The swimming pool is very small

I do wish that when they came in to clean to room, that the sheet were changed to new sheets. The bed was made, but they were the same sheets that we had used for two days already.

I do wish that when they came in to clean to room, that the sheet were changed to new sheets. The bed was made, but they were the same sheets that we had used for two days already.

That was an incredible experience l, we had the lagoon as a front yard, view was amazing

That was an incredible experience l, we had the lagoon as a front yard, view was amazing

The property was beautiful and the lake front pier was unique. The only inconvenience was the parking was a little tight but we still managed to find space and park.

The property was beautiful and the lake front pier was unique. The only inconvenience was the parking was a little tight but we still managed to find space and park.

Could do with a bit of work on dock and coffee pots in the rooms would be nice.

Could do with a bit of work on dock and coffee pots in the rooms would be nice.

Free parking on site, but you have to ring the bell at the main gate. Staff was friendly, but spoke little English. The property is large. Our room had a (shared) walk-out balcony with view of trees and lake. Free breakfast was simple, but nice. Location is only ~6 blocks to the fort and the main town square, which has lovely dining options. The square itself is alive with townsfolk in the evening. Feels more like a real Mexican town than most tourist destinations along the coast. Lovely.

Free parking on site, but you have to ring the bell at the main gate. Staff was friendly, but spoke little English. The property is large. Our room had a (shared) walk-out balcony with view of trees and lake. Free breakfast was simple, but nice. Location is only ~6 blocks to the fort and the main town square, which has lovely dining options. The square itself is alive with townsfolk in the evening. Feels more like a real Mexican town than most tourist destinations along the coast. Lovely.

The staff was amazing, Lala and the other lady were very helpful and were patient with all our needs and questions. They help me to find a safe taxi. Good location!

The staff was amazing, Lala and the other lady were very helpful and were patient with all our needs and questions. They help me to find a safe taxi. Good location!

We arrived at 14:45. The person who opened the door immediately said, the check-in is at 15:00! No greetings or anything. It was the same during the breakfast. It started at 8 AM and the same person told us at 7:50, the breakfast starts at 8! She also wanted to sell a tour more expensive than what the official prices were. We booked a standard room, but they gave us a tiny service room "used" as a regular room outside of the house (literally beside the service room). No really happy with our stay there.

We arrived at 14:45. The person who opened the door immediately said, the check-in is at 15:00! No greetings or anything. It was the same during the breakfast. It started at 8 AM and the same person told us at 7:50, the breakfast starts at 8! She also wanted to sell a tour more expensive than what the official prices were. We booked a standard room, but they gave us a tiny service room "used" as a regular room outside of the house (literally beside the service room). No really happy with our stay there.

Very nice place, friendly staff, highly recommended this place

Very nice place, friendly staff, highly recommended this place

Lovely staff. Quaint and quiet hotel. The dock was beautiful and private. I had it to myself for allot of the time. Breakfast was a nice bonus. Bacalar is awesome.

Lovely staff. Quaint and quiet hotel. The dock was beautiful and private. I had it to myself for allot of the time. Breakfast was a nice bonus. Bacalar is awesome.

The place is beautiful and the hotel is just like in the pictures. It's a very peaceful place with an incredible environment. Additionally, in the center, there are very good restaurants and games for the kids in the square. The only thing I would improve is the breakfast. There were only eggs (scrambled or omelet) and coffee. I would add some toast, butter, cereals, yogurt, etc.

The place is beautiful and the hotel is just like in the pictures. It's a very peaceful place with an incredible environment. Additionally, in the center, there are very good restaurants and games for the kids in the square. The only thing I would improve is the breakfast. There were only eggs (scrambled or omelet) and coffee. I would add some toast, butter, cereals, yogurt, etc.

The property is older so keep that in mind. But for me and my wife we were just using this place for a place to sleep and the location being away from the center but close enough to walk to. So per the cost and the location it is well worth it. If you are looking for an actual hotel room feel, then this is not for you. Service was wonderful. But be advised that speaking Spanish will be very helpful not only for hotel communication but also around town.

The property is older so keep that in mind. But for me and my wife we were just using this place for a place to sleep and the location being away from the center but close enough to walk to. So per the cost and the location it is well worth it. If you are looking for an actual hotel room feel, then this is not for you. Service was wonderful. But be advised that speaking Spanish will be very helpful not only for hotel communication but also around town.

This property was magnificent, I had the bungalow on the water. The birds the cranes in the morning with the beautiful trees surrounding me hanging over the waters edge was like paradise. It was peaceful, tranquil, and very relaxing, the nice music from the next-door bar was not a bother as it stopped early in the evening, the convenience of walking out onto the beautiful dock, and jumping in the beautiful lagoon was breath taking, the staff were so delightful, and the free breakfast in the morning was excellent, I think it was the most peaceful, relaxing place. I’ve stayed in a long time if you’re a nature lover, and you love to swim this is the best place.

This property was magnificent, I had the bungalow on the water. The birds the cranes in the morning with the beautiful trees surrounding me hanging over the waters edge was like paradise. It was peaceful, tranquil, and very relaxing, the nice music from the next-door bar was not a bother as it stopped early in the evening, the convenience of walking out onto the beautiful dock, and jumping in the beautiful lagoon was breath taking, the staff were so delightful, and the free breakfast in the morning was excellent, I think it was the most peaceful, relaxing place. I’ve stayed in a long time if you’re a nature lover, and you love to swim this is the best place.

Beautiful lagoon area. Staff very friendly and accommodating. Nice bar/restaurant next door. Good breakfast in the morning included.

Beautiful lagoon area. Staff very friendly and accommodating. Nice bar/restaurant next door. Good breakfast in the morning included.

The location of this property cannot be beat. You’re right on the water, and a short walk to anything and everything. The staff was super friendly, and the breakfast was good. Parking is very limited and a tight squeeze, but you don’t want to park on the road or your car will likely be dinged in the night. My main complaint about this property is the mold/mildew in the cabana we stayed in. The smell was so strong, it hits you as soon as the door is open. It was so bad that my throat and eyes were burning by morning. I think one of the big issues is that they need screens on their doors and windows, so air can get in. The mosquitos are so bad that you have to keep everything closed. I think screens would really help, and you wouldn’t have to constantly run the AC. We only stayed for two nights, but I wouldn’t have been able to stay any longer. After leaving my bags and clothes all smelled horribly of mildew.

The location of this property cannot be beat. You’re right on the water, and a short walk to anything and everything. The staff was super friendly, and the breakfast was good. Parking is very limited and a tight squeeze, but you don’t want to park on the road or your car will likely be dinged in the night. My main complaint about this property is the mold/mildew in the cabana we stayed in. The smell was so strong, it hits you as soon as the door is open. It was so bad that my throat and eyes were burning by morning. I think one of the big issues is that they need screens on their doors and windows, so air can get in. The mosquitos are so bad that you have to keep everything closed. I think screens would really help, and you wouldn’t have to constantly run the AC. We only stayed for two nights, but I wouldn’t have been able to stay any longer. After leaving my bags and clothes all smelled horribly of mildew.

I can share photos of the unit. There were hand prints above the beds headboard. Not very pleasant to see. Shoe prints on the wall. The room had an unbearable odour. 2 lights not working. Wifi didn’t work at all in the room. The gardens were maintained well. Overall would not recommend at all.

I can share photos of the unit. There were hand prints above the beds headboard. Not very pleasant to see. Shoe prints on the wall. The room had an unbearable odour. 2 lights not working. Wifi didn’t work at all in the room. The gardens were maintained well. Overall would not recommend at all.

Great and secluded