The floorimg in the room was uneven and peeling. There were roaches in the bathroom. The pictures on the website here and the company site are not the same as the building; looks as if those are the pictures from when the building was originally purchased.

It felt unsafe and was very dirty

It felt unsafe and was very dirty