Spa facility is very good.

Clean and good breakfast

Clean and good breakfast

Great staff and convenient

Great staff and convenient

The room smelled of mildew and the bathroom had this same smell. It made the showering experience unbearable at times. Staff aren’t super friendly compared to other hotels I’ve stayed at.

The room smelled of mildew and the bathroom had this same smell. It made the showering experience unbearable at times. Staff aren’t super friendly compared to other hotels I’ve stayed at.

Super good breakfast!!

Super good breakfast!!

I loved Candeo group and this is my 4th times staying with the group. The hotel is clean and the breakfast is wonderful. However my staying this time is not good. When I checked in, they arranged me to a non-check out room. When I went into the room, someone’s luggage and belongings are still in the room. Luckily, no one was there, or else it can be awkward and embarrassing. There was security issue. The next day, my friend’s room was left opened for the whole day after cleaning. The security latch was holding the door opened. We don’t know how long that was left open but we were back at 7pm plus when we found out. It simply feel so scary. Luckily my friend checked nothing missing. The bed was also too soft this time. This also make me feel disappointed.

I loved Candeo group and this is my 4th times staying with the group. The hotel is clean and the breakfast is wonderful. However my staying this time is not good. When I checked in, they arranged me to a non-check out room. When I went into the room, someone’s luggage and belongings are still in the room. Luckily, no one was there, or else it can be awkward and embarrassing. There was security issue. The next day, my friend’s room was left opened for the whole day after cleaning. The security latch was holding the door opened. We don’t know how long that was left open but we were back at 7pm plus when we found out. It simply feel so scary. Luckily my friend checked nothing missing. The bed was also too soft this time. This also make me feel disappointed.

Excellent experience The only minor negative thing was The hotel put a time limit and reservations for breakfast but they were very flexible when I changed the time .

Excellent experience The only minor negative thing was The hotel put a time limit and reservations for breakfast but they were very flexible when I changed the time .

Front desk folks professional and are knowledgeable to customer needs. So nice I stayed a second night. Lots of shopping and food close by. Got lost finding the hotel, took JR and got off at Kobe station. You need to get off at Motomachi or Sannomiya station.

Front desk folks professional and are knowledgeable to customer needs. So nice I stayed a second night. Lots of shopping and food close by. Got lost finding the hotel, took JR and got off at Kobe station. You need to get off at Motomachi or Sannomiya station.

Always love their great spa at roof top

Always love their great spa at roof top

Location of this hotel is perfect, just a few minutes walk from the city centre, in between 2 main railway stations. Hotel parking is just across the road (<5mins walk), but the price was a bit too expensive I think (JPY2,300/night). Room space was okay, but the toilet size, I have to stress, must have been the smallest toilet we have ever had during our 30+ stays in Japan! Can hardly turn our body inside.

Location of this hotel is perfect, just a few minutes walk from the city centre, in between 2 main railway stations. Hotel parking is just across the road (<5mins walk), but the price was a bit too expensive I think (JPY2,300/night). Room space was okay, but the toilet size, I have to stress, must have been the smallest toilet we have ever had during our 30+ stays in Japan! Can hardly turn our body inside.

Very convenient to downtown sites

Very convenient to downtown sites

The location is good, and the room is big in Japanese standard. There were a sofa like futon in our room which we could actually sit on. However I have to say that the public bath seems to have a lot of chlorine in it. It is best to rinse off thoroughly after using it; otherwise your skin may get irritated just like mine. The pajama they provided are made of a lot of polyesters. It was not as comfortable as pajama provided by other hotels. Moreover, each guest were given a time slot to eat breakfast. I think it is 45 min each slot(?) Not that there is a lot of food for us to eat which took up the entire 45 min, but it was a feeling of time limit that made us cannot relax. Breakfast food was just ok. One last thing I need to mention is that the hotel's shampoo/conditioner/soap smells like either peppermint or rosemary which I am not a big fan of. For those who does not like those smell, it is best to bring your own soap and shampoo.

The location is good, and the room is big in Japanese standard. There were a sofa like futon in our room which we could actually sit on. However I have to say that the public bath seems to have a lot of chlorine in it. It is best to rinse off thoroughly after using it; otherwise your skin may get irritated just like mine. The pajama they provided are made of a lot of polyesters. It was not as comfortable as pajama provided by other hotels. Moreover, each guest were given a time slot to eat breakfast. I think it is 45 min each slot(?) Not that there is a lot of food for us to eat which took up the entire 45 min, but it was a feeling of time limit that made us cannot relax. Breakfast food was just ok. One last thing I need to mention is that the hotel's shampoo/conditioner/soap smells like either peppermint or rosemary which I am not a big fan of. For those who does not like those smell, it is best to bring your own soap and shampoo.

Convenient and close to everything. Walkable to attractions. Breakfast is good. Very safe at night time

Convenient and close to everything. Walkable to attractions. Breakfast is good. Very safe at night time

Not satisfied, not worth the price, the bathroom smells really bad, ventilation fan full of dust, poor quality of the mattress as well

Not satisfied, not worth the price, the bathroom smells really bad, ventilation fan full of dust, poor quality of the mattress as well

A great hotel - better than I was expecting. Decent sized room, big window, very contemporary and clean. Desk staff was attentive and helpful, the breakfast was good!

A great hotel - better than I was expecting. Decent sized room, big window, very contemporary and clean. Desk staff was attentive and helpful, the breakfast was good!

The Hotel is well positioned and the rooms are cozy and comfortable. The rooftop onsen is definitely a plus

The Hotel is well positioned and the rooms are cozy and comfortable. The rooftop onsen is definitely a plus

Great location good price, wonderful staff