all good

all good

Excellent

Excellent

Not a 5 star hotel - rooms and bathrooms are in desperate need of renovation. Sliding door on the shower was rusted and won’t slide so had to leave it open or you’d be stuck inside! Pool area is decent but not exceptional. Beaches are much nicer elsewhere on the south coast - softer sand, clearer waters. The only plus point was a decent breakfast selection.

Not a 5 star hotel - rooms and bathrooms are in desperate need of renovation. Sliding door on the shower was rusted and won’t slide so had to leave it open or you’d be stuck inside! Pool area is decent but not exceptional. Beaches are much nicer elsewhere on the south coast - softer sand, clearer waters. The only plus point was a decent breakfast selection.

Check out process was horrible. Would not allow check out until they went to room and confirmed mini bar. Made me feel like they thought I was a lying thief. I was not lying. I gave them accurate info. Why not take my word and allow check out? Really? Why doubt your guest when you are only talking about $8 worth of drinks? Seems crazy to treat your guest like you don’t trust them and they are dishonest

Check out process was horrible. Would not allow check out until they went to room and confirmed mini bar. Made me feel like they thought I was a lying thief. I was not lying. I gave them accurate info. Why not take my word and allow check out? Really? Why doubt your guest when you are only talking about $8 worth of drinks? Seems crazy to treat your guest like you don’t trust them and they are dishonest

Despite booking one of the most expensive rooms in the hotel I was given the run around for an hour. Check in was at 2 yet it was 3pm before they gave me the keys. Also, I had asked in advance for an extra bed in my suite but there was not one.

Despite booking one of the most expensive rooms in the hotel I was given the run around for an hour. Check in was at 2 yet it was 3pm before they gave me the keys. Also, I had asked in advance for an extra bed in my suite but there was not one.

My experience was very mixed. I got upgraded to a sea view suite which was excellent. Super comfortable bed and great bath and balcony and living room. Just like in photos. Ordinary rooms are less than one would expect from a Radisson, and not like in the photos. My main issue was the constant loud techno music at the central poolside from 11am to 9pm, even when the pool-side bar was closed. It was not music suitable for a summer pool-side, but more for a night-club. Could hear from inside ordinary pool-side rooms also. Other hotels I stayed in along this coast has pool-side music but it was pleasant. Breakfast was good and nice to sit by pool. Loved sitting out by the beach at night and the natural pool area in the sea by the hotel was fab for splashing around, but not advised for weak swimmers, in off-season. Nothing to do outside the hotel in walking distance, and quite depressing roadway outside. Duty manager was excellent and addressed some concerns I had very professionally. I recommend Hotels.com loyalty scheme for assisting in upgrades!

My experience was very mixed. I got upgraded to a sea view suite which was excellent. Super comfortable bed and great bath and balcony and living room. Just like in photos. Ordinary rooms are less than one would expect from a Radisson, and not like in the photos. My main issue was the constant loud techno music at the central poolside from 11am to 9pm, even when the pool-side bar was closed. It was not music suitable for a summer pool-side, but more for a night-club. Could hear from inside ordinary pool-side rooms also. Other hotels I stayed in along this coast has pool-side music but it was pleasant. Breakfast was good and nice to sit by pool. Loved sitting out by the beach at night and the natural pool area in the sea by the hotel was fab for splashing around, but not advised for weak swimmers, in off-season. Nothing to do outside the hotel in walking distance, and quite depressing roadway outside. Duty manager was excellent and addressed some concerns I had very professionally. I recommend Hotels.com loyalty scheme for assisting in upgrades!

The check in procedure was very efficient. Excellent juice.

The check in procedure was very efficient. Excellent juice.

Hotel was nice, lots of renovations on the go during our stay unfortunately. Also unfortunately we couldn’t buy alcoholic drinks as it was a religious holiday. The rooms were great. Stayed in a suite. Food choice in dinner buffet very poor for western tastes.

Hotel was nice, lots of renovations on the go during our stay unfortunately. Also unfortunately we couldn’t buy alcoholic drinks as it was a religious holiday. The rooms were great. Stayed in a suite. Food choice in dinner buffet very poor for western tastes.

Excellent staff

Excellent staff

Overall a good stay

Overall a good stay

The rooms were not very clean.

When we checked in the room was smelling strong of perfume. We went out for 3-4 hours, and when we came back and the perfume smell had gone, there was a distinct smell of mould. We were offered a new room, but it was just the same. We wanted a full refund, but had to pay for one night. We left anyway and checked in to another hotel. The hallway and room was very worn down, not like on the pictures at all. But other than that and the smell of mould, the room seemed clean. There was some really helpful and kind staffmembers, but the manager was rude.

When we checked in the room was smelling strong of perfume. We went out for 3-4 hours, and when we came back and the perfume smell had gone, there was a distinct smell of mould. We were offered a new room, but it was just the same. We wanted a full refund, but had to pay for one night. We left anyway and checked in to another hotel. The hallway and room was very worn down, not like on the pictures at all. But other than that and the smell of mould, the room seemed clean. There was some really helpful and kind staffmembers, but the manager was rude.

Location is good . Hotel needs improvement in all sectors..

Location is good . Hotel needs improvement in all sectors..

Following health measures

Beautiful Hotel! We had a one bedroom suite and it was magnificent. We had a huge wraparound patio with panoramic views of the ocean all around, that is almost felt like we were in the middle of the Ocean. The rooms were decorated beautifully with Ocean colors.Our room boy Lasith was the best. His careful attention to detail made our stay special. Food was good and service all around was superb!

Beautiful Hotel! We had a one bedroom suite and it was magnificent. We had a huge wraparound patio with panoramic views of the ocean all around, that is almost felt like we were in the middle of the Ocean. The rooms were decorated beautifully with Ocean colors.Our room boy Lasith was the best. His careful attention to detail made our stay special. Food was good and service all around was superb!

For the price of a 5-star hotel: Beach is not swimmable, barely walkable with the shape corse sand. The fake palm tree in the water makes a real eyesore. Room was small and dark with cheap, stained furniture and patchy painted-over walls & ceiling. Buffets looked and tasted like hospital food, and ala carte items made me miss McDonalds like never before. Worst part was front desk service - Miss Desha Lak was a real piece of work - no eye contact, slammed check in form on counter with her palm, threw a pen on top, and so much despise in her tone that made us feel really unwelcome. She also refused to help with currency exchange - “check the rates yourself over there” were her exact words. Our stay at this godforsaken hotel really ruined our wonderful time in Sri Lanka. Please don’t make the same mistake we did.

For the price of a 5-star hotel: Beach is not swimmable, barely walkable with the shape corse sand. The fake palm tree in the water makes a real eyesore. Room was small and dark with cheap, stained furniture and patchy painted-over walls & ceiling. Buffets looked and tasted like hospital food, and ala carte items made me miss McDonalds like never before. Worst part was front desk service - Miss Desha Lak was a real piece of work - no eye contact, slammed check in form on counter with her palm, threw a pen on top, and so much despise in her tone that made us feel really unwelcome. She also refused to help with currency exchange - “check the rates yourself over there” were her exact words. Our stay at this godforsaken hotel really ruined our wonderful time in Sri Lanka. Please don’t make the same mistake we did.

The hotel is nice and nice location but it wasn’t clean at all and the staff are not helpful at all .. they need to improve

The hotel is nice and nice location but it wasn’t clean at all and the staff are not helpful at all .. they need to improve