Early check in front desk was helpful and kind.

The room was great, a couple issues, the bathroom sink did not drain well & the ceiling shower head only about half of the holes let water out. I couldn't find a pillow combination that worked for me, but that is more personal than a hotel issue. So convenient to the Narrow Gauge RR for the Polar Express. Not a bad walk to restaurants. Wish the hotel had a restaurant or a bar open earlier in the day.

Great stay, clean, confortable room and great service

Terrific location and loved our view of the water and cruise ships. We had booked the day before as we were arriving at 2am. Despite a 1am text saying our room was ready (we preconformed online our arrival time) there was no one at reception. A manager went searching in lieu of checking us in himself. I saw him come out of the women's rr and then shortly a woman showed up who was clearly not a happy camper. (Assuming he opened the door and called in to find her.) She presented as rather short and rude; we asked about where some things were and she very vaguely gestured. Didn't let us know where elevators were. No dialog really. We found out near end of stay that there was coffee and breakfast available on first floor. I am sure it was an anomaly. We also had one interaction where we saw a cleaning person who insisted on cleaning room despite us saying we were leaving in a few minutes. She then straightened the sheets but did not provide clean sheets and replenished towels. No sweeping or other cleaning appeared to have been done during our stay. Despite these moments we would certainly stay here again and try to get the same view room on the six floor.

Terrific location and loved our view of the water and cruise ships. We had booked the day before as we were arriving at 2am. Despite a 1am text saying our room was ready (we preconformed online our arrival time) there was no one at reception. A manager went searching in lieu of checking us in himself. I saw him come out of the women's rr and then shortly a woman showed up who was clearly not a happy camper. (Assuming he opened the door and called in to find her.) She presented as rather short and rude; we asked about where some things were and she very vaguely gestured. Didn't let us know where elevators were. No dialog really. We found out near end of stay that there was coffee and breakfast available on first floor. I am sure it was an anomaly. We also had one interaction where we saw a cleaning person who insisted on cleaning room despite us saying we were leaving in a few minutes. She then straightened the sheets but did not provide clean sheets and replenished towels. No sweeping or other cleaning appeared to have been done during our stay. Despite these moments we would certainly stay here again and try to get the same view room on the six floor.

The room design is strange either bathroom mirror in a strange position. - bad lighting - shower leaked into the toilet area because the showers door does not close and the shower head is aimed toward the edge of the shower door! Looks like everything is designed to have square lines instead of functional- location good free coffee but $18 for all or nothing breakfast

The room design is strange either bathroom mirror in a strange position. - bad lighting - shower leaked into the toilet area because the showers door does not close and the shower head is aimed toward the edge of the shower door! Looks like everything is designed to have square lines instead of functional- location good free coffee but $18 for all or nothing breakfast

Great location. Rooms and hotel were nicely appointed and very clean!