Loved it

Big room! Friendly staff and helpful,

A

A

Really like the staff super nice and professional

Really like the staff super nice and professional

Ok

Ok

Ok

Ok

Ok

Let me tell you, I really, really want to like this place. The only reason why I'm giving it two stars instead of zero stars is because the staff is absolutely amazing. I can't stress, how polite, helpful, and concerned they were while I had my six nights stay in Leon, the rooms are quite nice spacious and I love the way the bathroom set up. Now here's the problem, in the six nights that we stayed there we moved rooms four times, because there was a lack of air-conditioning in each room. As a matter fact, when we turn the air-conditioning on the heat actually went up by 2°. After they tried to fix it, a little bit of air come on and then it would dissipate. Like I said, we moved rooms four times and six days so as you could imagine, it was very annoying. Again, I can't stress that the food was excellent and the hotel restaurants, the service from the front desk, and from the restaurant help were amazing.if my review was based on that, I would give them eight out of five stars. But unfortunately, the whole lack of AC was not good, especially for the price.

Let me tell you, I really, really want to like this place. The only reason why I'm giving it two stars instead of zero stars is because the staff is absolutely amazing. I can't stress, how polite, helpful, and concerned they were while I had my six nights stay in Leon, the rooms are quite nice spacious and I love the way the bathroom set up. Now here's the problem, in the six nights that we stayed there we moved rooms four times, because there was a lack of air-conditioning in each room. As a matter fact, when we turn the air-conditioning on the heat actually went up by 2°. After they tried to fix it, a little bit of air come on and then it would dissipate. Like I said, we moved rooms four times and six days so as you could imagine, it was very annoying. Again, I can't stress that the food was excellent and the hotel restaurants, the service from the front desk, and from the restaurant help were amazing.if my review was based on that, I would give them eight out of five stars. But unfortunately, the whole lack of AC was not good, especially for the price.

Excellent service

Excellent service

Great place, modern, good rooms, nice area. Starbucks in front, great balconies.

Great place, modern, good rooms, nice area. Starbucks in front, great balconies.

Vaca

Jahsd

Vaca

Did not have my check in ready and still charged me

Did not have my check in ready and still charged me

Modern and spacious rooms

Modern and spacious rooms

It is a great hotel and the service is awesome. Unfortunately, when we arrived to the room we found out that the glasses in the room were dirty. We found out that they do not display all the information oye of rooms they have to offer on Expedia, like rooms with hot tub and terrace. In the other hand, they are very strict with late checkout options. We requested the checkout at 13:00 instead of 12:00 as it is established and they only gave us 12:30 as option with. O extra fee. If they could be a little more flexible will be very appreciated.

It is a great hotel and the service is awesome. Unfortunately, when we arrived to the room we found out that the glasses in the room were dirty. We found out that they do not display all the information oye of rooms they have to offer on Expedia, like rooms with hot tub and terrace. In the other hand, they are very strict with late checkout options. We requested the checkout at 13:00 instead of 12:00 as it is established and they only gave us 12:30 as option with. O extra fee. If they could be a little more flexible will be very appreciated.

We had some situation at room 820: 1. phone did not work, there was no way to order suite service. 2. Room was not cleaned on August 27th, despite we ask for the service, at 9:00 pm they send maids to clean the room. 3. No safety on room. 4. Shampoo and conditioner very low quality, and very tiny. 5. Dirty Balcony

We had some situation at room 820: 1. phone did not work, there was no way to order suite service. 2. Room was not cleaned on August 27th, despite we ask for the service, at 9:00 pm they send maids to clean the room. 3. No safety on room. 4. Shampoo and conditioner very low quality, and very tiny. 5. Dirty Balcony

Everything excellent. Nice property and very polite staff.

Everything excellent. Nice property and very polite staff.

Beautiful hotel! Great customer service! I added daily breakfast and was the best hotel breakfast by far with great selections! Rooms were nice, clean and beautiful! The beds were very comfy and with plenty of soft pillows. The restaurant had beautiful outdoor seating, very good cocktails and a great selection of other drinks, food also delicious! Overall Highly recommended!

Beautiful hotel! Great customer service! I added daily breakfast and was the best hotel breakfast by far with great selections! Rooms were nice, clean and beautiful! The beds were very comfy and with plenty of soft pillows. The restaurant had beautiful outdoor seating, very good cocktails and a great selection of other drinks, food also delicious! Overall Highly recommended!