I booked a 3 bedroom apt at the Plymouth Sonder location in Chicago for out of state family traveling to chicago for a family reunion. The accommodations themselves were well appointed and comfortable and centrally located to all downtown Chicago attractions dnd transportation. My grievance is with management. My 69 yo cousin slipped and fell in the slick surfaced shower badly bruising her body badly enough to require immediate medical attention. Notification was made to the Sonder help number provided on the reservation and while sympathetic, they did nothing when asked if they could provide a non slip matt for the showers (other guests were experiencing near slips). The help line response simply dismissed it by saying "we don't have those on premises". Should an emergency situation arise, just know you are alone to deal with it.

I booked a 3 bedroom apt at the Plymouth Sonder location in Chicago for out of state family traveling to chicago for a family reunion. The accommodations themselves were well appointed and comfortable and centrally located to all downtown Chicago attractions dnd transportation. My grievance is with management. My 69 yo cousin slipped and fell in the slick surfaced shower badly bruising her body badly enough to require immediate medical attention. Notification was made to the Sonder help number provided on the reservation and while sympathetic, they did nothing when asked if they could provide a non slip matt for the showers (other guests were experiencing near slips). The help line response simply dismissed it by saying "we don't have those on premises". Should an emergency situation arise, just know you are alone to deal with it.

The issue is this is a pretty rough part of town and it’s kind of dangerous. You have to watch her back.

The issue is this is a pretty rough part of town and it’s kind of dangerous. You have to watch her back.

Great place to stay and visit Chicago on foot. The property was exactly what we hoped for.

Great place to stay and visit Chicago on foot. The property was exactly what we hoped for.

Windows were drafty and didn't block out any of the neighborhood noise. Some of the bedroom doors don't close properly. Otherwise very clean and comfortable.

Windows were drafty and didn't block out any of the neighborhood noise. Some of the bedroom doors don't close properly. Otherwise very clean and comfortable.

Extremely small apartment, the rooms are only as big as the queen size bed.

Extremely small apartment, the rooms are only as big as the queen size bed.

Great facilities and close to tourist attractions, nearby bus and L train stations. Highly recommended apartment

Great facilities and close to tourist attractions, nearby bus and L train stations. Highly recommended apartment

Gréât location. Gréât amenities for families. Loved having a full fridge and laundry. No replies to questions via suggested app, however, so zero support/contact with a no-staff hotel, so that was the only disappointment. Fabulous stay otherwise.

Gréât location. Gréât amenities for families. Loved having a full fridge and laundry. No replies to questions via suggested app, however, so zero support/contact with a no-staff hotel, so that was the only disappointment. Fabulous stay otherwise.

Location for being downtown is great. The place itself felt and appeared cheap, including cabinets crooked, bed sheets that felt like paper, no soap by certain sinks, curtains that let in a lot of light in the morning. The place also isn’t very well insulated for sound, luckily our neighbors above weren’t too noisy but given there is nobody on premise to help with anything if there was a situation like that you’d probably be out of luck.

Location for being downtown is great. The place itself felt and appeared cheap, including cabinets crooked, bed sheets that felt like paper, no soap by certain sinks, curtains that let in a lot of light in the morning. The place also isn’t very well insulated for sound, luckily our neighbors above weren’t too noisy but given there is nobody on premise to help with anything if there was a situation like that you’d probably be out of luck.

Hi, it was very nice. Great service. It was a bit loud and really hot in the rooms. It was a little bit of a walk, and the parking was a little ways but overall it was very nice and we would definitely stay there again for our size group. Thank you!

Hi, it was very nice. Great service. It was a bit loud and really hot in the rooms. It was a little bit of a walk, and the parking was a little ways but overall it was very nice and we would definitely stay there again for our size group. Thank you!

The space was perfect size for the group that visited. We spent most of our time out of the room and mainly used it as a place to sleep. The air units in the bedrooms off of the living room/kitchen would only heat and not cool so it was very warm in those two rooms.

The space was perfect size for the group that visited. We spent most of our time out of the room and mainly used it as a place to sleep. The air units in the bedrooms off of the living room/kitchen would only heat and not cool so it was very warm in those two rooms.

Property lacks attention and has had low quality care- potential environmental issues. Upon arrival to room greeted with stench which was finally isolated to stagnant dishwasher area. Running a cycle with soap seemed to clear the issue. There was extensive water damage to most of bathroom ceiling and hallway, and it looks like a repaint was attempted. But yellowing and molding from redamage is coming back though. We were somewhat concerned about airborne mold but my fiancé decided against relocating. The bed didnt sit right and further inspection revealed that a leg had broken off and someone attempted to replace it with a stack of pieces of plywood. The bedrooms were much smaller than how they appeared in photos, so much so that you cant actually close the door without moving the bed, which would have knocked it off the jenga stack. Other than that, it was fine

Property lacks attention and has had low quality care- potential environmental issues. Upon arrival to room greeted with stench which was finally isolated to stagnant dishwasher area. Running a cycle with soap seemed to clear the issue. There was extensive water damage to most of bathroom ceiling and hallway, and it looks like a repaint was attempted. But yellowing and molding from redamage is coming back though. We were somewhat concerned about airborne mold but my fiancé decided against relocating. The bed didnt sit right and further inspection revealed that a leg had broken off and someone attempted to replace it with a stack of pieces of plywood. The bedrooms were much smaller than how they appeared in photos, so much so that you cant actually close the door without moving the bed, which would have knocked it off the jenga stack. Other than that, it was fine

Fair price and efficient unfortunately the street activity in close proximity to property was quite sketchy

Fair price and efficient unfortunately the street activity in close proximity to property was quite sketchy

Pictures of this location are VERY manipulating. This building is very outdated and need lots of foundation work just to close the doors in the rooms. Security guard served of no purpose as the trouble kids stayed outside smoking weed and yelling at eachother. Customer service was good but staff at location was horrible

Pictures of this location are VERY manipulating. This building is very outdated and need lots of foundation work just to close the doors in the rooms. Security guard served of no purpose as the trouble kids stayed outside smoking weed and yelling at eachother. Customer service was good but staff at location was horrible

Very safe and clean. I will definitely be booking again with them.

Very safe and clean. I will definitely be booking again with them.

Everything great, I will book in sonder in every city they have. Great experience. Thank you!!

Everything great, I will book in sonder in every city they have. Great experience. Thank you!!

Very helpful staff. Clean apartment in a good location. Walking distance to everything. Inside the apartment is simply too COLD. The heating system didn't work well. It's at best 55 degree in the living area and the two rooms with windows are definitely below 50 degree inside. It shall be fixed.

Very helpful staff. Clean apartment in a good location. Walking distance to everything. Inside the apartment is simply too COLD. The heating system didn't work well. It's at best 55 degree in the living area and the two rooms with windows are definitely below 50 degree inside. It shall be fixed.