PROS: The staff was absolutely amazing, kind and attentative. I loved that we were able to reach out to them through whatsapp for all of our needs including removing a baby lizard from my room! :0) CONS: 1. We stayed in the 3 bedroom luxury house. While beautiful, the living and dining room furniture were not comfortable to sit on. The chairs in the living room were difficult to get in and out of and the dining room stools were low to the ground and very small. 2. The pictures do not make it clear that the downstairs bathroom inside of the bedroom is COMPLETELY OPEN to the outdoors. Because of this we could not use it and kept towels stuffed under the door to block any insects from getting in. It would be nice to either enclose the outer wall in glass or at least offer a net covering.

PROS: The staff was absolutely amazing, kind and attentative. I loved that we were able to reach out to them through whatsapp for all of our needs including removing a baby lizard from my room! :0) CONS: 1. We stayed in the 3 bedroom luxury house. While beautiful, the living and dining room furniture were not comfortable to sit on. The chairs in the living room were difficult to get in and out of and the dining room stools were low to the ground and very small. 2. The pictures do not make it clear that the downstairs bathroom inside of the bedroom is COMPLETELY OPEN to the outdoors. Because of this we could not use it and kept towels stuffed under the door to block any insects from getting in. It would be nice to either enclose the outer wall in glass or at least offer a net covering.

We stayed at Una Vida for 8 days and loved everything about this place and had an amazing experience. Was a little nervous to take our 9 year old here but surprisingly he really enjoyed it as well!

We stayed at Una Vida for 8 days and loved everything about this place and had an amazing experience. Was a little nervous to take our 9 year old here but surprisingly he really enjoyed it as well!

The hold on your credit card when you check in stays pending forever!! Been well over a week and it hasn’t released and no one from the hotel will even say anything now?

The hold on your credit card when you check in stays pending forever!! Been well over a week and it hasn’t released and no one from the hotel will even say anything now?

Good

Good

Excellent property which is slightly let down by its location on the edge of Tulum. There is very little in the way of amenities near to the hotel. However, if you accept that this means you will use the hotel’s restaurant/dining, it is extremely expensive - on a par with London prices. No Expedia VIP incentives were offered.

Excellent property which is slightly let down by its location on the edge of Tulum. There is very little in the way of amenities near to the hotel. However, if you accept that this means you will use the hotel’s restaurant/dining, it is extremely expensive - on a par with London prices. No Expedia VIP incentives were offered.

Una Vida is a first class hotel with beautifully amenities.

Una Vida is a first class hotel with beautifully amenities.

Thank you Aaranza! She is very sweet and considerable. I feel so comfortable to tell her my needs and I know she can take care of me. I trust her! Thank you! I wish you a best new year! Hopefully I will see you in 2024 summer:)

Thank you Aaranza! She is very sweet and considerable. I feel so comfortable to tell her my needs and I know she can take care of me. I trust her! Thank you! I wish you a best new year! Hopefully I will see you in 2024 summer:)

Amazing hotel ! Staff who works there really do care especially the girl from Argentina on the reception Just book it you won’t regret it

Amazing hotel ! Staff who works there really do care especially the girl from Argentina on the reception Just book it you won’t regret it

We LOVED our stay at Una Vida. What a wonderful hotel to stay in the town of Tulum. Not far from a lot in town. Free rental bikes. Access to the neighbor hotel and their facilities. Free yoga. Restaurant was great. Beautiful pool and decor. Very helpful staff. Can’t say enough!

We LOVED our stay at Una Vida. What a wonderful hotel to stay in the town of Tulum. Not far from a lot in town. Free rental bikes. Access to the neighbor hotel and their facilities. Free yoga. Restaurant was great. Beautiful pool and decor. Very helpful staff. Can’t say enough!

Love the ambiance and pools/ decor - the ability to use shared amenities with hotel bardo is a plus as well. The breakfast is always amazing, I have been to una vida a few times and will be back.

Love the ambiance and pools/ decor - the ability to use shared amenities with hotel bardo is a plus as well. The breakfast is always amazing, I have been to una vida a few times and will be back.

This hotel is absolutely amazing, the property is stunning, everywhere you turned was nice to look at. Our room had a beauty private plunge pool and the main pool was even better. The staff was very friendly and helpful, the property was clean at all times. I would definitely come back here and I recommend it for anyone that loves a nature type of vibe. 10/10

Wonderful boutique hotel! It is an oasis outside the busy downtown Tulum. The staff, food, and ambiance are all fantastic. Highly recommend!!!

Wonderful boutique hotel! It is an oasis outside the busy downtown Tulum. The staff, food, and ambiance are all fantastic. Highly recommend!!!

This hotel is absolutely amazing, the property is stunning, everywhere you turned was nice to look at. Our room had a beauty private plunge pool and the main pool was even better. The staff was very friendly and helpful, the property was clean at all times. I would definitely come back here and I recommend it for anyone that loves a nature type of vibe. 10/10

Wonderful hidden gem. Very well designed for privacy for the rooms. Stayed in second floor suite and it was spacious, beautifully decorated and private. Guido the concierge was exceptional. Very friendly, well spoken and thoughtful, taking care of every last detail perfectly. The bartender from Veracruz in Bardo created a warm, friendly environment that made you want to stay for another drink. I had an amazing Reiki session and also participated in the Temezcal, which is not for the faint of heart. Great stay! Would return and recommend.

Wonderful hidden gem. Very well designed for privacy for the rooms. Stayed in second floor suite and it was spacious, beautifully decorated and private. Guido the concierge was exceptional. Very friendly, well spoken and thoughtful, taking care of every last detail perfectly. The bartender from Veracruz in Bardo created a warm, friendly environment that made you want to stay for another drink. I had an amazing Reiki session and also participated in the Temezcal, which is not for the faint of heart. Great stay! Would return and recommend.

My recent stay at in Una in Vida in Tulum left me utterly mesmerized and longing for more time there I can’t resist, sharing my incredible experience at this paradise on earth! from the moment we arrived, we were greeted with the warmest smiles, and impeccable level of service that I’ve never encountered anywhere else. The staff at Una Vida is nothing short of exceptional, making us feel like royalty from the get-go. our villa was flawlessly, decorated setting the stage for a truly magical get away, but what truly stood out, was their dedication to making our stay unforgettable they went above and beyond in every possible way. Our villa was a sanctuary of luxury, posting a private pool, and an outdoor bath and shower that were simply divine. The attention to detail in the design and furnishing of the Villa was astounding. The space was not only elegantly decorated, but remarkably clean and spacious, ensuring our comfort and relaxation throughout our stay in Una Vida went the extra mile by arranging a private chef for us the chef perfect prepared a scrumptious breakfast, right in our villa. Dining poolside with the jungle as our backdrop made every meal feel like a magical experience. Una Vida in Tulum is a hidden gem that exceeded all my expectations. This old enchanting oasis is a testament to luxury and hospitality at its finest. Can’t wait to return for another in chanting. Stay in paradise thank you. Everyone at Una Vida !!

My recent stay at in Una in Vida in Tulum left me utterly mesmerized and longing for more time there I can’t resist, sharing my incredible experience at this paradise on earth! from the moment we arrived, we were greeted with the warmest smiles, and impeccable level of service that I’ve never encountered anywhere else. The staff at Una Vida is nothing short of exceptional, making us feel like royalty from the get-go. our villa was flawlessly, decorated setting the stage for a truly magical get away, but what truly stood out, was their dedication to making our stay unforgettable they went above and beyond in every possible way. Our villa was a sanctuary of luxury, posting a private pool, and an outdoor bath and shower that were simply divine. The attention to detail in the design and furnishing of the Villa was astounding. The space was not only elegantly decorated, but remarkably clean and spacious, ensuring our comfort and relaxation throughout our stay in Una Vida went the extra mile by arranging a private chef for us the chef perfect prepared a scrumptious breakfast, right in our villa. Dining poolside with the jungle as our backdrop made every meal feel like a magical experience. Una Vida in Tulum is a hidden gem that exceeded all my expectations. This old enchanting oasis is a testament to luxury and hospitality at its finest. Can’t wait to return for another in chanting. Stay in paradise thank you. Everyone at Una Vida !!

Staff was amazing and pool and overall hotel was gorgeous and tropical.

Staff was amazing and pool and overall hotel was gorgeous and tropical.

Loved this place. The staff was absolutely excellent! I will definitely come back.

Loved this place. The staff was absolutely excellent! I will definitely come back.