The check in experience was awful! I booked a room with 2 beds, for a couple and a child. When we arrived at the room, there was only one bed. No one informed us the room we booked was not available and we had the terrible surprise when we got at the room. I went back to the reception and said there was no bed for my son. The employee said he couldn’t do anything and I had to talk to the manager the next day. So we had to sleep 3 people in one bed, with only 2 pillows!!! The next day the manager apologized, we were moved to the type of room I booked and we received a dinner invitation as an excuse. So, although the initial stay was terrible, it became pleasant after the second day. The locality is excellent, breakfast was very good and most employees are very friendly. I would recommend the hotel.

Good

Good

It's always a challenge with the receipt; they always tell you the same thing, that they'll send it by mail and then they don't. If there's a deadline to send it for finance department reasons, they should inform us.

It's always a challenge with the receipt; they always tell you the same thing, that they'll send it by mail and then they don't. If there's a deadline to send it for finance department reasons, they should inform us.

Everything is too small, bathroom and Everything in the room. Horrible to stay for long periods of time

Everything is too small, bathroom and Everything in the room. Horrible to stay for long periods of time

Great place, the room a little small for my taste. Excellent location, walking distance to everything!

Great place, the room a little small for my taste. Excellent location, walking distance to everything!

Horrible service!

Service bad.

I’m extremely disappointed with this hotel, after staying there for two weeks and being so nice to them - even getting pizza from the front desk staff (which the manager did not even thank me for)… All I got was harassment from them - horrible customer service! They treated me very disrespectfully and the security guard asked if my friends were from Venezuela and that they could not come in?? I am sorry but paying for a hotel one deserves good treatment - and not being HARRASED by the front desk staff or the security guard that is homophobic and discriminatory towards foreigners! UNACCEPTABLE - will never stay here again.

I’m extremely disappointed with this hotel, after staying there for two weeks and being so nice to them - even getting pizza from the front desk staff (which the manager did not even thank me for)… All I got was harassment from them - horrible customer service! They treated me very disrespectfully and the security guard asked if my friends were from Venezuela and that they could not come in?? I am sorry but paying for a hotel one deserves good treatment - and not being HARRASED by the front desk staff or the security guard that is homophobic and discriminatory towards foreigners! UNACCEPTABLE - will never stay here again.

Amazing experience @ the Ibis Budget hotel - great location, clean and efficient! But there best part was the service! Great job to a wonderful team!

Amazing experience @ the Ibis Budget hotel - great location, clean and efficient! But there best part was the service! Great job to a wonderful team!

I had booked and paid in advance the full amount for the 5 day/night stay because my flight would arrive early in the morning of Day 2, and I did not want to wait for the regular check in time in the afternoon. When I arrived at the hotel expecting an immediate check in, the receptionist Emily told me they had no rooms (i.e., they gave away my room the day before!) and I had to wait until they had vacancy. I was furious. Emily spoke to the male manager on the floor and this manager who was near me did not even look at me or apologized. Eventually, Emily told me to wait until a room got cleaned so I could check in. So, I waited for about an hour before I got into my room. Emily also provided 5 free breakfast passes to make it up to me. My room was clean but the level of noise next door in Room 450 was terrible. I could hear the other guests’ phones beeping and their conversation through the wall which was paper-thin; moreover, it was shaking when the couple next door did their nightly thing (!) making it hard to sleep. Overall, it was Emily and her colleagues in the reception area and dining area, as well as the guard, that made my stay bearable in the succeeding days. They were friendly, super helpful, and kind. They deserve a promotion!

I had booked and paid in advance the full amount for the 5 day/night stay because my flight would arrive early in the morning of Day 2, and I did not want to wait for the regular check in time in the afternoon. When I arrived at the hotel expecting an immediate check in, the receptionist Emily told me they had no rooms (i.e., they gave away my room the day before!) and I had to wait until they had vacancy. I was furious. Emily spoke to the male manager on the floor and this manager who was near me did not even look at me or apologized. Eventually, Emily told me to wait until a room got cleaned so I could check in. So, I waited for about an hour before I got into my room. Emily also provided 5 free breakfast passes to make it up to me. My room was clean but the level of noise next door in Room 450 was terrible. I could hear the other guests’ phones beeping and their conversation through the wall which was paper-thin; moreover, it was shaking when the couple next door did their nightly thing (!) making it hard to sleep. Overall, it was Emily and her colleagues in the reception area and dining area, as well as the guard, that made my stay bearable in the succeeding days. They were friendly, super helpful, and kind. They deserve a promotion!

The Ibis Budget in Santiago has an amazing location. You can walk to the public transportation, restaurants and also some attractions. Dont expect much from the rooms but it was perfect for our trip. Spend most days outside and come back to the hotel just to take a shower ( which by the way was awesome )and sleep.

The Ibis Budget in Santiago has an amazing location. You can walk to the public transportation, restaurants and also some attractions. Dont expect much from the rooms but it was perfect for our trip. Spend most days outside and come back to the hotel just to take a shower ( which by the way was awesome )and sleep.

Reception staff with differences in treatment of clients and not respecting arrival orders, hotel staff speaking in a bad manner and rudeness in front of clients, forgetting respect for people and they talk very badly about clients on their way out

Reception staff with differences in treatment of clients and not respecting arrival orders, hotel staff speaking in a bad manner and rudeness in front of clients, forgetting respect for people and they talk very badly about clients on their way out

Room too small

Room too small

Wonderful place, great location close to the metro (very important). Safe neighborhood. Staff were friendly and most spoke English. The staff member that stood out the most was Mauricio, this man loves his job and is very good at it. Made the stay very welcoming

Wonderful place, great location close to the metro (very important). Safe neighborhood. Staff were friendly and most spoke English. The staff member that stood out the most was Mauricio, this man loves his job and is very good at it. Made the stay very welcoming

We stayed for 10 days and had NO problems at all - staff very friendly and spoke English well at the desk!

We stayed for 10 days and had NO problems at all - staff very friendly and spoke English well at the desk!

Good

Good

Hotel is close to subway. Staffs were friendly and helpful. It located in a safe neighborhood with plenty restaurants and convenience stores. I would stay there again.

Hotel is close to subway. Staffs were friendly and helpful. It located in a safe neighborhood with plenty restaurants and convenience stores. I would stay there again.

Friendliness of staff.